I dont think that is T-Mobile. It is UPS cleaning up because they cannot deliver the phones before Friday as per Apple.
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T-Mobile.com preorder thread
- Thread starter utahman130
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I dont think that is T-Mobile. It is UPS cleaning up because they cannot deliver the phones before Friday as per Apple.
Was all excited at work when my pebble said ups my choice package was shipped
It was just my case of surge....
It was just my case of surge....
I got charged by "TMO upgrade" for $152 for my 64g iPhone 6, but it is still pending not actually charged. did you get a pending for the full amount? I wonder if i will actually get mine because there is no email, text or ups for me
Look like i am not the only one !!!
did anyone receive a voicemail yet from legere ?
How did you manage to get a voicemail?
my TMO status just went from preordered back to being processed...but I was charged by TMO upgrade...ugh I don't get what is going on.
...
This has been an interesting experience to say the least.
I too got that email saying that I could have my phone by Friday.
And my second pre-auth went to my CC the night prior.
Robo-lady still says backordered and tmobile.com/orderstatus still just says "order placed".
What makes this worse for me is that I am about to go to Spain for work this weekend for a little over a week. If i miss this delivery, I wont be able to get my phone until right around the time I'm contemplating stuffing a turkey.
I want to be pissed at someone, but I am a rational guy and realize that its not just one person's fault so whenever the CS reps tell me conflicting things i politely tell them "thanks for your help" and only after the call is ended do I promptly run my head through the wall. lol
First world problems, i get it.
This has been an interesting experience to say the least.
I too got that email saying that I could have my phone by Friday.
And my second pre-auth went to my CC the night prior.
Robo-lady still says backordered and tmobile.com/orderstatus still just says "order placed".
What makes this worse for me is that I am about to go to Spain for work this weekend for a little over a week. If i miss this delivery, I wont be able to get my phone until right around the time I'm contemplating stuffing a turkey.
I want to be pissed at someone, but I am a rational guy and realize that its not just one person's fault so whenever the CS reps tell me conflicting things i politely tell them "thanks for your help" and only after the call is ended do I promptly run my head through the wall. lol
First world problems, i get it.
That's to tell you how unorganized t-mobile is . Them committing mistakes like this will keep them at the number 4 spot carrier . Imagine sprint seems to be doing a better job then t-mobile .
BIG UPDATE ON MY SITUATION
Alright guys, I have a BIG update on my situation. (This is going to be long.. But I'll have a Tl;dr at the end for you lazies
On Friday night, I paid down one of two lines that have Jump! v2 so it would get to the 50% threshold so we could update to a new iPhone 6. We also wanted to update our second line to an iPhone 6+.
Long story short about ordering.. One line was ordered over the phone and the other on My.Tmobile.com.. Signed EIP's for both, sent them back for both. Both orders shortly after show up on My.Tmobile.com
Throughout the week, just like everyone else.. Backorder date/time changes on both of orders. We're all in the dark about what's going on. Whatever.
Tuesday afternoon, I notice a pending charge from T-Mobile on my bank account for the taxes/shipping for one of my orders.. Curious as to why the order hasn't changed status' I called up T-Mobile.
They proceed to tell me my orders have been cancelled because they never received the EIP's.. This is wrong as a remember very clearly digitally signing both the exact instant I was able to. I get a hold of a manager. He looks into it and says he doesn't understand why they are flagged as such but they are fine.. At this point, I also find out that one of my orders doesn't even have the correct phone I ordered attached to it (How does that even HAPPEN??). So I had to agree to cancel on of the "cancelled" orders.
Wednesday I call back again and immediately ask for a manager to look into why one of my orders haven't been processed through to cancel yet. She proceeds to tell me the person I talked to last night is wrong, and both orders are indeed cancelled (she also tells me she doesn't know why T-Mobile pinged my account for the taxes/shipping costs either.. They shouldn't have).
At this time, I am seething and disappointed at how badly T-Mobile has handled this pre-order situation. So I end up drafting an email to John Legere as I felt like this is my last resort (I typically don't like bugging probably the busiest man on the busiest week of his professional life). Five hours later, I get a response from someone in his "Executive Team" and they promise me that they are going to clean this mess up and take care of me. Two hours after that, I get a call from a woman on the "Executive Team" (Sorry, you aren't getting her contact info) and tells me she has been assigned to my account and will be taking care of my orders from here on out. We reorder the correct phones on the correct accounts, but we aren't allowed to use our Jump! upgrades as we already did and we have to wait a billing cycle to do it.. To remedy this issue, she processed the orders as just new EIP's for our lines, and what she is going to do.. Is that we are going to send her our old phones directly to her, and she is going to force close the old EIP's.
Also, during all this process yesterday, I get a text message saying that I will get shipping information for my OLD orders in 1-2 days... And this morning I have an email from UPS My Choice saying they can't ship out my order (with an assigned tracking number) for some reason..
So here is the Tl;Dr portion....
Orders two line upgrades on Friday, they got cancelled by the system, now an Executive Member is working with me to get my phones in a timely manner.
Alright guys, I have a BIG update on my situation. (This is going to be long.. But I'll have a Tl;dr at the end for you lazies
On Friday night, I paid down one of two lines that have Jump! v2 so it would get to the 50% threshold so we could update to a new iPhone 6. We also wanted to update our second line to an iPhone 6+.
Long story short about ordering.. One line was ordered over the phone and the other on My.Tmobile.com.. Signed EIP's for both, sent them back for both. Both orders shortly after show up on My.Tmobile.com
Throughout the week, just like everyone else.. Backorder date/time changes on both of orders. We're all in the dark about what's going on. Whatever.
Tuesday afternoon, I notice a pending charge from T-Mobile on my bank account for the taxes/shipping for one of my orders.. Curious as to why the order hasn't changed status' I called up T-Mobile.
They proceed to tell me my orders have been cancelled because they never received the EIP's.. This is wrong as a remember very clearly digitally signing both the exact instant I was able to. I get a hold of a manager. He looks into it and says he doesn't understand why they are flagged as such but they are fine.. At this point, I also find out that one of my orders doesn't even have the correct phone I ordered attached to it (How does that even HAPPEN??). So I had to agree to cancel on of the "cancelled" orders.
Wednesday I call back again and immediately ask for a manager to look into why one of my orders haven't been processed through to cancel yet. She proceeds to tell me the person I talked to last night is wrong, and both orders are indeed cancelled (she also tells me she doesn't know why T-Mobile pinged my account for the taxes/shipping costs either.. They shouldn't have).
At this time, I am seething and disappointed at how badly T-Mobile has handled this pre-order situation. So I end up drafting an email to John Legere as I felt like this is my last resort (I typically don't like bugging probably the busiest man on the busiest week of his professional life). Five hours later, I get a response from someone in his "Executive Team" and they promise me that they are going to clean this mess up and take care of me. Two hours after that, I get a call from a woman on the "Executive Team" (Sorry, you aren't getting her contact info
) and tells me she has been assigned to my account and will be taking care of my orders from here on out. We reorder the correct phones on the correct accounts, but we aren't allowed to use our Jump! upgrades as we already did and we have to wait a billing cycle to do it.. To remedy this issue, she processed the orders as just new EIP's for our lines, and what she is going to do.. Is that we are going to send her our old phones directly to her, and she is going to force close the old EIP's. Also, during all this process yesterday, I get a text message saying that I will get shipping information for my OLD orders in 1-2 days... And this morning I have an email from UPS My Choice saying they can't ship out my order (with an assigned tracking number) for some reason..
So here is the Tl;Dr portion....
Orders two line upgrades on Friday, they got cancelled by the system, now an Executive Member is working with me to get my phones in a timely manner.
Hey all, got a text last night from Tmo saying I should receive my phone on Friday. However, when I looked up my package on UPS using the primary phone number on the account and UPS My Choice it shows a estimated delivery date for Monday
Hey all, got a text last night from Tmo saying I should receive my phone on Friday. However, when I looked up my package on UPS using the primary phone number on the account and UPS My Choice it shows a estimated delivery date for Monday
Image
What shipping did you pay for?
This has been an interesting experience to say the least.
I too got that email saying that I could have my phone by Friday.
And my second pre-auth went to my CC the night prior.
Robo-lady still says backordered and tmobile.com/orderstatus still just says "order placed".
What makes this worse for me is that I am about to go to Spain for work this weekend for a little over a week. If i miss this delivery, I wont be able to get my phone until right around the time I'm contemplating stuffing a turkey.
I want to be pissed at someone, but I am a rational guy and realize that its not just one person's fault so whenever the CS reps tell me conflicting things i politely tell them "thanks for your help" and only after the call is ended do I promptly run my head through the wall. lol
First world problems, i get it.
I dont understand what your problem is. You got the email, believe it. It'll be here in time.
Im soooo lucky!!!
LOL I just got the voicemail message from him and but the country code is +49 ?! it look like he is in germany
I LOVE U JOHN THANK FOR READING MY POST ON MACRUMORS!!! I ALMOST WENT BACK TO ATT!!! LMAO
info:
2 iphone 6 plus ; 64 black and gold
order: sept 16 2pm est
no email notification or text
VOICEMAIL RECEIVED!!!
order status: It was backorder , Now it being shipped from Kentucky !!!
shipping speed: ground but upgrade to UPS NEXT DAY AIR SAVER
no jump
new customer
I was very skeptical about this but I DID RECEIVED A MESSAGE FROM LEGERE!
jimmy was right!
" Hi this is John Legere calling in behalf of T-Mobile , Sorry for your trouble and thank for reaching me thru twitter ! Your package is already ship out from our warehouse this morning from louisville"
here my detail
order iPhone 6 PLUS GOLD 16GB
NO CONTRACT
NO JUMP
NO EMAIL NOTIFICATION
NO TEXT CONFIRMATION
CC BEEN CHARGED YESTERDAY 5PM EST TIME
NOW WENT FROM PREORDER TO SHIPPED!!!
LOL I just got the voicemail message from him and but the country code is +49 ?! it look like he is in germany
I LOVE U JOHN THANK FOR READING MY POST ON MACRUMORS!!! I ALMOST WENT BACK TO ATT!!! LMAO
info:
2 iphone 6 plus ; 64 black and gold
order: sept 16 2pm est
no email notification or text
VOICEMAIL RECEIVED!!!
order status: It was backorder , Now it being shipped from Kentucky !!!
shipping speed: ground but upgrade to UPS NEXT DAY AIR SAVER
no jump
new customer
Hey all, got a text last night from Tmo saying I should receive my phone on Friday. However, when I looked up my package on UPS using the primary phone number on the account and UPS My Choice it shows a estimated delivery date for Monday
Image
My order doesnt show up on UPS and my status just went from Pre-Order to Back Order. I did get the Friday email and text though
honestly the messages should bee disregarded. Im in the same boat and im completely pissed that that happened
We who all got text and email about receiving it friday and have labels created are being trolled
it can say ready for ups for who knows how long until i actually see its picked up or status has changed i wont be sure booo to t-mobile
Aaaahhh my status is still backordered, not pre-order or ship. Less and less faith in my Friday text
Yep, those messages should be ignored. Lots of people on Twitter are so happy to get them - they're going to be furious when they don't get their phone tomorrow.
Ground, i guess i should've went with the overnight shipping
I'd call Tmobile. You should have been upgraded to overnight.