This right here. I can understand people complaining if they have legitimate issues, no one has to kiss Steve Jobs butt and say things are fine when they aren't. But when you have the attention of the CEO of Apple, and one of the most important people in tech over the last 25+ years, trying talking to him in a respectful manner for goodness sake! Jobs doesn't even have to communicate directly with the customers if he doesn't want to, but he takes the time to do so (and quite often, it seems). Almost no other CEO does this, and you typically get some canned response or an email from a CS rep if you do try to contact the CEO of any other company. If you're lucky enough to have Jobs communicate with you, at least do so with some freaking intelligence. I"m a business operator myself, and I know that I am much more apt to deal with an irritated, but respectful customer with a complaint than I am to someone with the exact same complaint, but yelling a me and having no respect for me or my employees.