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T-Mobile.com preorder thread
- Thread starter utahman130
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Cancelled my preorder and walked into T-Mobile at 805am and an waited behind 4 people to walk out with a iPhone 6 128gb space gray.
Anyone know the shipping weight of the wifi router? And if you have both in one package (lol doubt it) the weight of the phone and router?
This is a lazy question but how do you go about getting one of those new T-Mobile routers?
Can you do it online? Or do you have to call into Customer Support?
Can you do it online? Or do you have to call into Customer Support?
This was their first iPhone Preorder. ATT has had 6 years experience, Verizon has had 5, Sprint has had I think 3 or 4 now?
It was a big screw up for sure, but it will be better next year, I hope.
Phone is usually 1.somethinglbs when it's just one. Router I've read to be about 3.4lbs. They don't come together because the phones ship straight from Apple in reality, like from Kentucky.
Yep, in Phoenix, 128GB Gold 6, ordered 4am Pacific 9/12 over the phone. Card charged, got the 9/22-30 email and text, nothing showing in UPS anywhere.
6+ is around 1.20 pounds. Regular 6 is a little under a pound. Router is 3.40 pounds.
Thank you!
My girlfriend is still on AT&T, and we were talking about her eventually jumping onto my account, but now she's worried what they'd do with her account, and is trying to tell me to hand in my iPhone 5S and iPad Air (cellular) and jump on her AT&T account.
Yeah T-Mobile has had problems. They've said sorry 2 million times too. CEO is even responding to tweets, emails, and calling people. They started sending out texts and emails to communicate better which they've NEVER done with my pre-orders before. So they are trying. The problem is this simply cannot be "fixed" in 7 days. On top of that you have this massive impatient community calling them 5 times a day, thrashing their web systems, etc. Heck I saw earlier one person on these forums called to get status even though they knew their order was out for delivery. This doesn't help the situation.
I do feel sorry for the people that have to have this phone so bad that they are going to a different company. I would take my screwed up iPhone order any day over being with AT&T again. T-Mobile screwed up, they are trying to fix it, and they have a great track record over the last 2 years of fixing all their mistakes. If you don't think this one is going to get fixed you aren't paying attention to this company under Legere.
Unfortunately it doesn't look like I'll be getting my iPhone+ 128 GB today, despite getting the Friday txt and email. I just wanted to write a brief note in case any T-Mobile execs browse through the forum.
There were some critical mistakes made with the iPhone launch that if T-Mobile ever hopes of eclipsing AT&T and Verizon, must correct down the line.
- Provide customers with a better time frame as to when they could pre-order the phone. I saw a news post that said that T-Mobile would start offering pre-orders on their web site at 3 AM EST. I stayed up and nothing on the site for hours until the morning. All the other carriers posted the time they would be able to take pre-orders, TMO should have done the same.
- Never, ever send out a txt and an email that says in specifics.... "Great news! Your iPhone 6+ will be delivered on Friday". This kind of error should NEVER happen. Send out a "Hey, we're working on your pre-order and we will ship it as soon as possible!" Hell, even leave out the dates. There's nothing worse than being promised something and for it not to be delivered. This is not amateur hour...
- Never, ever send out a txt that says we will txt you the tracking number and then not get them. Don't send me txts that just aren't true.
- My wife's iPhone 6 will be delivered today. But the T-Mobile order status page says "Pre-Order" and "BackOrder" in Order history for her phone. The only way I knew an iPhone 6 was coming was by chasing the tracking through UPS and seeing a pending charge on Chase. There's just no excuse for systems to be lagging this behind on getting status updates.
- I registered on T-Mobile so they could let me know when I could pre-order the phone. I got this email on 9/14, two days after pre-orders began. Hmm....not timely enough...
- Jump orders jumping to the front of the line...that, to me, is just so wrong on so many levels. I understand about customer loyalty and all in my business but this message just ended up confusing new and old customers. I jumped, you jumped, what jumped, what the hell? The whole jump to the front of the line just created more anger and confusion than I think its worth. It should just be first come, first serve. That's fair.
There are other small quirks with TMO's process that could have been handled better but not worth nothing here.
Overall I switched to TMO because I like their Uncarrier philosophy but it should never be at the cost of consumer confidence in a brand. TMO has done a great job of increasing their subscribers thanks to all their amazing promotions. I love the CEO's attitude of disrupting the norm. But as consumers we also expect things to run like a great business....especially one as competitive as the cell phone business.
I remain a loyal TMO subscriber....but I believe TMO needs to invest more time and effort on infrastructure. After all, there's only so much marketing things you can do to win customers over. In the end, customers who remain loyal are the ones who see value in a brand and service over time.
Those are my 2.5 cents. 😀
Tuncer
There were some critical mistakes made with the iPhone launch that if T-Mobile ever hopes of eclipsing AT&T and Verizon, must correct down the line.
- Provide customers with a better time frame as to when they could pre-order the phone. I saw a news post that said that T-Mobile would start offering pre-orders on their web site at 3 AM EST. I stayed up and nothing on the site for hours until the morning. All the other carriers posted the time they would be able to take pre-orders, TMO should have done the same.
- Never, ever send out a txt and an email that says in specifics.... "Great news! Your iPhone 6+ will be delivered on Friday". This kind of error should NEVER happen. Send out a "Hey, we're working on your pre-order and we will ship it as soon as possible!" Hell, even leave out the dates. There's nothing worse than being promised something and for it not to be delivered. This is not amateur hour...
- Never, ever send out a txt that says we will txt you the tracking number and then not get them. Don't send me txts that just aren't true.
- My wife's iPhone 6 will be delivered today. But the T-Mobile order status page says "Pre-Order" and "BackOrder" in Order history for her phone. The only way I knew an iPhone 6 was coming was by chasing the tracking through UPS and seeing a pending charge on Chase. There's just no excuse for systems to be lagging this behind on getting status updates.
- I registered on T-Mobile so they could let me know when I could pre-order the phone. I got this email on 9/14, two days after pre-orders began. Hmm....not timely enough...
- Jump orders jumping to the front of the line...that, to me, is just so wrong on so many levels. I understand about customer loyalty and all in my business but this message just ended up confusing new and old customers. I jumped, you jumped, what jumped, what the hell? The whole jump to the front of the line just created more anger and confusion than I think its worth. It should just be first come, first serve. That's fair.
There are other small quirks with TMO's process that could have been handled better but not worth nothing here.
Overall I switched to TMO because I like their Uncarrier philosophy but it should never be at the cost of consumer confidence in a brand. TMO has done a great job of increasing their subscribers thanks to all their amazing promotions. I love the CEO's attitude of disrupting the norm. But as consumers we also expect things to run like a great business....especially one as competitive as the cell phone business.
I remain a loyal TMO subscriber....but I believe TMO needs to invest more time and effort on infrastructure. After all, there's only so much marketing things you can do to win customers over. In the end, customers who remain loyal are the ones who see value in a brand and service over time.
Those are my 2.5 cents. 😀
Tuncer
hypno, I agree totally. I don't want to be the douche who is impatient, but what it has become for me is concern about what could possibly happen with my regular account.
Like you, I left AT&T for a reason (screwy issues with my account -- I supposedly had unlimited mobile-to-mobile calling, but I was given a massive bill earlier this year for mobile-to-mobile calls to my girlfriend, who has a separate AT&T account. They fixed it for me, but I bailed because of similar AT&T problems).
Like you, I left AT&T for a reason (screwy issues with my account -- I supposedly had unlimited mobile-to-mobile calling, but I was given a massive bill earlier this year for mobile-to-mobile calls to my girlfriend, who has a separate AT&T account. They fixed it for me, but I bailed because of similar AT&T problems).
Iphone 6+ 128gb space Grey, ordered 11am launch day. Next day shipping. Got all texts/emails it should be coming today. However. No charge. No UPS tracking. No nothing. And Robo lady is saying processed but no info available. I'm In AZ. Anyone else experiencing the same thing?
Pre-ordered Gold iPhone 6 128GB at 6:35AM PDT on 9/12/14. New customer signed EIP at 6:43am PDT on 9/12/14.
Was charged initial payment, taxes, shipping on 9/15/14. A random charge for almost the same amount was posted on 9/17/14. I received an email from T-Mobile saying my phone would be coming between 9/22 - 9/30. When I call RoboLady she said it would be delivered 9/19/14.
This morning the initial pending charge from 9/15/14 was gone (but the 9/17 one remains).
I had received no other emails from T-Mobile other than the one stating 9/22-9/30. I could not use the UPS reference trick (I think because I had it shipped to my place of business and so that was not the address on my profile).
However, even after not receiving that information I got the phone this morning at 9:25am CDT. So those of you who did not receive much information, you may still get it today.
Was charged initial payment, taxes, shipping on 9/15/14. A random charge for almost the same amount was posted on 9/17/14. I received an email from T-Mobile saying my phone would be coming between 9/22 - 9/30. When I call RoboLady she said it would be delivered 9/19/14.
This morning the initial pending charge from 9/15/14 was gone (but the 9/17 one remains).
I had received no other emails from T-Mobile other than the one stating 9/22-9/30. I could not use the UPS reference trick (I think because I had it shipped to my place of business and so that was not the address on my profile).
However, even after not receiving that information I got the phone this morning at 9:25am CDT. So those of you who did not receive much information, you may still get it today.
Received the 9/22-9/30 email couple of days ago. Woke up, saw shipping email from T-Mobile. I searched UPS by phone number and looks like my Gold 6+ 64GB will be arriving today.
New customer , Non-Jump!
Ordered 9/12 at 5AM PDT
Sacramento, CA
New customer , Non-Jump!
Ordered 9/12 at 5AM PDT
Sacramento, CA
I want the phone just as much as the next person and my order is now going to be late (feel bad for those who were cancelled), but when I turn the phone on it is still just IOS and besides landscape mode it still doesn't do anything truly new, so a month or 2 from now I will be thinking about what I want to get with my next jump. Of course this might be my way of convincing myself I can get through this order delay.
This has happened to orders of mine, It should show back up once it's actually been delivered to you.
absolutely agree
how is it that people who get the 9/22 text have tracking numbers and I don't when I got the 9/19(not that I just have to have my phone today) but the fact that I don't know when the heck its coming or if its coming it just awful! do I have someone stay home for nothing? thanks Tmobile
Not real happy with T-Mobile. I was considering switching from Verizon. Order placed over the phone around 8 am EST on 9/12 for two iPhone 6 plus 64 gb (one gold, one grey). EIP failed so I went into the store that morning and placed the order again there. Pending charges immediately to my credit card the next day. Never was charged. Got a call this morning from T-Mobile saying earliest shipping will be 10/10. T-Mobile tries to lure new customers with their cost savings, yet can't get simple things such as an ordering system in place. At this point I'm trying to decide whether to keep this or just stay with verizon as they told me i could get them on 10/24.