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That's because Consumer Reports sucks. How can they give iPhone 4 no buy. Unbelievable. Now that Apple proves that every phone has this same problem Consumer Reports does not go after the other smart phones and say all these phones are no buy... Screw them!!!

Apple proved no such thing. There are many phones that do not suffer from the same level of signal loss.

Nice try though. Anyone who actually defends Apple like this thinks of their iPhone as a more of a status symbol and less of an actual communications device.
 
Crazy payment policy

I went to my local AT&T authorized center yesterday to buy a 4G. After waiting in line for 20 minutes, I get to a sales rep. go through initial set-up, give him my Bank of America Debit card and he says that they don't take debit cards anymore. Are you kidding me...
I had to leave and then send 2 hours on the phone with AT&T, doing a purchase with no problems. I told them in no uncertain terms what I thought of that policy. They did give me a $50 credit though.
So, no I'm no happy with AT&T. I should have held out for a competitor, but not sure when.
 
I've had no problems with AT&T here in the Seattle area, unless you count having trouble getting a signal at the football game with 67,000 other people in the stadium at the same time.
 
The truth is as follows

Survey is all about samples... It absolutely depends on who gets picked up in which sample..

My opinion would be different if I am asked about AT&T's network in downtown vs At&T's network in burbs

Just my 2 cents!!
 
AT&T has a big dead spot in the middle of Houston (Hermann Park area) where I always drop calls when I'm riding the light rail home. Sometimes I get "no service" other times I just lose my data connection (no 3G or EDGE) for a while. I don't expect "no service" unless I'm out in the country. No provider I've been on has had a dead spot 2 miles from downtown in a major city before.

I used to be with T-Mobile and never dropped a call or found dead spots before switching to AT&T.
 
5 bars with 4.0.1 and you can't make/receive a call? That's weird ...

My experience in St. Louis, MO is very similar. My old iPhone 3G and now my iPhone 4 both consistently stated I had full bars, yet I could still get repeated "call failed", dropped calls, or missed calls. Most of my friends and family now know that if it only appears to ring once and then go to voicemail, they need to just leave a message and wait for me to call back. Often, I'll receive a voicemail notification up to an hour after the message was left.

For what it's worth, I will say that while AT&T's voice service is pretty unreliable here, the 3G data service is very reliable.
 
I am satisfied with AT&T too.

I have just as good coverage with their network as I do Verizon in the Washington DC area. I've used both a Blackberry Bold and now an iPhone on AT&T and both work fine. A couple of times I have apprehensively gone into an AT&T store (2 different ones) because I had to get a number and to ask a question and instead of the heavy sales pitch I was expecting, I got excellent service from a helpful and courteous staff. I was very surprised and pleased. Another time I called AT&T for help with a billing issue and unexpectedly got the exact same great treatment! BTW, that is the exact opposite of what I got in a Verizon store when I was shopping around. Of course there are exceptions as with anything, but I have had 3 good experiences in my limited experiment.
 
I am a completely satisfied AT&T customer. I started with AT&T (when they were Cingular) in 2000-2003. After that, I had to move to Verizon, then Nextel, and finally Sprint, until I went back to AT&T in 2009 when I bought my 3GS. In my area, without any equivocation, Verizon is the absolute worst. Nextel is very slightly better, Sprint ranks next, and AT&T is the king. I've never been a T-Mobile subscriber, but I've used others' devices and it would seem to be around AT&T in reliability. Their problem here was having no 3G coverage until last month. But considering AT&T has more coverage in the areas I routinely travel to, I'd still not switch over.

The simple fact is that the best carrier for you is greatly dependent on where you live. This is why it'll be nice when LTE is finally deployed nationwide on all the major carriers; it'll be theoretically possible to pick the device you want and put it on the network you want, contracts notwithstanding.
 
...after 3+ years of promises, they still had no 3G service in the city where I live, Santa Fe, NM. I went to Verizon and the Droid Incredible, and I'm as happy as a pig in ****.

Ironically, AT&T is promising (again) 3G coverage here within 2-3 months. We'll see if that really happens.

Of course, you have to remember that despite Verizon’s misleading ads, all 3G is not alike.

Verizon’s 3G is a lot more like AT&T’s EDGE: generally slower, and you can’t get an email while on the phone(!)

So as I understand it, the maps Verizon should probably compare to be FAIR would either be:

* Verizon’s reduced-speed, no-simultaneous data network, vs. AT&T’s reduced-speed, no-simultaneous data network. (That would be Verizon 3G vs. AT&T’s EDGE—which covers the US very well, just like Verizon.)

OR

* Verizon’s higher-speed, simultaneous-data network (which basically doesn’t exist) vs. AT&T’s higher-speed, simultaneous-data network (which covers most of the US population, albeit with some holes filled by EDGE).

But Verizon ads compare their LOW-end network to AT&T’s HIGH-END network, using the misleading term “3G” to make it seem they’re the same. Or to make it seem like AT&T doesn’t cover the country as well. This is pure deception.

(And yes, Verizon is improving all the time... but so is AT&T. 3G speeds have gone up for AT&T users, while Verizon still won’t let you look up something online while talking about it on the phone.)
 
Tampa (South Tampa at least) has great AT&T service. Never had an issue with them. When my wife drove to Alabama through BFE Georgia we talked several times and had completely clear conversations...and she was 100 miles from civilization. Not saying ATT isnt bad for some, but my experience with them (5+ years) has been great.
 
Count me in the satisfied category as well. I was with Cingular before they were acquired by ATT and was very impressed with their customer service (the best I'd ever encountered from a cell phone company, in fact). Thankfully, the excellent customer service passed on to ATT after the acquisition. I even recall at one point being allowed to upgrade my plan because of some unexpected charges that resulted in an astronomical cell phone bill and they retroactively included all those charges giving us a credit back to our account. I was stunned really.

So, happy iPhone 4 and ATT customer here. I maintain, as I always have, that all the negativity surrounding Apple and ATT is simply the media, blogs and cell phone companies trying to put a chink in Apples armor and bring them down a notch or 2 because they're at the top of pack right now. Apple and ATT's continued success with the iPhone simply makes them a target for negativity because A) It generates huge web site traffic for the media and blogs and B) competing cell phone companies will do and say anything to try and slow down Apple and ATT's momentum. They're simply scared of their success and their own shrinking profit margins.
 
+1 Insightful

Everyone knows the "shiny factor" is a rather large multiplier for Apple user satisfaction levels.

Personally, I like my phone to actually make phone calls, and to not drop calls, when and where I choose. I've heard actual iPhone users say they LIKE dropped calls because it is occasionally convenient to get rid of someone they don't want to talk to anymore. What a great feature! :p
And what exactly has to do with the topic ?
Nothing, you are just another basher/hater ...

Apple proved no such thing. There are many phones that do not suffer from the same level of signal loss.

Nice try though. Anyone who actually defends Apple like this thinks of their iPhone as a more of a status symbol and less of an actual communications device.

You don't need apple: a little research on the web could show you that attenuation is a common behavior between modern smartphones.
And, again, what it has to do with this thread ? There are plenty of threads regarding iPhone antenna where you can whine about apple evil and feel better. Move on.
 
AT&T has completely changed my opinion of there service in the last year. Even when towers crash, rarely, I still get voice. No more voicemails with no missed calls. It's amazingly fast, but there are a few more deadspots, but fewer with the iPhone 4.
 
Vision

Generally speaking, I think wireless service in the US is mediocre. I travel abroad quite a bit-- from Morocco to China to all of Europe and I find that voice service is noticeably better than in the US. Mobile data service is MUCH spottier outside of the US, however, and this is an area that counts a great deal post-iPhone.

Here at home, I have used Verizon, T-Mobile and since 2007, AT&T. While my gut instinct is to say that Verizon had the best quality voice service of the three, I haven't been on that network in a decade-- and even then, I would say that the service was only marginally better than what I currently experience with AT&T.

In addition, no one can touch AT&T's customer service. I find they are always friendly and helpful and generally quite competent when I need something. They also took a big leap of faith letting Apple change the way the wireless industry works. When I was a Verizon customer, they were so locked down and they continuously hobbled handset features that would reduce their ability to tariff anything you wanted to put on the phone. Everyone forgets how things worked just a few short years ago. The Apple/AT&T alliance changed everything-- in a really significant way. I am now a loyal AT&T customer in part because they had the vision to see how things were going to change. They understood what a huge paradigm shift the iPhone would usher in and they chose to embrace it. It will be very interesting to see how Verizon fares when their network is burdened with the same level of data use that AT&T has been dealing with since 2007. I think AT&T's satisfaction numbers will look even better then.

So count me as one of the satisfied majority on AT&T-- even if they still have a long way to go to match the wireless service you can get abroad.
 
Hate Surveys

As with surveys you can get any result you want based on the question. Politics 101.

http://www.changewaveresearch.com/articles/2010/05/wireless_service_20100504.html

The reason why there is such a vocal group of upset iPhone users is because the network is bad in SF/Bay Area and NY. These areas are probably where the highest density of iPhones are located in the US.

I work in SF and AT&T is pretty bad. I get a lot of calls failed and calls going direct to VM. Far more than I did when I had a Treo 650 on Sprint. Network planning in any metro area is tough due to the high density of iPhones and geographically challenging issues aka high buildings and in SF's case hills.
 
Well, I'm still not happy with AT&T, I really wish that they would put a cell tower near my house so I could actually use my phone in my place of residence.
 
You're kidding, right?

We were visiting with my parents last week and trying to get them to get an iPhone 4 so we could FaceTime with the grandkids. AT&T is so bad that my Mom, who is 65 years old and a generally nice and docile person said to me recently - "I will not get an iPhone". Why Mom? "Is it on AT&T?" Yes, Mom it is. "Hell no" But Mom? "No way. Never again. I will not go back to AT&T. They were horrible. I'm sorry. NO WAY."

Seriously? AT&T sucks.
 
Apple proved no such thing. There are many phones that do not suffer from the same level of signal loss.

Nice try though. Anyone who actually defends Apple like this thinks of their iPhone as a more of a status symbol and less of an actual communications device.

Its all over youtube. You have top Blackberry smart phones and others showing the same symptoms with a single touch the signal drops. I even tested it on my phone and got it to drop the signal all the way to zero bars.
And yet, Consumer Reports does nothing about them. When they tested the iPhone for signal loss, how come they didn't bother to test other smart phones as well, to determine whether this is consistent and a normal behavior of smart phones. But they didn't. They just tested the iPhone without testing all other smart phones and said NO BUY. How stupid can you be not to test others..

When Consumer Reports tests the safely of vehicles, what do they do, they compare across all manufactures and different models. Don't they. Yes they do.

They never go after one product. They always create a rating system and compare different products and let the consumer choose.

What did they do with the iPhone. They created their one rating system for iPhone ALONE and said NO BUY. Where is the comparison with other smart phones when it comes to signal loss. There isn't one.
 
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I think AT&T are the best phone company out there right now. Best customer service and reception I've ever seen from a cellular communications company.
 
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