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T-Mobile.com preorder thread

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Gshox said:
you requested will call for a package that hasnt even been destination scanned?

and I assume you currently have a scheduled delivery of 9/18 like me as well, correct?
Click to expand...
Yes I do.I received an email from UPS yesterday that I was getting the package today. It's been scanned for my address with tracking# but hasn't shown a pick up yet.
 
I really need a tracking #. I will be at work during delivery hours tomorrow with no one to sign for me. Prior preorder day, TMo store rep advised me to have it shipped to my house. Once I receive tracking #, call UPS & have it held at their customer center for pick up (which is less than 2 miles from my job). The frustration feels like it will never end!
 
So I got a text from T-Mobile saying we hope you are enjoying your new phone. Thanks for signing up for premium handset insurance.

LOL.... WTF


Still waiting on tracking info

Was charged in full yesterday
 
Losing all hope that I will receive it tomorrow. No email/test. Just shows order placed, Robolady says backordered. The reps say it's in the 1st batch and shipping notifications will be sent until 8pm est if I don't get one by then then I won't get it Friday.
 
I already got charged for my order but just today, I saw that the money went back to my card. I'm not sure what happened and I don't think the T-Mobile website is really getting updates.
Yesterday, I receive a text (I know, just like everybody else) that my phone is expected to be delivered between 09/22 - 09/30. But what with the charge going back straight to my bank account, should I be worried? :confused:


iPhone 6 Plus (64GB, Space Gray) from T-Mobile
Ordered 9/14/14 01:01 PM PDT, Order Placed
Additional Line
Ground Shipping (ETA 09/22-30/2014)
 
HYPOKON2000 said:
I received email from UPS yesterday that I was getting the package today. It's been scanned for my address with tracking# and all but hasn't shown a pick up yet.
Click to expand...

ok so exactly like me.

and you were able to schedule a pick up for tomorow? although the package hasnt gone out yet?

I dont think we're getting our 128gb space greys at this rate :(
 
Email mike sievert 1 hour go and just got a response from him, I asked him about my order cuz I got charged yesterday and nothing has happened since then, no texts or anything. Here's his response-

"Really sorry for our lack of communication. Art and team will look up your order right away and give you the latest status.

Thanks for writing me.

Thanks,
--Mike"


Willet you guys low what they will reply back with later.
 
xeno3d said:
So I got a text from T-Mobile saying we hope you are enjoying your new phone. Thanks for signing up for premium handset insurance.

LOL.... WTF


Still waiting on tracking info

Was charged in full yesterday
Click to expand...

Are you certain you didn't happen to receive it early, forget you opened the box and just happen to be using it as we speak haha.
 
Same story as many of you... 2 different order status pages saying 2 different things, 3 different CSR's saying 3 different things, got email/text saying will receive Friday but no status change and no credit card charge or auth.

Here's the capper - 3rd CSR I spoke with said that NO iPhones ordered after Friday were EVER shared to ship before Oct 24th. LOL!


64GB 6+ Space Gray | Jump upgrade
Ordered Sat 9/13 at 5:20am
After 16 hrs of futile attempts to order on 9/12
 
Has anyone else who ordered an Iphone 6+ 16gb grey on Friday around noon still not have their card charged? I'm on Bank of America, and I keep checking, but nothing. My parents - who did their order mere seconds before mine - had their card charged maybe an hour ago... but nothing on my end.

TMo, I don't like you.
 
kimjks2003 said:
I already got charged for my order but just today, I saw that the money went back to my card. I'm not sure what happened and I don't think the T-Mobile website is really getting updates.
Yesterday, I receive a text (I know, just like everybody else) that my phone is expected to be delivered between 09/22 - 09/30. But what with the charge going back straight to my bank account, should I be worried? :confused:


iPhone 6 Plus (64GB, Space Gray) from T-Mobile
Ordered 9/14/14 01:01 PM PDT, Order Placed
Additional Line
Ground Shipping (ETA 09/22-30/2014)
Click to expand...

Question #1: Were you charged for the full amount at the time of pre-order?
Question #2: Were you charged a second, lesser amount after that?
Question #3: Was the first charge refunded back onto the card?

Thanks.
 
How Realistic Are the Shipment Times?

Hey guys,

Preordered a 64 GB 6 Plus, and a 16GB 6 or my wife and I on this past Tuesday from T-Mobile. They gave me a estimated 1-8 weeks wait time for the Plus, and a 1-4 week wait on the regular 6. The rep I spomke with, however quated me a date of around October 24 for when I should expect our devices, though he did mention that it depends on how much stock rolls in over the next few days and that it could come sooner. My question for those with experience with preorders is just how accurate these claims tend to be? I'm coming over (again) from Android and the HTC One M7, which is on it's last leg. I was on the fence at first but I bit the bullet and went for the new iPhones.
 
darcspyd3r said:
Question #1: Were you charged for the full amount at the time of pre-order?
Question #2: Were you charged a second, lesser amount after that?
Question #3: Was the first charge refunded back onto the card?

Thanks.
Click to expand...

All I have is the full charge for my phone
 
Gshox said:
ok so exactly like me.

and you were able to schedule a pick up for tomorow? although the package hasnt gone out yet?

I dont think we're getting our 128gb space greys at this rate :(
Click to expand...

I just requested a will call. No day in particular. Soon as I see it has arrived in the hub I will go pick it up (With in their business hours of course). UPS is only 5 minutes from me.
 
utahman130 said:
All I have is the full charge for my phone
Click to expand...

Utahman, first you are legend. I imagine you'd be George Clooney in Ocean's 11 after all of us leave this thread with iPhone 6's in hand.

Second, according to what I'm thinking, it's not looking good for you? But you did get written notifications, so I'm pulling for you!
 
darcspyd3r said:
Question #1: Were you charged for the full amount at the time of pre-order?
Question #2: Were you charged a second, lesser amount after that?
Question #3: Was the first charge refunded back onto the card?

Thanks.
Click to expand...

I was charged the Down Payment + Sim Fee + Phone's Tax.
I wasn't charged a second time.
The whole charge was refunded back to the card.

I'm currently on hold calling their Sales Dept.
Weird how the automated lady says that my order is "being processed" and expected delivery is September 19. Now I don't know what to believe anymore!
 
kimjks2003 said:
I already got charged for my order but just today, I saw that the money went back to my card. I'm not sure what happened and I don't think the T-Mobile website is really getting updates.
Yesterday, I receive a text (I know, just like everybody else) that my phone is expected to be delivered between 09/22 - 09/30. But what with the charge going back straight to my bank account, should I be worried? :confused:


iPhone 6 Plus (64GB, Space Gray) from T-Mobile
Ordered 9/14/14 01:01 PM PDT, Order Placed
Additional Line
Ground Shipping (ETA 09/22-30/2014)
Click to expand...

I wouldn't be worried, they have to ship it within a day or two of the charge so you'll be charged again when it gets closer to your ship date
 
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