The restocking fee does not apply for a return of a defective product. The will offer you a replacement for free. That one might not have the issues. If it does, then you return again until you get a non defective one.
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Steve Jobs Again Speaks Out on iPhone 4 Antenna Issue via Email
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The restocking fee does not apply for a return of a defective product. The will offer you a replacement for free. That one might not have the issues. If it does, then you return again until you get a non defective one.
Steve jobs is hilarious. That's just awesome. I love that he won't kiss anyones ass. I think he's 100% correct as well. If your having such an issue return the phone. I still believe it has a lot to do with location and very possibly could be fixed with a software update. But I also think it's wayyyyyyyyyy blown out of proportion. Get a grip people.
I just took a phone call that made what you posted here all the more poignant. There are things in this life far more important than a phone with an Apple logo on the back.
Not exactly correct.
There is documentation I would have to fill out and send back in order to receive part of any (paltry) settlement. If I don't send it back, I get zip.
I hope it drops $20. Would be a great time to buy.
Anyone outside these forums doesn't seem to know or care. Minneapolis news had a story on how "apple may go to verizon" yesterday. Nothing about reception. Over-played.
"It's just a phone" would ring less false and hypocritical if Steve himself actually considered it just a phone, but given the fact that he markets it as the second coming of Christ and puts an asking price on it that's higher than other phones except ones customized with 24k gold, diamonds or Svarovski crystals, I'd say he's resorting to revisionism now. If it's just a phone, here's an idea, Steve: Remove all apps except SMS. Remove the iPod and video playback functionality. No bookstore. Sell it for 50 bucks unlocked. Then it'll be just a phone.
I think many are missing the point with their response, "just return it"... Apple is not coming out with any info except to say there is no issue, but stay tuned... A lot of us will return if it isn't resolved, but we want to wait to see what Apple has to say. If they would come out and simply state there will be no resolution to this, then we can return it and get on with our lives and spend at least a little less time on the boards 
It is just a phone. Not worth it?
I'll start by saying that I'll buy pretty much anything with an Apple on it - their products are just plain superior to anything else out there.
Now, on to why I'm here...
First, Jobs tells a customer "It is just a phone. Not worth it"? That's plain arrogance and really poor customer service. He likes to tout their high level of customer service, but his statement clearly indicates that he doesn't truly believe in it.
Secondly, you don't get to claim that you've created the most revolutionary, life-changing phone, then turn around and say "It is just a phone." I think this guy needs to keep at it and hold Jobs accountable - he's turning into too much of a politician these days and trying to play by a different set of rules. He needs to own the issue and assure people that it is being worked on.
Lots of arrogance coming out of Jobs these days. I'm starting to lose respect for him.
I'll start by saying that I'll buy pretty much anything with an Apple on it - their products are just plain superior to anything else out there.
Now, on to why I'm here...
First, Jobs tells a customer "It is just a phone. Not worth it"? That's plain arrogance and really poor customer service. He likes to tout their high level of customer service, but his statement clearly indicates that he doesn't truly believe in it.
Secondly, you don't get to claim that you've created the most revolutionary, life-changing phone, then turn around and say "It is just a phone." I think this guy needs to keep at it and hold Jobs accountable - he's turning into too much of a politician these days and trying to play by a different set of rules. He needs to own the issue and assure people that it is being worked on.
Lots of arrogance coming out of Jobs these days. I'm starting to lose respect for him.
Well, here in France where I live, "just a phone" is what you get for free when you engage in a contract for one or two years. If you pay 200 euros plus a more expensive contract, you expect a little bit more than "just a phone".
I can't imagine I buy a car that unexpectedly stops working from time to time and getting the "it's just a car" response from the car dealer.
I can't imagine I buy a car that unexpectedly stops working from time to time and getting the "it's just a car" response from the car dealer.
You haven't been keeping up - the party line and the AppleCare propaganda say this isn't a 'defect' issue and so exchange or return without penalty is not an official option.
See the reason people are getting pissed - a phone that drops calls, has 10x the signal degradation when held normally over the previous model and there being told 'problem? what problem?'
Is there a better way to piss customers off?
It is not isolated. I was a big fan. But I am done.[/QUOTE]
Don't let the door hit you on the way out. Don't like it? Go and get your money back and move to Verizon. Why do I think you're gonna complain over there too.
thomas
Don't let the door hit you on the way out. Don't like it? Go and get your money back and move to Verizon. Why do I think you're gonna complain over there too.
thomas
Easy, fellas
There is clearly a problem here and Apple (Steve Jobs) is saying "stay tuned", which we can only hope means they're working on a fix. Probably some sort of software thing.
The reports coming from AnandTech seem to indicate that the problem looks worse than it is, where the antenna is so sensitive that it drops bars fairly easily, but it can continue to get reception without dropping calls unless you're really trying or in a bad reception area.
Engadget and Tom Merrit from CNET are saying that in most cases, the iPhone 4 actually gets better reception than the 3GS. "iPhone 4's antenna problem looks worse than it is, but it's still bad".
I'd be pretty pissed too, and of course Apple needs to figure out a way to fix this, but what else are people expecting from them at this point? They're working on a fix, but in the mean time you can use a case if it is proving to be a problem for you. I'd just use tape to bridge the lower left antenna groove for now (a little cheaper if you're expecting this to be temporary). Engadget wrote that inside a case, the reception is actually better than a Nexus One.
If you're really that upset, then you should return your phone. I'm not saying that in a smarmy way... because I can really understand people being upset. That's a lot of money to have an issue like that, but there is some piling on going on.
My bet is that Apple is going to release a 4.1 update and include several bug fixes along with a line item that says something like "fixed an issue where some iPhone 4s would lose some reception when the antenna was bridged" so it doesn't look like a full out admittance of fault.
Good luck everyone... but in the mean time, let's relax a little.
There is clearly a problem here and Apple (Steve Jobs) is saying "stay tuned", which we can only hope means they're working on a fix. Probably some sort of software thing.
The reports coming from AnandTech seem to indicate that the problem looks worse than it is, where the antenna is so sensitive that it drops bars fairly easily, but it can continue to get reception without dropping calls unless you're really trying or in a bad reception area.
Engadget and Tom Merrit from CNET are saying that in most cases, the iPhone 4 actually gets better reception than the 3GS. "iPhone 4's antenna problem looks worse than it is, but it's still bad".
I'd be pretty pissed too, and of course Apple needs to figure out a way to fix this, but what else are people expecting from them at this point? They're working on a fix, but in the mean time you can use a case if it is proving to be a problem for you. I'd just use tape to bridge the lower left antenna groove for now (a little cheaper if you're expecting this to be temporary). Engadget wrote that inside a case, the reception is actually better than a Nexus One.
If you're really that upset, then you should return your phone. I'm not saying that in a smarmy way... because I can really understand people being upset. That's a lot of money to have an issue like that, but there is some piling on going on.
My bet is that Apple is going to release a 4.1 update and include several bug fixes along with a line item that says something like "fixed an issue where some iPhone 4s would lose some reception when the antenna was bridged" so it doesn't look like a full out admittance of fault.
Good luck everyone... but in the mean time, let's relax a little.
Whereas I agree it's a phone - it's also a rather expensive phone. The car has long since dropped the concept of travelling from A to B as a product feature - the mobile phone should be providing talking between A and B with signal strength at a certain level.
That is the point that has annoyed people.
Arrogance? Well were else are you going to go until Apple fix it?
Love to see the Apple iPhone 4 product manager's P&L sheets:
+ 1.7 Million units sold in a few days = personal bonus & ladder climbing
- 1.7 Million defective product units = big liability, loss image reputation and short=medium term market loss as people either wait till the fix or go to Android.
- The boss hearing about it, feeling the heat = Engineering director has shafted me, point finger.
is it necessary to be rude?
I'm holding the iphone 4 in my left hand and I can't see any problem
Most tech stocks are down 1% - 1.5% so far today. Dell, HP, Google and others. Apple is in the same boat.
http://www.google.com/finance?client=ob&q=NASDAQ:AAPL
I find it funny how a lot of people think they're phone cost them $200 or whatever. Don't you realise these phones are subsidised by the money you pay over the course of your contract? That why you have a contract - 24 guaranteed monthly payments, a significant proportion of which is paying off the phone.
These phones are not costing you $200. More like $700-900.
The guy who flew to england did it because he wanted UNLOCKED phones I would think. the cost here for unlocked phones (which don't come with a contract and give you an idea of what the actual phone cost is) was £499 for 16Gb and £599 for 32GB
Quote:
Originally Posted by thetexan
I now believe that the average age of the Macrumors poster has to be something-teen, or stuck there mentally. Maybe it's worse here in the summer since all the kids are hanging out online instead of being at school, as noticed by the 4chan references I see more often on here.
"It's just a phone" will be more true when you're grown up. In the end it doesn't matter, and you'll throw it out in a year or two for a new one anyway. Things like watching your kids grow up, providing for a family, being there for loved ones are what really matters. That's what Steve is really saying. No device like the iPhone deserves as much emotion, positive or negative, as the person emailing Steve had.
How could you agree with that 100%? It makes you sound like the stereotypical Macrumors fanboy teenager you are attempting to criticize in the first place. LOL
And the original iPhone was $600, costing more than many computers, so It's NOT just a phone.
When the original iPhone came out, I did something that could never have been done previously...
I listed eBAY auctions while sitting on the beach without the use of a computer.
I pulled up live doppler RADAR and said to people around me, hey I think we need to get off the beach quickly, it's gonna pour, lightning and thunder in minutes and half of them listened to me and half laughed thinking I was nuts.
I barely made it to the car before lightning struck and heavy rain hit.
So it's not just a phone. It was a game changer.
So the arrogance of him saying "It's just a phone" is hysterically funny to me and yet at the same time troubling.
And I'm not a teenager obviously since I owned an Apple ][e so I'm old as dirt and have a better perspective.
Originally Posted by thetexan
I now believe that the average age of the Macrumors poster has to be something-teen, or stuck there mentally. Maybe it's worse here in the summer since all the kids are hanging out online instead of being at school, as noticed by the 4chan references I see more often on here.
"It's just a phone" will be more true when you're grown up. In the end it doesn't matter, and you'll throw it out in a year or two for a new one anyway. Things like watching your kids grow up, providing for a family, being there for loved ones are what really matters. That's what Steve is really saying. No device like the iPhone deserves as much emotion, positive or negative, as the person emailing Steve had.
How could you agree with that 100%? It makes you sound like the stereotypical Macrumors fanboy teenager you are attempting to criticize in the first place. LOL
And the original iPhone was $600, costing more than many computers, so It's NOT just a phone.
When the original iPhone came out, I did something that could never have been done previously...
I listed eBAY auctions while sitting on the beach without the use of a computer.
I pulled up live doppler RADAR and said to people around me, hey I think we need to get off the beach quickly, it's gonna pour, lightning and thunder in minutes and half of them listened to me and half laughed thinking I was nuts.
I barely made it to the car before lightning struck and heavy rain hit.
So it's not just a phone. It was a game changer.
The irony of this is that Steve Jobs disavowed and disowned his OWN child and fought the paternity! HAHA
So the arrogance of him saying "It's just a phone" is hysterically funny to me and yet at the same time troubling.
And I'm not a teenager obviously since I owned an Apple ][e so I'm old as dirt and have a better perspective.
Boy, I'm glad Microsoft didnt do this..
If Balmer or Gates ever issued an email like this, it would be front page news and every Apple Fanboy would be having a litter of cats. But his Highness Jobs basically tells consumers to go phoque themselves, well, that's just Steve being Steve.
I can't wait until SouthPark and SNL latch onto this....
If Balmer or Gates ever issued an email like this, it would be front page news and every Apple Fanboy would be having a litter of cats. But his Highness Jobs basically tells consumers to go phoque themselves, well, that's just Steve being Steve.
I can't wait until SouthPark and SNL latch onto this....
It is a problem for me
I was assuming it was overblown until I started actually using my IPhone to make calls. I was dropping 50% of my calls and pretty much all long calls (more than five minutes) and it took me few times to realize that it was due to the new IPhone. I put my old case on it and haven't dropped any calls (unfortunately my old case apparently masks some of the sensors so the functions don't work right).
I am right handed but hold my phone with my left hand and can't really change.
So, Steve aside, it is an issue and they will lose in court once it is demonstrated to the judge/jury. I think they could diffuse it easily with a $25 credit or similar to the Apple Store. . .or free bumpers. This would be far cheaper than just defending themselves in court.
I was assuming it was overblown until I started actually using my IPhone to make calls. I was dropping 50% of my calls and pretty much all long calls (more than five minutes) and it took me few times to realize that it was due to the new IPhone. I put my old case on it and haven't dropped any calls (unfortunately my old case apparently masks some of the sensors so the functions don't work right).
I am right handed but hold my phone with my left hand and can't really change.
So, Steve aside, it is an issue and they will lose in court once it is demonstrated to the judge/jury. I think they could diffuse it easily with a $25 credit or similar to the Apple Store. . .or free bumpers. This would be far cheaper than just defending themselves in court.