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T-Mobile.com preorder thread

formerpc said:
Mine is in Ontario (California) right now! Gonna get it today.... whoopie!! :D :D
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Wish you luck! Mine arrived in Portland yesterday evening, but still scheduled for Monday delivery. I'm not overly upset because I ordered with standard shipping so I figure Monday is still a couple days before I had really planned.
 
Finally caved and cancelled my order this morning. You can cancel as long as it hasn't shipped.
iPhone 6+ 128gb Space grey
Jump order on Sept. 12, 10:30AM Est.
Delivery expected date: 9/19/2014
Order Status: Backordered (Soon to be cancelled)

Going to use my jump on a $78 phone and pay that off completely and get a device from Apple.
 
Ugh. Still nothing on my end. I pre ordered the iPhone 6+ 16gb space grey on 9/12 at 4pm using JUMP! The only recent info I got was this text last night

2a9d67b79054bbab5c362f51297c6fa5.jpg
 
My first post here. I've been following since the 12th.

Ordered 9/12 3:40pm PT, by phone, 6 plus 64gb silver.
EIP, no jump, 22-30 text, CC auth. yesterday, but not charged.
Other than that, nothing.

I'm glad folks are getting their phones, but I'm getting an extra amusing kick from those angry posters that ordered during the week.

I ordered later in the day after reading rumors that Apple was already saying 1-4 weeks for the plus. I was surprised to hear my phone would be here in 7-10 days, but I didn't hold my breath.

I have a 3 1/2 yr. old LG G2X that I can't use for much besides phone calls. I carry my iPad everywhere (I have a lot of very large handbags.) As far as the size of the 6plus, it will be kind of like downsizing for me.

Anyway, I was going to upgrade to a 5S last year, but the hints started about the larger iPhone, so I decided to wait. When I ordered, I really didn't care if it arrived Friday (yesterday) or in 2 weeks, I've waited this long. But, now I'm just annoyed that others ordering the same phone at later dates have them in hand, and so many of us aren't hearing anything but "6 weeks."

Well, that's my story. I can just imagine how many are in the same situation that don't follow on here, or follow but don't post.

Just wanted to say thanks for all the good info here. I'm loving UPS MyChoice, just wish it said something besides Amazon.
 
Vanilla Ice said:
Ugh. Still nothing on my end. I pre ordered the iPhone 6+ 16gb space grey on 9/12 at 4pm using JUMP! The only recent info I got was this text last night

Image
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at least you got that. I didn't get anything but the 22-30 which is a bunch of crock. No prioritization yet the card was charged. Which usually means the device has shipped when it hasn't.

I'm not taking it out on the posters here, because we're all in the same boat. But now I'm getting exhausted of TMOBILE.

The credits on the account is not going to assuage the general user experience from this entire debacle.

And no I didn't beg for an adjustment on my account. I was offered it after being a customer for 12 years with TMOBILE. So ...

yeah there's that
 
I know tmobile messed it up right from the get go! But at the end of the day Tmobile isn't producing the phone. So they're on Apples time table and not only that but tmobile is also competing for stock with other carriers who are larger. I blame apple to a certain extent for not having a surplus of 6+. I keep hearing that they thought it wouldn't be popular! That's BS cuz apple users have been screaming for a bigger screen for a while. So when you combine all these things together you have a recipe for disaster as we are all living now.
 
While I called about my phone I decided to order a router too and after being bounced around a couple more times for that I asked the last rep about my phone order again. She said unless I see a charge it hasn't shipped and no, phones will not be overnighted unless I paid for it and there's no way to change that. SO, she expects that I should see a charge on Monday or Tuesday based on when I ordered and it will be coming UPS ground once it ships. Oh and all the messages I got about it arriving Friday were a mistake. I ordered a 6+ 16gb SG on 9/13 from a store non-jump.
 
utahman130 said:
So it should have departure scan sometime tonight, then arrival scan in SLC, then out for delivery, right
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Status update, Utah people? My last activity update seems odd… usually it goes from "arrival" to "out for delivery"-- not "departed" Salt Lake City.
 

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Disciple2123 said:
I know tmobile messed it up right from the get go! But at the end of the day Tmobile isn't producing the phone. So they're on Apples time table and not only that but tmobile is also competing for stock with other carriers who are larger. I blame apple to a certain extent for not having a surplus of 6+. I keep hearing that they thought it wouldn't be popular! That's BS cuz apple users have been screaming for a bigger screen for a while. So when you combine all these things together you have a recipe for disaster as we are all living now.
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This isn't Apple's fault. The accurate and timely relay of information to the customer is the job of the service provider, not the manufacturer of the phone.

We all know how Apple works with launch devices. There are ALWAYS shortages, so delays are expected. But it is up to the carrier to relay that to the customer. If T-Mobile told me today that I won't get my iPhone until November, would I be pissed? Yes, but at least I would know when to expect the device that I've paid for.

I can only speak for myself, but my guess is that most people aren't upset by the delay. They're pissed because T-Mobile has done a piss poor job of keeping the customer informed. I mean, they assured me repeatedly via email/text and phone conversations that I would have my phone yesterday. I have no phone and no information on when I should expect it. That isn't Apple's fault.
 
So last night I noticed a new shipping label created for my order (old one was the one that said est delivery Monday, but the status was only "label created".) Late last night it showed that the package (under the new label) actually flew out from Louisville KY! Arrived locally this morning and should be delivered by noon today. I'm an existing customer, non-JUMP, 128 gb 6+ in space grey. Ordered on the phone at 5:06 am 9/12. Hope it's turning out ok for everyone here, the worst part of this whole fiasco really was just being left in the dark.
 
domineus said:
at least you got that. I didn't get anything but the 22-30 which is a bunch of crock. No prioritization yet the card was charged. Which usually means the device has shipped when it hasn't.



I'm not taking it out on the posters here, because we're all in the same boat. But now I'm getting exhausted of TMOBILE.



The credits on the account is not going to assuage the general user experience from this entire debacle.



And no I didn't beg for an adjustment on my account. I was offered it after being a customer for 12 years with TMOBILE. So ...



yeah there's that
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Did you get this email last Wednesday also?

9386f3ae21c737407a6c5fabddd7b48c.jpg


I still yet to be charged. I'm thinking in on the 6 weeks list.
 
6+ 128GB Spoace Gray received

up at 3am on 9/12. Online trying (two computers, one iPad, six browsers) until 7am ET when an order completed.

No JUMP! but existing customer

No shipping option seen during checkout, says UPS ground.
account says 9/26 delivery

9/13 get "you can now preorder" email.

9/17 early get "backordered" email, account says backordered, no date
9/17 late get "you'll get a phone on Friday" text

9/18 nothin on account, UPS shows label printed, @tmobilehelp says "Friday for sure"
email from Tmobile saying 9/26 delivery

9/19 UPS shows Sat delivery but nothing else (only label printed), four CS reps called through out the day say "today" "Monday" "9/26" "9/30" and "in six weeks"
@tmobilehelp says "DM" but never replies to DM

9/20 1:30AM ET UPS shows orgin and 9/20 delivery
9 AM several Tmobile emails

10:30 AM UPS delivers. Nothing in package about Tmobile, just the phone. Need to google to figure out how to change over.
 
Sparkeze said:
While I called about my phone I decided to order a router too and after being bounced around a couple more times for that I asked the last rep about my phone order again. She said unless I see a charge it hasn't shipped and no, phones will not be overnighted unless I paid for it and there's no way to change that. SO, she expects that I should see a charge on Monday or Tuesday based on when I ordered and it will be coming UPS ground once it ships. Oh and all the messages I got about it arriving Friday were a mistake. I ordered a 6+ 16gb SG on 9/13 from a store non-jump.
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Her stating no overnight unless u paid is untrue, tmobile is upgrading everyones shipping o overnight for the orders on the 12 for all of the hassiles everone is having, most likely everyones order over the weekend will have been upgraded
 
trife said:
This isn't Apple's fault. The accurate and timely relay of information to the customer is the job of the service provider, not the manufacturer of the phone.

We all know how Apple works with launch devices. There are ALWAYS shortages, so delays are expected. But it is up to the carrier to relay that to the customer. If T-Mobile told me today that I won't get my iPhone until November, would I be pissed? Yes, but at least I would know when to expect the device that I've paid for.

I can only speak for myself, but my guess is that most people aren't upset by the delay. They're pissed because T-Mobile has done a piss poor job of keeping the customer informed. I mean, they assured me repeatedly via email/text and phone conversations that I would have my phone yesterday. I have no phone and no information on when I should expect it. That isn't Apple's fault.
Click to expand...

I was told I'd have it by tmrw too. I don't have it... They did give out information. They keep telling people 6 weeks. Lol and people are angry even after receiving that info. So to many people who ordered early on launch it is about the wait. I ordered at 4:50am on launch day and I got nothin. I can't complain to tmobile if they only received 150 (hypothetical number) iphone 6+ 16gb space gray. That's soley on the manufacturer. Idk either way trife. We are still here waiting which sucks lol
 
rumz said:
Status update, Utah people? My last activity update seems odd… usually it goes from "arrival" to "out for delivery"-- not "departed" Salt Lake City.
Click to expand...

Have the same thing happening in Phoenix. UPS does state that an item can be delivered while in In Transit, so it might be that with these nonstandard Saturday deliveries they might not make it to Out for Delivery.
 
destroyed22 said:
Her stating no overnight unless u paid is untrue, tmobile is upgrading everyones shipping o overnight for the orders on the 12 for all of the hassiles everone is having, most likely everyones order over the weekend will have been upgraded
Click to expand...
I mentioned that to her and she said there's no way to change it once the order has been processed. No one knows anything it seems, but what I do know is that I won't be getting my phone today and probably not Monday or Tuesday either. I just wish they had not repeatedly sent me messages that it was arriving on Friday, so sick of being stressed out about a phone.
 
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