When I placed my order v. early yesterday, I received my EIP form within seconds - I would possibly get it signed in a T-Mobile store (if that's possible) as you have to sign it within 48 hours - or your order is cancelled
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T-Mobile.com preorder thread
- Thread starter utahman130
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When I placed my order v. early yesterday, I received my EIP form within seconds - I would possibly get it signed in a T-Mobile store (if that's possible) as you have to sign it within 48 hours - or your order is cancelled
I am curious, why not? There is no interest, so it comes out to be the same price no matter if you pay it off up front or over the course of two years. Anyway, you can always do an EIP then pay it off immediately once the EIP begins.
I hope so. I'm scheduled to call them back in about 3-4 hours to discuss further options about my EIP form. I only have about 20 left before it gets cancelled.
I actually traded it in (or am scheduled to) through T-Mobile. I had an iPhone 5, and my EIP had $130 left on it. The trade-in value through TM was $220, so it works out better for me to just trade the device in and not even use JUMP
To everyone who has ordered an iPhone 6 and has received the back-ordered message, check out this Twitter feed:
https://twitter.com/shermenti/status/510776679124709376 (scroll to the top)
Note the response from the T-Mobile rep
https://twitter.com/shermenti/status/510776679124709376 (scroll to the top)
Note the response from the T-Mobile rep
Same here, but now I'm wondering whether it'll ship the same time and method regardless of which option you chose. Like when you preorder iPhone through other carriers (Verizon and AT&T for sure, not confident about others), it doesn't even give you the option to choose a shipping speed.
Not sure how I feel about Jump! customers getting priority. I get that it's a paid service, but they're really going to screw over other customers because of their ineptness with the website? Doesn't seem right to shift the consequences of their lack of a launch day plan of attack to customers who did nothing but order a phone as soon as they could. But I guess they have to take care of the moneymakers, right?
If this is indeed the case and my order gets pushed back, best believe I'm getting a month or two of free service out of the deal. There's no reason anyone should lose priority because they don't pay $10/month for the opportunity to upgrade early.
If this is indeed the case and my order gets pushed back, best believe I'm getting a month or two of free service out of the deal. There's no reason anyone should lose priority because they don't pay $10/month for the opportunity to upgrade early.
Looks like Verizon buyers are already receiving tracking numbers. Hopefully we wouldn't be too far behind
Yeah, it's a tricky situation. Because as a JUMP! customer I feel just as slighted.
As I'm sure you did, I woke up early on 9/12. But unlike you (I assume), I tried for two hours to JUMP, beginning at 2 a.m. (Central). I wasn't successful.
I went to bed, got to work, and tried every 5 minutes to get an order in. Finally got an order in on the afternoon of 9/12.
Surely there's an approach that would rectify those they let down on JUMP! preorders without screwing over those who could get through.
You seriously suggested a "violent" boycott over a phone that you have no clue what's happening with at this point. Good luck with that, lol.
Yeah, I got the same for text message for my iPhone plus model. As far as my wife's iPhone 6 I haven't heard anything yet. My tmo account still shows both phones processing but back ordered with a delivery date of 9/20/14
Ordered both online yesterday around 4pm using JUMP!
Oh only 2 hours? I was not a jump customer and I tried to order mine for 5.3 hours... I must have broken the record for the amounts of refreshes I did that day. Not only did I get screwed on Day 1, I'm getting screwed on Day 2 by Jump Orderers JUMPing ahead of me.
And you should feel slighted! We all got played, but the Jump! customers really got a raw deal by not being able to jump online and over the phone for awhile.
But that doesn't make it cool to turn around and screw the next person who didn't do anything wrong. You man up, say we effed up and make it right with the people you screwed. But in doing so, you don't piss off the next customer. Horrible business strategy. All they're doing is delaying the inevitable--people will leave TMO because of this and they'll be dishing out credits like they never have before. They're just making sure they don't lose the people who make them $120 extra per line, per year.
I'm with you, except 6 1/2 hours. I woke up at 3am ET to try to order. Finally got an order through on the phone at 9:30am ET.
Completely with you on that. Did not sleep that night!
The worst thing is I actually have and pay for JUMP - I just did not use it
So, according to that tweet from TMo, if you ordered on the 12th, you won't get your 6+ for possibly 6 weeks? :/ That's not cool.
My family and I went into the TMo store at 9 am to place an order in stores (the representative we talked to the day before said it would be easier, and faster to just pre-order in the store... that way we could for sure get our phones on the launch date).
So here we are at 9am and the systems go down. We come back in at noon - when the systems are finally back up - and place the orders with JUMP (3 black 6+'s/ 2 16gb, 1 64 gb). They tell us for sure we will be getting them at our doorsteps on the 19th.
I got a text this morning saying our orders have been backordered with no delivery date mentioned.
What malarkey is this, man.
My family and I went into the TMo store at 9 am to place an order in stores (the representative we talked to the day before said it would be easier, and faster to just pre-order in the store... that way we could for sure get our phones on the launch date).
So here we are at 9am and the systems go down. We come back in at noon - when the systems are finally back up - and place the orders with JUMP (3 black 6+'s/ 2 16gb, 1 64 gb). They tell us for sure we will be getting them at our doorsteps on the 19th.
I got a text this morning saying our orders have been backordered with no delivery date mentioned.
What malarkey is this, man.
The thing that irritates me the most is that I am mad, and I want T-mobile to acknowledge my troubles. Instead, the representative's and social media accounts act like everything is normal and casual, and completely ignore my anger. Its hard to show anger to someone who doesn't even acknowledge that there is a big problem. I want retribution, a public apology from the CEO acknowledging that his company did mess up, and that he will do his loyal customers right by doing X (something reasonable).
The tweet had todo with orders placed today (13th). I have tweeted TMO for clarification regarding orders from the 12th.