Pending charge on 9/12 for full amount. Dropped off on 9/16. Another pending change on 9/16 for about $20 less than the full amount. I'm thinking it's the price of 2 sim cards.
I selected ground shipping too so I got upgraded to one day shipping.
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T-Mobile.com preorder thread
- Thread starter utahman130
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Pending charge on 9/12 for full amount. Dropped off on 9/16. Another pending change on 9/16 for about $20 less than the full amount. I'm thinking it's the price of 2 sim cards.
I selected ground shipping too so I got upgraded to one day shipping.
And what about the people who did a Jump Upgrade in store and have had their cards charged for the full amount since Friday?
Probably for the best. Thanks for joining though.
What's the best way to see where our order stands? Just wait? I'd love to contact a rep but don't want to bug anyone by asking the same question they've already heard 372347274923 times.
Hopefully after the large group of shipments get out tonight, Tmo will be able to get ETA's for the order status for the rest of us. I would like to know how long that I am going to have to lust for my wife's 6 before my 6+ arrives.
This is such a crazy thread.
I ordered the 9/13 at 08:02:47 PM using JUMP! I bogged down because of the priority. I got with normal shipping and at the end it told me I would get it by the 22nd. Then sunday I get it backordered and thats fine.
Well I got yesterdays text on getting iPhone on Friday, then the email, then todays overnight text as well. Online it says backordered and I tried the UPS thing and nothing. I have gotten charged also on card last night.
Honestly I am shocked this is happening. If I get the iPhone tomorrow I would be happy. But this is truly crazy because all the people that did do Friday are hearing nothing or getting no texts.
I would not be surprised if everything got screwed up and I dont get my phone till a month. Which is what i was anticipating anyways.
I ordered a Space Grey 6 16gb by the way
I ordered the 9/13 at 08:02:47 PM using JUMP! I bogged down because of the priority. I got with normal shipping and at the end it told me I would get it by the 22nd. Then sunday I get it backordered and thats fine.
Well I got yesterdays text on getting iPhone on Friday, then the email, then todays overnight text as well. Online it says backordered and I tried the UPS thing and nothing. I have gotten charged also on card last night.
Honestly I am shocked this is happening. If I get the iPhone tomorrow I would be happy. But this is truly crazy because all the people that did do Friday are hearing nothing or getting no texts.
I would not be surprised if everything got screwed up and I dont get my phone till a month. Which is what i was anticipating anyways.
I ordered a Space Grey 6 16gb by the way
So I got a charge for $1, which dropped off, then yesterday a charge for the price of down payment, shipping, and tax. Am I good? Thanks so much.
Emailed John about 9 hours ago, didn't get anything at all back. Tweeted him a while ago and he responded saying @TMobileHelp would help me and I got a bunch of tweets from that account but I've DMed them and still have no answers..
Do you know why there's a lot of mixed messages coming from the CS teams? Or why they can't say what you just said? I think it would shut a lot of people up. Though I suppose if something didn't make it they would have a lot of back tracking to do...
After a particularly arduous serious of conversations with Customer Service they said they'd help out and shortly thereafter I got a text for Friday delivery. But, no charge on card, no movement on order status, so I'm not going to count on it. I'll be ok if it ships tomorrow via Next Day air (so arrives on the 22nd) as that's what their site said it would be at the time I ordered.
You can certainly call. It really just depends on who picks up the phone unfortunately. Many people are sticking the the cookie cutter response they are given by management, others are more motivated individuals who will dig deeper for you.
I'm going to post my crackpot theory, so take it how you will:
The messages that were sent out (both email and text) were probably system generated from the time pre-orders went out (this has been discussed by T-Mobile Reddit for some time now, some users that cancelled orders are getting these!). Now, CS reps probably just confirm these as true just to not have to deal with the answering of the questions.
As for authorizations are concerned on credit cards, one pre-authorization for the full amount probably doesn't bode well for you. Same goes for people with zero authorization. If I was T-Mobile, I would then hit the card after the first authorization to ensure that individuals have the amount for the phones + tax as the SIM Cards and shipping are pretty much useless to them (as in free).
Hopefully, T-Mobile comes through with ACTUAL shipping information in the next 40 minutes.
Side Note: As a new customer, I learned the only acutal, useful information I ever got was from the sales department. Their phone number is 1-800-672-5390 (after robo lady). They seem to be the only ones with access to the system for new orders.
So, ball is in your court T-Mobile...
The messages that were sent out (both email and text) were probably system generated from the time pre-orders went out (this has been discussed by T-Mobile Reddit for some time now, some users that cancelled orders are getting these!). Now, CS reps probably just confirm these as true just to not have to deal with the answering of the questions.
As for authorizations are concerned on credit cards, one pre-authorization for the full amount probably doesn't bode well for you. Same goes for people with zero authorization. If I was T-Mobile, I would then hit the card after the first authorization to ensure that individuals have the amount for the phones + tax as the SIM Cards and shipping are pretty much useless to them (as in free).
Hopefully, T-Mobile comes through with ACTUAL shipping information in the next 40 minutes.
Side Note: As a new customer, I learned the only acutal, useful information I ever got was from the sales department. Their phone number is 1-800-672-5390 (after robo lady). They seem to be the only ones with access to the system for new orders.
So, ball is in your court T-Mobile...
The combination of JUMP and Next Day Air tell me the complaint had nothing to do with it. At least that's what I want to believe.
In what sense? That someone can complain and have things change, or something else?
Yippee!!! Departure scan at 4:00 with UPS My Choice screen for wife's 6-16g space grey ordered at Tmo store on 5-12 at 9:45AM.
TMobileHelp just tweeted "all preordered devices will be shipped overnight, FOR FREE! If you paid for shipping, let us know once you get the device and we'll refund it!"
Same - emailed him early this morning and tweeted at @tmobilehelp, and nothing. It appears that they are just as random in replying to inquiries/complaints.
Sorry if I've missed a few posts, but I had to do some actual work #
Has anybody actually got a real shipping notice yet? Is anybody actually getting it tomorrow?
Has anybody actually got a real shipping notice yet? Is anybody actually getting it tomorrow?
I'm seeing many who have been charged for shipping.
Please contact T-Mobile once you receive your device, all shipping should have been waived.
Please contact T-Mobile once you receive your device, all shipping should have been waived.