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Um, wow. No. Read the full exchange. The customer is around-the-bend looney. I can't believe jobs continued to respond to him, let alone in a calm manner. The customer was waaay over the line. Here's the billionaire CEO of one of the most impotent tech companies in the world taking the time to personally email him about a product, and he throws around all caps, "sickening," "arrogance," and "jackass."
I'm not suggesting he should kiss steve's butt just because he's the CEO, but to fire off those kinds of badly typed, unprofessional, deliberately insulting emails when you actually have Jobs' attention is not just incredibly rude and inappropriate, it's dumb. You're emailing one of the most important people on the planet in terms of tech - how about trying to talk to him instead of ranting like an angry 15 year old?
Honestly, if I were Jobs I would not respond to customers any more. He can't win.