Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

T-Mobile.com preorder thread

Just saw the charge online. Noice!!

Ordered the 64 GB Space Grey 6 at 5:18 AM PST on the 12th.

non-Jump! order on EIP.

AMPED!!!
 
Farris214 said:
I don't care. I'm just laughing at all you delusional people. T-Mobile already officially said they don't have inventory yet and won't until Friday so for some v people to think they are actually getting a phone on Friday is comical
Click to expand...

Yet some people on here have posted proof that T-Mobile's shipping system has electronically notified UPS that /something/ is being shipped using their phone number.

I have already posted T-Mobile official posts in this thread that state T-Mobile will begin shipping on 9/18
 
The reps and everyone kept saying that they would not be charged until the phone was shipped. I'm wondering if these charges we are seeing means that phones are finally shipping?
 
andrewj41 said:
Preordered the 6+ the second it was available online via a Jump upgrade, and got the 6+ 64gb with overnight priority shipping (or whatever that technical term is through UPS). Received the EIP and it was signed ASAP.

Online it just says my order is backordered with no shipping date. Called t-mobile and they said they couldn't find anything with my order number and I haven't received any charges through my bank account. Getting really anxious that my order might not have actually gone through... :mad:

Has anyone actually had this situation and got it resolved? I'm stumped, and don't want to yell at anymore poor t-mobile employees on the phone.

Thanks y'all.
Click to expand...

See what I just posted a few threads up.
 
Disciple2123 said:
The reps and everyone kept saying that they would not be charged until the phone was shipped. I'm wondering if these charges we are seeing means that phones are finally shipping?
Click to expand...

I'm thinking since their sorting packages as they scan and attach the purchase orders it's charging those accounts for people who are getting their shipment. Though shipments won't start actually going until at least thursday.
 
xsiiriisx said:
I'm thinking since their sorting packages as they scan and attach the purchase orders it's charging those accounts for people who are getting their shipment. Though shipments won't start actually going until at least thursday.
Click to expand...

This sounds about right. If everything is being routed to overnight shipping then they can ship Thursday and have them arrive Friday.
 
I do not ever recall a time when I wanted my credit card charged more in my life.

Dear TMO,

I beg you to charge my damn Discover card. Another words - please TAKE MY MONEY!!!!!

Kind regards.
 
Charged sometime in the last 20 minutes :D Hope this means I'm in the first batch but since it was early evening when I was finally able to order, I'm still expecting to be in the second. Plus I did regular shipping so I think Friday is out, but sometime next week is fine with me!
 
andrewj41 said:
So you think I have to call and verify the EIP? I called with the order number and some lady kept telling me they couldn't find it which is where my frustration lies.
Click to expand...

What happens when you call the robot lady (800-672-5390)? Mine was saying "Hmmm, I cant find that order" until I called and had them do whatever they had to do to push my order through. Now it says its there but backordered.
 
Well guys, it looks like perhaps things are looking up. Several posters are saying that their cards were charged. I wouldn't be surprised to see shipping notices go out tonight. Those of us with faster shipping will probably not see this happen until tomorrow and Wednesday.
 
I just decided to call and check my order # through the customer service number and the automated message said backordered, so I'm content now on waiting for my shipping #. I'll still read the thread though :)
 
allprologue said:
Charged sometime in the last 20 minutes :D Hope this means I'm in the first batch but since it was early evening when I was finally able to order, I'm still expecting to be in the second. Plus I did regular shipping so I think Friday is out, but sometime next week is fine with me!
Click to expand...

We have heard / learned that all iPhone orders are being routed to Overnight shipping manually.
 
score4fps said:
(Potential New T-Mo Customer)
I ordered an iPhone 6 (Space Gray 64gb) over the phone morning of Sept 12. I assumed it was a successful order because it was confirmed over the phone and I received and signed the EIP, passed the credit check and got confirmation, all while on the phone with the sales rep.
Since then, whenever I checked the order online, it would say (and still says) “Order Placed” and shows my card charged. My bank still shows the full amount charged as “Pending” (not the $1 test charge). However, when I randomly called to check the status today, the rep informed my that actually, my order had been cancelled yesterday due to an “unexplained processing error.”
I didn’t receive any notification about this whatsoever, so I wouldn’t have know if I hadn’t called in, apparently, I just would have been waiting for my phone to ship. Furthermore, the new rep told me that I'm basically S.O.L., my only option now would be to place a new order, have a new hard credit check run, and go to the back of the line for iPhone availability.
This sort of thing is a huge part of why I wanted to give up on 17 years loyalty with Sprint...!
Click to expand...

This made me extremely nervous so I called over there. Having ordered at 8am EST friday morning I thought I would be in the same boat but the rep said everything is fine and I should get the phone friday.

(iphone 6 16gb silver w/ 2 lines, new signup)
 
I just love the fact that we are so excited for T-Mobile to take our money...I'm loving this journey to get the iPhone 6, lol
 
joshkhaos1 said:
What happens when you call the robot lady (800-672-5390)? Mine was saying "Hmmm, I cant find that order" until I called and had them do whatever they had to do to push my order through. Now it says its there but backordered.
Click to expand...
No order found. Frustration growing...
 
andrewj41 said:
Preordered the 6+ the second it was available online via a Jump upgrade, and got the 6+ 64gb with overnight priority shipping (or whatever that technical term is through UPS). Received the EIP and it was signed ASAP.



Online it just says my order is backordered with no shipping date. Called t-mobile and they said they couldn't find anything with my order number and I haven't received any charges through my bank account. Getting really anxious that my order might not have actually gone through... :mad:



Has anyone actually had this situation and got it resolved? I'm stumped, and don't want to yell at anymore poor t-mobile employees on the phone.



Thanks y'all.
Click to expand...


You need to call an account specialist. Regular customer care cannot check on JUMP! orders. I'm in the same boat as you are. Everything will be fine
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back