This whole process has been one giant clusterf*ck. From the releasing early, to poor handling of the announcement, to the entire shipping process. I met the deadline to place my order last night, yet I have to wait til September 5th. Talked to an Apple rep and explained how they should honor the email offer and she said go to my Apple store...problem is Tampa store is closed down for renovations til September 18. How smart is that? Instead of fixing my problem, rep went on and on about how awesome and revolutionary SL is and how the demand is far greater than Apple expected and that Apple thinks it will outsell Windows 7. WHAT???? She was serious.
Between the crap updates for FCS3 and SL, Apple doesnt really seem to care or has severely missed Jobs running the ship. I vote for the latter.