Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri

[Baymowe335]

Don't you think they haven't tried? I mean really, really tried? They have SO MUCH money sitting around and one feature that truly is bad and they can't make it happen? There's got to me more to this.

Yeah, they don't have access to your personal data and don't data mine your every move.

 

[TallManNY]

My HomePod Siri currently has the time wrong. It is off by ten minutes. I haven't really investigated a reboot to fix it because it is a bit funny. And it is simple enough to just adjust when I set an alarm. But it is a bit sad what Siri can't do.

 

[rotax]

Disclosure, fanboy. I'm not thrilled with FaceID. I use the phone in my car ofter. no CarPlay. Its in a cradle. I use SIRI to open my garage door, "You're going to have to unlock your iPhone for that" or changing the playlist invokes a head move that must be hilarious to see where I have to actually look at my phone (instead of the road) to unlock it. Sure I could turn off those requirements for SIRI and eye detection, but I want them for all obvious security purposes. The TouchID was just my finger, required no direct attention etc., was easy to use in the car. I think it depends on your ecosystem. If you have CarPlay, maybe FaceID is great and no issue in the car. FaceID with the phone on a table and not pointed at your face is a big loss. Who likes having to pick up the phone at a dining or conference room table to point it at your face to unlock it? I seriously will consider going back to TouchID next go round.

 

[TallManNY]

Face ID is really bad. I believe there are people out there that really are satisfied with it. BUT, I believe that there are many, many people out there that are really not satisfied with it and are saying that they are.

Face ID works great for me. Just as good as Touch ID. But frankly not an improvement. Touch ID was great and Face ID is great. I was satisfied with the Touch ID. It's only serious issue was in cold weather when I was wearing gloves. Face ID works great with only one issue that being when I'm wearing polarized sunglasses. The issues are about a wash. Though it is a bit ironic that one issue was a Winter issue and the other is a Spring/Summer issue.

 

[wolverinemarky]

A survey conducted by research firm Creative Strategies last month has found that the iPhone X has a 97 percent customer satisfaction rate, primarily among early adopters of the smartphone in the United States, as noted by John Gruber.

The total includes 85 percent of respondents who said they are "very satisfied" with the iPhone X, which Creative Strategies analyst Ben Bajarin said "is amongst the highest" he has ever seen "in all the customer satisfaction studies we have conducted across a range of technology products."

12 percent of respondents said they are "satisfied" with the iPhone X, while three percent were unsatisfied to various degrees.

Of course, the higher the "very satisfied" responses, the better a product probably is. For perspective, research firm Wristly conducted a survey in 2015 that found the original Apple Watch also had a 97 percent overall customer satisfaction rate, but a lower 66 percent of respondents were "very satisfied."

Apple CEO Tim Cook said the iPhone X has a 99 percent customer satisfaction rate on the company's first quarter earnings call, citing a study by 451 Research, but Creative Strategies said its own survey had a significantly higher number of respondents that led to a more balanced number with room for slight variance.

Creative Strategies surveyed 1,746 respondents to be exact. The research firm informed MacRumors that respondents were profiled as early adopters based on a series of upfront questions about purchasing habits.

On a feature-by-feature basis, the iPhone X saw very high satisfaction rates in all but one area, including Face ID and battery life at above 90 percent. The sole exception was Siri, which scored only a 20 percent satisfaction rate among early adopters, leaving four out of every five respondents unimpressed.

As noted by Creative Strategies, early adopters tend to be more critical than mainstream consumers of technology, but Apple is widely considered to have lost the lead it once had with Siri in the artificial intelligence space.

The Information recently reported that Siri has become a "major problem" within Apple. The report opined that Siri remains "limited compared to the competition," including Amazon Alexa and Google Assistant, and added that the assistant is the main reason the HomePod has "underperformed" so far.

Apple responded to that report with a statement noting Siri is "the world's most popular voice assistant" and touted "significant advances" to the assistant's performance, scalability, and reliability.Bajarin has been a respected technology analyst at Creative Strategies since 2000. For more details from the survey, read Top Takeaways From Studying iPhone X Owners and his paywalled follow-up report iPhone X Study Follow Up on Tech.pinions.

Article Link: Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri

[doublepost=1524520116][/doublepost]i'd use siri more on my X if it responded like Alexa does, ive use google some they are both more normal i feel and less robotic and more functional

 

[bernstein]

Google Assistant and it's types ARE the next big step in software evolution. Voice is the future.

Maybe, but certainly not with our generation... unless you think everybody should know everyones dirty & ordinary private details
a) it just doesn't work in a public transport scenario
b) it doesn't work in the office, in a restaurant/pub/bar/coffee shop/public library/...
c) it doesn't work in a social environment: hell to the one talking to his phone while there is a conversation going...
d) its slow.... try talking as fast as a keyboard jokey can write.
e) its slow... try browsing (visually) google search results to find the best one at position 25...
f) it doesn't work in a creative scenario: try programming, diagramming, drawing, 3d-manipulation, writing a dissertation, doing spreadsheets, ...

so ultimately it is useful in a very narrow set of conditions (ideally alone in the car or at home), with a very limited set of tasks. mostly things a maid/personal assistant would do for you. except the really time consuming ones that actually consist of manual labor.

in a nutshell: Google Assistant and it's types are here to stay... in their narrow niche.

 

[Abazigal]

Does anyone actually use siri? lol

I do. All the time.

But... but.... MacRumors members insisted it'd be a failure at such a price and no one would buy it.

And you were expecting anything differently from a bunch of critics who clearly don’t understand Apple or business in general?

 

[bluecoast]

I’ve disabled Siri.

The only time I miss her/him, is being able to easily set a timer. Which was all it was really good for anyway, tbh (unless you enjoyed having to correct/cancel the results of its other actions when it failed to understand what you wanted).

Question:

Is the Siri brand so tarnished now that when Apple finally overhaul her/him with their new AI group, that they’ll need a new name?

 

[bernstein]

I just can't believe so many people prefer FaceID over TouchID! Wearing glasses? Enter your code; Lying in bed? Enter your code; Eating with your mouth full? Enter your code; In a hurry and don't aim the screen perfectly at your face? Enter your code! Sure, FaceID does work most of the time, but TouchID was orders of magnitude more reliable, and difference becomes very noticeable when you consider how many times you unlock your phone each day.

Yeah, and don't forget about when your iphone x is docked, like in the car in the office or on my desktop... plus it's awkward having to hold the iphone x sofar away...

instead of a passphrase i never use, i had to go back to a 4 digit pin i have to use EVERY day...

 

[jmgregory1]

Face ID is really bad. I believe there are people out there that really are satisfied with it. BUT, I believe that there are many, many people out there that are really not satisfied with it and are saying that they are.

I'm one of those people that can't see going back to TouchID. Just as Apple pitched FaceID, the benefit is in its ability to be almost unnoticeable in everyday use. I like the fact that when I hear or see a notification pop up, that a quick glance lets me read whatever is showing, with no touch input. That's probably the best thing, because I don't always want to unlock and go to the home screen, which TouchID got so fast at doing. And when I do want to dive into a text, email or news notification, I can just touch the screen to take me there. My wife is still using her 7 and I have to purposely think about how to use it when she's asking me to look at something on it, so I'm definitely all-in on FaceID.

 

[maceric]

Yes, I am overall happy with my X, an Siri is the weakest link… along with Maps. Everything else is awesome. But Siri and Maps are incredibly poor compared to the completion, which is sad because Siri was first to the market.

 

[SBlue1]

Does anyone actually use siri? lol

Yeah, I use it to set alarms. Thats all it can do. On my iPhone at least, on the Mac Siri can't even do that.

 

[djlythium]

I’ve disabled Siri.

The only time I miss her/him, is being able to easily set a timer. Which was all it was really good for anyway, tbh (unless you enjoyed having to correct/cancel the results of its other actions when it failed to understand what you wanted).

Question:

Is the Siri brand so tarnished now that when Apple finally overhaul her/him with their new AI group, that they’ll need a new name?

My answer: I don’t think the Siri name is too tarnished, yet. Depending on the overhaul, which would have to be as significant as it is possible, I think we could still see the time when Siri would be lauded for it’s accomplishments.

 

[roncron]

You need to train it to work with how close you hold the phone to your face. FaceID is very trainable, every time it fails, put in your passcode after a few times it will work. I trained faceID to work with a helmet on last winter when I was on a snowmobile trip.

Yes, but in my experience, I'm not training FaceID as much as FaceID is training me - to hold the phone the right way, at the right angle and the right distance from my face.

 

[kemal]

Apple lacks the programming talent to improve Siri. It just needs to be a speech to text tool. Apple should contract Amazon to handle the heavy lifting.

 

[roncron]

I know many of you are incredibly disappointed in SIRI and others of you think it's not too bad, even if it's not up there with Alexa.

Do any of you use SIRI with CarPlay? How does it work for you?

For me, CarPlay is one use case where SIRI works pretty well. SIRI reads my new messages, correctly takes my dictation and sends messages to people in my list of contacts, plays the music I ask it to play, and initiates navigation when I ask it for directions.

 

[Coarseman]

Siri aka "Sorry, I can't do that" is the most useless thing ever added to the iOS or OSX for that matter.

Also, there should be a prompt somewhere "Sorry, can't speak Non-American or Non-British English.

My Samsung TV voice control does a million times better job in speech recognition than Siri.

And yes, the name is plain stupid.

 

[frocco]

I asked Siri yesterday to navigate to Dennys in Herkimer, she started taking me to Dannys, 50 miles away.
Used Google Maps, problem solved.

 

[Tech198]

Siri lacks...

Voice was never one of those things with high adoption... When you limit it to what Siri can say to you that is. (excludes displaying on screen)

 

[HiRez]

And yet according to Tim Cook Siri is completely awesome. Problem? What problem? Even Apple's biggest fans acknowledge that Siri is behind (at best) or flat out sucks (at worst). Time to burn it down and start over?
[doublepost=1524526254][/doublepost]

Scrap Siri, create a Tim Cook voice assistant using Tim's voice.

Answer to every question: "I didn't get that, but have you seen our customer sat? It's off the charts."

 

[spiddyman007]

Does anyone actually use siri? lol

I use her to call people and to get directions and for the weather But that’s it. I feel like Cortana is better

 

[LuckyBubba]

I just can't believe so many people prefer FaceID over TouchID! Wearing glasses? Enter your code; Lying in bed?

Love it and I'll never go back to touch. Love swiping vs using the home button. iPhone X rocks and if you have been avoiding it, you should give it a try for 28 days and return the phone if you aren't happy. I felt the same as you and now I am a believer. Another nice feature is website passwords will not work when someone else is using your phone, this feature is priceless.

 

[KeanosMagicHat]

Surprise surprise. Siri's always been trash ever since Apple aped it from the App Store and their asinine privacy "stance" is directly to blame.

What’s asinine to you is an attraction to me.

 

[applefan69]

I use Siri. But not as much as I would if she were more accurate, consistent, and perceptive.

She's pretty good for "set an alarm for 7am titled XYZ" or "add XYZ to shopping list" (and as a bonus, my then 4yo niece figured out at one point that she could pick up a parent's phone and say "add cookies to shopping list" and each parent would assume the other had done it - worked for a while until her requests became more outlandish).

Siri is frequently maddening with directions in a way that Google isn't - specifically in applying something resembling logic and common sense to understanding where you want to go - aside from cheerfully giving directions to her closest match for a name, even if it's literally on the other side of the country, rather than at least saying "I found XYZ, but it's a 27 hour drive from here, is that really what you want?", there's just no sanity checking at all on most of her responses...

The other day, I asked Siri for directions to Ikea. There is one in town, about 5 miles away, and the next closest Ikea is 85 miles away (I know where the local one is just fine, simply wanted quickest route given traffic, while I was driving - wanted to say "give me directions to Ikea" and get an answer that started with "in two blocks turn left"). No matter, Siri still managed to come up with two matches, one for the local Ikea and one for the Ikea restaurant inside that same Ikea. So she went into her trying-too-hard-to-sound-like-a-helpful-human spiel of "there's one at XYZ, it's about 5 miles away, it's open until 9 and gets 4 stars, would you like to try that one?" - dammit Siri, everything you just said is unhelpful: there's only one Ikea within an hour's driving time, it's less than a 10 minute drive from here and given that it's the middle of the day the fact that it closes in seven hours isn't relevant or helpful, and it isn't a kind of store, it's the only local instance of a specific store that I clearly want to go to because I just asked for directions, so giving me the star rating is pointless, and the two places you want me to choose between - ahhhhhh! one is literally inside the other. Even if the addresses on file were 100 meters apart, seriously, she could have given me directions to either, and I would have figured it out when I arrived. Again, she has no problems getting what she thinks is a great match that's 27 hours away and confidently starting down that path with no further discussion, so why not do that for the only two matches in a 75 mile radius, when the two matches are at the same location? She would have been giving me the same directions either way. I answered her "would you like to try that one" with some choice expletives (surprisingly, she recognizes that and stops quizzing me), and drove to Ikea by following my nose - so much for intelligent assistants.

This isn't a sign that Siri needs to handle Ikea better, it's a sign of substantial shortcomings in the logic on the back-end - there were all sorts of things that Siri could have logically inferred from the data available, in order to have provided a quicker and more useful answer, but they don't appear to have bothered to put in any of those sanity checks. They've focused on making her sound conversant and "natural", but having someone tell you a completely whacked out wrong answer in a pleasant and reassuring tone of voice is neither pleasant nor reassuring, it's maddening.

(One other maddening thing about Siri is, if she mishears a name, there is no way to correct it conversationally - I want to be able to say, "no Siri, you're mishearing the restaurant name, it's spelled r-u-d-f-o-r-d-s" - she kept taking it as "Redford's" no matter how I pronounced it, and there's no facility for correcting her - I've occasionally taken to giving up and asking by name for a place a block or two away that I know she'll spell correctly. Which is ridiculous.)

Oh man your post here reminds me of so many instances i was ready to smash my device because Siri was being so damn brain dead. I sound easily irritable by saying that, but I am actually fairly calm and reasonable (or try to be anyways). But man there have been times I have been yelling at her, literally losing my mind. Trying very hard to stay calm & work around her limitations, but sometimes it can be unbearably pathetic/dim-witted. I have definitely told Siri to go eff herself more than a couple times.

I know I am really the idiot for letting myself get worked up by a computer. On the other hand I blame Apple for such extremely brain-dead moments. At least make the system intelligent enough to recover when something is not connecting right, instead sirijust says "im sorry, Im an idiot".. That DOES NOT HELP ME

Sorry I got worked up typing this too. I am sure many of you know what I mean though.

 

[KeanosMagicHat]

. . . Sorry I got worked up typing this too . . .

.
Perhaps you should’ve dictated it using Siri?



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I’m joking, I’m joking . . .