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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
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Indeed but that model seems to be very popular or in limited stock. Maybe both. What time does your new Backordered say? You ordered quite a bit before me so you should be ahead.
T-Mobile my account and order status phone line is down.
At least for me.
Same here as of right now.
I called last night to figure out why my orders were cancelled. Three different CS Reps and finally got a manager who took the time to look into the issue.. My wifes iPhone 6 16gb Jump! order is perfectly fine but my iPhone 6+ 16gb got fubared. Somehow the system ordered a iPhone 6 64gb phone, so I had them cancel the order. Now I'm trying to either
A. Re-order the phone and wait it out (4-6 weeks from what I'm told)
B. See which stores near me is opening early and attempt to buy it in store on Friday..
Either way.. BLAH!
I knew I should've went silver! I'm kind of sick of Space Gray after having a 5S this long anyway!
I'm in Minnesota w/ no charge yet.
Edit: My Back Order has been updated to reflect this.
"BackOrder 09/17/2014 at 03:17:35 AM "
I'm in Minnesota w/ no charge yet.
Edit: My Back Order has been updated to reflect this.
"BackOrder 09/17/2014 at 03:17:35 AM "
I'm in Richardson, still haven't gotten charged or anything.
Ordered on the 12th 5:10 am
64gb + silver
I'm sure that for most people who were charged yesterday for the full amount, things will start happening today. Give it time. charge-->ship, that's how it's supposed to work and how it worked for me.
The Plus seems like it'll be difficult though.
The Plus seems like it'll be difficult though.
UGH. I tried all day and into the evening on 9/12 to do a Jump upgrade - online, by phone - neither worked. Called local store and they wouldn't/couldn't do it. Finally got through online 9/13 around 5:20am... entered upgrade order, gave credit card info, signed/returned EIP and got my copy back.
My status since 9/13 6:27:15 has said "Pending Shipping," with an estimated delivery date of 9/26. Until early yesterday, when it changed to Backordered 9/14. Haven't been worried about that at all as I've been reading this thread! However, as of this morning, after reading that both new and Jump customers who ordered after I did are getting their cards charged and their items appear to be shipping out, I decided I should follow up with TMo - I haven't had so much as a $0.01 hold on my card, much less a charge or even a pending charge. And my estimated delivery date is gone and I just have a Backordered status.
Website down this morning. 1-800 robo status # down too. Finally got a very nice rep who looked at my order and said everything appears in place, and she can see my estimated delivery date of 9/26, but beyond that was NO help and could tell me NOTHING informative. She had no explanation or theory as to why others who ordered later are already getting charged/shipped. Jump customers get priority, my Aunt Fanny.
I think if there's no update by tomorrow I may cancel my order and just try my luck camping out at the TMo store for Friday morning. Although I'd ordered a 64GB 6+, I'll settle for a 16GB at the store if I can get it Friday. I'd cool my jets and be patient if I had any faith at all that the 9/26 date was accurate, but this whole fustercluck of all things TMo over the last 6 days doesn't inspire confidence.
My status since 9/13 6:27:15 has said "Pending Shipping," with an estimated delivery date of 9/26. Until early yesterday, when it changed to Backordered 9/14. Haven't been worried about that at all as I've been reading this thread!
However, as of this morning, after reading that both new and Jump customers who ordered after I did are getting their cards charged and their items appear to be shipping out, I decided I should follow up with TMo - I haven't had so much as a $0.01 hold on my card, much less a charge or even a pending charge. And my estimated delivery date is gone and I just have a Backordered status.Website down this morning. 1-800 robo status # down too. Finally got a very nice rep who looked at my order and said everything appears in place, and she can see my estimated delivery date of 9/26, but beyond that was NO help and could tell me NOTHING informative. She had no explanation or theory as to why others who ordered later are already getting charged/shipped. Jump customers get priority, my Aunt Fanny.
I think if there's no update by tomorrow I may cancel my order and just try my luck camping out at the TMo store for Friday morning. Although I'd ordered a 64GB 6+, I'll settle for a 16GB at the store if I can get it Friday. I'd cool my jets and be patient if I had any faith at all that the 9/26 date was accurate, but this whole fustercluck of all things TMo over the last 6 days doesn't inspire confidence.
I see. Then based on what I have learned, is is indeed backordering in sequential order based on who ordered first. Now my question would be if anyone with a Gray 64GB Plus has not gotten recently backordered. If not then they simply do not have them in stock yet and will process them in said order when they arrive.
Phone worked for me; but still back ordered. It is nice to know that they update the system at 3:00 AM, since all the back order dates were changed.
Well it was probably based on the first shipment, not the first wave of devices. I expect more shipments are getting input into the system throughout the day and those probably have "our" phones on them
Just booted from T-Mobile Chat. All of them provide different responses. FYI according to the reps. Nobody will receiving shipping or be charged before 9/19. BECAUSE....
They will start to ship them after date of launch. And every device is backordered until 01/01/2814.
*FACEPALM!
Where is John Legere?
They will start to ship them after date of launch. And every device is backordered until 01/01/2814.
*FACEPALM!
Where is John Legere?
******!!!!!
Just got the Backordered Timestamp!!!
I've had no updates to my order since I placed it circa: 4:50AM ET on the 12th
Now, I have a Backordered timestamp that has replaced my initial "Pending Shipping at ..."
"BackOrder 09/17/2014 at 03:17:07 AM"
I just can't believe that after days and days of unhappy customers, unhappy calls and how badly the launch was handled by TMO - there hasn't been some kind of acknowledgement about what is happening with our orders, and we're just left in the dark. Like I've always said, if I don't get the device on Friday, I will seriously rethink this relationship!
Just got the Backordered Timestamp!!!
I've had no updates to my order since I placed it circa: 4:50AM ET on the 12th
Now, I have a Backordered timestamp that has replaced my initial "Pending Shipping at ..."
"BackOrder 09/17/2014 at 03:17:07 AM"
I just can't believe that after days and days of unhappy customers, unhappy calls and how badly the launch was handled by TMO - there hasn't been some kind of acknowledgement about what is happening with our orders, and we're just left in the dark. Like I've always said, if I don't get the device on Friday, I will seriously rethink this relationship!
I have the same situation. I am guessing our phones will ship soon (hence the charge), but are not physically in the warehouse yet (hence the new back ordered status). If everyone was getting the new back ordered time stamp then I would be worried.