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Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
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How long did you have it? I'm very worried that this issue can possibly manifest at any time, for seemingly no reason, and after the phone has been working perfectly for a very long time. I just found out a friend had the same problem, which has renewed my worry about this.
[doublepost=1518546007][/doublepost]If you purchase your Apple phone from a carrier such as AT&T or Sprint they will tell you that they can not replace it at the Apple store. They will tell you that you will have to get your phone replaced by the carrier you purchase it from. This is exactly what I am going through right now at this time. So this post is misleading and is giving out the wrong information.
A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.
At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.
"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."
The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.
"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.
Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.
The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.
MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.
Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.
The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.
If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.
Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.
Article Link: Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
[doublepost=1521073674][/doublepost]Green line...
A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.
At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.
"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."
The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.
"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.
Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.
The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.
MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.
Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.
The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.
If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.
Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.
Article Link: Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
Attachments
[doublepost=1524263934][/doublepost]
A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.
At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.
"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."
The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.
"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.
Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.
The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.
MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.
Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.
The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.
If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.
Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.
Article Link: Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
[doublepost=1524264013][/doublepost]
A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.
At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.
"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."
The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.
"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.
Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.
The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.
MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.
Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.
The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.
If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.
Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.
Article Link: Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
Same thing happened to my iPhone I just got it about 2 days ago put tempered glass and a case on it then like 2 hours later I see a green line down the side
A limited but increasing number of iPhone X owners have encountered a green line appearing on the smartphone's display.
At least 25 customers have shared photos of the potential hardware defect across the Apple Support Communities, Twitter, Facebook, Reddit, and the MacRumors forums since the iPhone X launched a week ago. Of course, in a production run of millions of iPhone X units, it is a small percentage of devices affected so far.
"So I was playing with my new phone and all of a sudden, this happened," said one MacRumors forum member with the alias tmiles81. "It's a really bright line going down the entire right side of the phone."
The green line wasn't visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions. The devices involved also don't appear to have been dropped or damaged in any way.
"Day one and a bright green line has appeared down the right side of the iPhone X," said Apple Support Communities user benvolio1979.
Many of the user reports claim that restarting or even fully restoring the device doesn't remove the green line, which typically runs vertically along the right or left side of the display, but can show up elsewhere on the screen.
The issue doesn't appear to be limited to specific iPhone X models or locations. We've seen reports from owners of both 64GB and 256GB configurations in Silver or Space Gray in the United States, Canada, Poland, and Australia at a minimum. If you are affected, share a photo in the comments section below.
MacRumors hasn't been able to reproduce the issue. Apple declined to comment in an emailed response from a spokesperson.
Apple has been replacing affected iPhone X units free of charge, according to customers who contacted the company. Apple also appears to be collecting data from the incidents so that its engineers can investigate the matter, as it routinely does with any potential hardware or software issues.
The green line could be an isolated defect with the iPhone X's OLED display. Samsung's Galaxy S7 also uses OLED and suffered from a similar issue last year in which a pink line appeared on some displays. Samsung acknowledged the issue as hardware failure and worked to replace affected devices.
If you experience this problem, we recommend booking a Genius Bar appointment or contacting Apple's support team via phone, email, or online chat. Apple is generally helpful in these situations.
Update: TechCrunch notes that the iPhone X display has a new diamond subpixel pattern and, as such, all green sub-pixels appear in lines. The report speculates that there could be an electrical fault in some of the devices that is causing voltage to flow to all of the green sub-pixels.
Article Link: Several iPhone X Owners Encountering Green Line on Display Due to Potential Hardware Defect
I have also experienced the same. Bought my Ipx 4 months ago and a bright vertical green line appeared to be my screen that wont go no matter how many time I restart my phone. The phone was never been dropped nor spilled water on it. Luckily it's still under free warranty but very disappointing.
I just got the green line after 10 months. I've owned just about every single iPhone since the4 very first one, and this is the first time I've had an issue like this. They better swap it out for free (being that it's also the most expensive iPhone I've ever paid for!)
I guess I'm extra special because when I posted that yesterday, it was only one line... this morning, multiple lines and getting worse!
EDIT: The Apple Store swapped it out for a new iPhone since it's still under warranty. What I hadn't noticed until the Apple employee took my iPhone out of its case is, the screen was completely lifted off of the body of the iPhone! He said it was because the battery was failing and it had expanded (which is its safety feature.) Kind of ironic that, out of all of the iPhones that I've had, this is the first time I've ever used a case, which is why I hadn't noticed this "expansion" happening.
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You mean Samsung? At first they told me I caused it. Then when the warranty expired they told me they would have covered if it was under warranty... but now it's not so it's not their problem. I'm like "WTF!" I have a Galaxy S all the way to the S8, and Note 7. Honestly when it comes to service they are a bit behind Apple still. I've moved on. My new Android phones are all from Huawei.
Just Happed to my iPhone X and I have had it for a year with out any problems till this showed up
You might want to point them to a link to this article - it's been a "known issue" for about three years.