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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
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Everyone is entitled to their own opinions, wants and needs etc...List goes on and on... God bless America!
From what I can tell, it sounds like they're starting to get their responses more in-line with each other so that people aren't getting different info from different people. Good in theory but the answer they've chosen now is the open-ended, sometime in 6 weeks answer or something close to it.
My rep that I talked to this morning had been OOO until today and said that she was given a new response to use when people were calling about the iPhone. So my guess is that went out company wide and are sticking to it.
Monday comes.... No device....
T-Mobile - Ummm... Looking at your account now.... Definitely coming for you on Tuesday. Expect it on Tuesday.
I picked up my plus yesterday morning and I Have been playing around with it for a day and I absolutely LOVE it!
The screen is gorgeous, and it is so sweet to actually be able to see a lot of things clearly now. Yes it's true, one handed use is out the window, but I find myself adapting already. This thing rocks.
Just got off the phone with tmobile.. I was ready to argue but the reps were too nice so I just couldn't do it.. But I did express my feelings towards this whole pre-order fiasco and how us jump customers were supposed to be prioritized and how that was a joke..
One rep said it's in backorder and might not get the phone until 6 weeks from now.. The other said it should be out of backorder status within the next 10 days.. I think both answers are complete BS..
I think after 10 years of service I deserve a little better..
One rep said it's in backorder and might not get the phone until 6 weeks from now.. The other said it should be out of backorder status within the next 10 days.. I think both answers are complete BS..
I think after 10 years of service I deserve a little better..
Same here. That's all I want so I can stop worrying about it. It's unfinished business as far as I'm concerned. The fact I can probably go out to stores today and grab an iPhone (probably from a T-Mobile store) is what's bothering me too
Hehe... ya, been on the phone with them, now when I call I'm transferred straight to the office of the CEO. even their responses make me laugh.
Had some things provided that was meant to pacify my, but seeing that everyone else has their crap. *Well people that placed orders completely after me* have their crap....
I'm so not pacified with what was offered now.
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Did you actually receive anything.
I'm still here, nothing, nada, zilch. not a peep from t-mobile or UPS
I am scheduled for delivery today, order shows in PHX and in transit. Don't know if they are distributing to all the PHX hubs then delivering or delivering all from the main hub, so keeping an eye on things. Saw earlier someone east coast did get their Saturday delivery.
Reassuring
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Dang, i show absolutely nothing. What device did you order again, and when?
Pretty much exactly what I was told. Yea, they're going with the 6 weeks answer now. I'd be shocked if anyone heard anything different.
Same here. That's all I want so I can stop worrying about it. It's unfinished business as far as I'm concerned. The fact I can probably go out to stores today and grab an iPhone (probably from a T-Mobile store) is what's bothering me too
Go get one in store and whenever your package arrives just reject the package and you're good to go
I ordered the 6+ 16Gb Silver JUMP upgrade, and did an instore order 9/13 cause I could't do my JUMP online.
I'm at work for OT and the wife just informed me that she received the package. I'm going to lunch early.
Atlanta, Silver 6 Plus 64GB
Wish you luck for all of you. I know what to expect as far as preorder goes next time, but seeing other preorder threads, I will not be leaving T-Mobile.
Atlanta, Silver 6 Plus 64GB
Wish you luck for all of you. I know what to expect as far as preorder goes next time, but seeing other preorder threads, I will not be leaving T-Mobile.
Also got a text from T-Mo this morning 7am with my tracking info, last time I got a text from them was Thursday, the we are shipping overnight to get it to you text.
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I have friends on AT&T and Verizon, their preorder hasn't been perfect, but not as rough as T-Mobiles, though this was their first big Apple preorder...still you would think they would have learned something from the others bad preorder messes.... Well lets hope they get some new software and network infrastructure engineers to get things ready for the next one.
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I'm at work for OT and the wife just informed me that she received the package. I'm going to lunch early.
Atlanta, Silver 6 Plus 64GB
Wish you luck for all of you. I know what to expect as far as preorder goes next time, but seeing other preorder threads, I will not be leaving T-Mobile.
I have friends on AT&T and Verizon, their preorder hasn't been perfect, but not as rough as T-Mobiles, though this was their first big Apple preorder...still you would think they would have learned something from the others bad preorder messes.... Well lets hope they get some new software and network infrastructure engineers to get things ready for the next one.
Just judging by stock at the Apple Store yesterday, it's pretty clear that A) there were very few iPhone 6+ available for launch day. Only a handful compared to the stock of regular 6. B) sprint and t-mobile barely got any at all-- they were completely gone when I stopped by in the morning yesterday. The bulk were AT&T and Verizon. Even the regular 6, which there were still tons of for AT&T/ Verizon, had only a few left for T-Mobile / Sprint. (This is exactly how things went with the gold 5s last year, too. A pittance of their first supply was T-Mobile. Most of it AT&T / Verizon I was the first T-Mobile customer in line and they did not have a single good 5s. Talk about disappointment).I LOL'd
You: Information other than the unknown would be awesome at this point.
OscarV: Thank you for patiently waiting, Shawn. Upon seeing your order, it is still in BAckordered status. As you placed the order for the iPhone 6+ last 09/12/2014, it is still on the queue for processing and currently on backorder. Once we receive the device stock, we will have the device immediately sent out.
OscarV: We know how important for you to receive the device that you ordered, we truly apologize however we received an extremely high demand of the said device and our stock got easily run out, as of this moment, we are waiting for the new batch of iPhone from the manufacturer and we will make sure that once we have it received, we will have it sent to you immediately.
You: OMG BAHAHAHAHA... You and T-Mobile #Fail make me laugh.. Thanks OscarV
While not terribly clear in what your rep said, that's about all there is to it-- there's limited supply and a lot of demand for the 6+, and all T-Mobile can do is wait until they get more from the manufacturer.
The only people that can estimate that timeframe are Apple, and I don't know what info they give T-Mobile.
At the end of the day, it's like this: for the time being, while T-Mobile is #4, they apparently get the least amount of consideration from Apple in terms of device allocation. Maybe it's proportional to their size / need-- I don't know, I can't guess at that. But it sure feels like T-Mobile is bottom priority for Apple.
The amusing thing is that, when I was in line for the 5s, and people were finding out they might not be able to get what they wanted (32gb silver was hot too), they were getting impulsively angry and threatening to switch to Android. Attitude is awfully familiar...
Anyways. I know T-Mobile has not handled this as well as they could have in terms of ordering experience (JUMP customers not being able to order the 6 initially is downright embarassing, etc) managing expectations and communication (clearly reps up to execs had misinformation), but part of this is probably out of their control in terms of what and how much stock Apple gives them and where they fall on the priority list.
I'll tell you what, though. My experience, granted, has been better than those who had orders cancelled, couldn't order at all, or who could order but never had an estimated delivery date. My estimated delivery date was the 29th, so I'm pleasantly surprised that it's coming earlier. But had those things still been smooth for everyone , people would still be upset about their estimated delivery dates, because like other carriers, they're going to be conservative since manufacturing is outside their control. (Same thing happens on AT&T-- a customer will be told "weeks" and then orders will ship in less time-- maybe even days.)
So yeah. T-Mobile needs to own their crap. But much of the waiting and unknown is sheer demand vs limited supply.
Agreed
If this was the first time t-mobile bungled a launch, I'd be perfectly fine. This is actually the third launch where this has occurred. And it wasn't an apple specific launch surprisingly!
One was for the dell venue pro, the last one was the galaxy s4, and now it's the iPhone 6 plus.
Exact same situation.
At what point (in the span of four years and multiple launch blunders) will tmobile get their act together?