All this time, I've been thinking JUMP customers were customers (current and new) who bought the iPhone 6 and added or already had the $10 JUMP plan, but are they referring only to existing customers (not new customers) who've had JUMP on their account? Meaning, a new customer like myself who bought the iPhone 6 and added JUMP am not getting priority over regular customers? lol, I'm so confused...
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T-Mobile.com preorder thread
- Thread starter utahman130
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The whole "Jump Prioritization" thing should have been for people who successfully ordered on Friday... I was up at 12am through the morning trying to get my JUMP! order working and it didn't. Finally, after much difficulty, I managed to order a couple on Friday (one in the morning, one in the afternoon). So essentially I was up at the same time, trying just as much as the next guy (who might not have JUMP!) to get my order through but it just wasn't sticking.
So yes, I think it's fair that people who ordered on Friday get some benefit or equality as if they had ordered as soon as the online store opened like everyone else
I do not like the fact that everyone over the weekend can place an order and be put first in line. It's rewarding laziness and destroying the idea of first come, first serve. As a Jump customer, I want my order just as much as a non-Jump customer and I don't think one should be put over the other.
TL;DR Only the Jump cusomters who ordered over Friday should have been given priority if the phones really are in low stock because the chances are a lot of Jump customers then were trying hard in the morning to get their order through.
So yes, I think it's fair that people who ordered on Friday get some benefit or equality as if they had ordered as soon as the online store opened like everyone else
I do not like the fact that everyone over the weekend can place an order and be put first in line. It's rewarding laziness and destroying the idea of first come, first serve. As a Jump customer, I want my order just as much as a non-Jump customer and I don't think one should be put over the other.
TL;DR Only the Jump cusomters who ordered over Friday should have been given priority if the phones really are in low stock because the chances are a lot of Jump customers then were trying hard in the morning to get their order through.
Hmm, I was hoping for someone who didn't even have jump on their account. When companies flag things like this, it may just be based on your account having a jump plan, and you doing an upgrade. This makes it easier to catch all orders rather than looking at the invoice data.
I am a JUMP customer and completely agree. I do not understand why they want to add insult to injury by advertising on their homepage that you can just order anytime this weekend and jump to the front of the line. Seems like a PR suicide attempt.
Just speculating here, but this tweet from a T-Mobile exec has me thinking.
Do they have a way to see whether customers (myself included) tried but failed to JUMP right after preorders went live early Friday morning?
Like, can they see that I had ~1,000 failed attempts at ordering?
If so, it seems that they could do smart prioritization rather than giving all Jump people a pass to the front of the line.
Do they have a way to see whether customers (myself included) tried but failed to JUMP right after preorders went live early Friday morning?
Like, can they see that I had ~1,000 failed attempts at ordering?
If so, it seems that they could do smart prioritization rather than giving all Jump people a pass to the front of the line.
I agree . They should have just done it for Friday Jump orders . Since they included Saturday & Sunday . That can make all the other customers feel like chopped liver. When i purchased my two devices on Friday morning @ 6:30 am I ended up adding the Jump to my order but idk if that will benefit me .
Yeah I tried to ask the rep about how they flagged JUMP customers and he said he didn't know if it was by order or account. Being a programmer myself who works with an order system it really could have been either way, just depends on if they mark a deal as being a JUMP or if its only the customer account that lets them know if it was a JUMP vs traditional upgrade.
I am a Jump Customer who paid full price to avoid the issues. Now I am at the back of the line. Very Frustrating. I tweeted this guy. I'll have to see what he says.
JUMP! were at a disadvantage. Still, why not wait to see if you're getting your phone at launch before threatening to cancel? Even though JUMP! are getting priority doesn't mean that you won't get yours.
You can probably tell, but I'm also a software engineer also working in large ordering system. I'm mostly watching this unfold for research on the impact of these kinds of marketing decisions. Preeeeety sure an engineer did not suggest this.
I tried all early morning on the 12th and all through the day always getting stuck at checkout.Frustrated I gave up thinking I was going to just walk across the street on launch day to the At&t store outside my house. I had it all planned out. Then on 9/13 at 1am I decided to log into T-Mobile and see how much I had left to pay on my current phone. I then saw the jump priority add. I didn't think it would work but I figured I could at least get a phone a week or 2 later so I decided to try. I then got an email that my order was being processed with an expected delivery of 9/20. Then I got a text today confirming the 9/20 delivery. This iPhone launch has been messy across the board. I wish everyone else luck. Hope everyone can get a phone soon. Glad it worked out for me.
I did a Jump! upgrade in the store earlier today and the order status is showing a 9/15 estimated delivery date. I know it's not gonna happen, but man that would be sweet! On the other hand, T-Mobile is one of the most screwed up companies I've ever dealt with, so who knows. 
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Do a Jump upgrade and then return the first order. That's what I'm doing.
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Do a Jump upgrade and then return the first order. That's what I'm doing.
Ive been trying to pre-order an iPhone 6 on T-Mobiles website, but I keep getting the error message every time I try to complete the order: Oops-Were sorry, but we are currently unable to process your order online. Please visit one of our retail stores to complete your order.
Anyone else getting this error message or know why I might be getting it?
Anyone else getting this error message or know why I might be getting it?
At least you're being more rational than the others who are canceling their orders. Seriously, wait for tracking info until Thursday at the very least to see if you'll get it Friday, or a within a week. It's not like you canceling now will give you options elsewhere, you'll still have to wait in a line on Friday at an Apple or carrier store to get the iPhone 6.
Ive been trying to pre-order an iPhone 6 on T-Mobiles website, but I keep getting the error message every time I try to complete the order: Oops-Were sorry, but we are currently unable to process your order online. Please visit one of our retail stores to complete your order.
Anyone else getting this error message or know why I might be getting it?
I got that same message. Try selecting the iPhone 6 add and on the top there be a special banner for jump users to literally jump ahead of everyone else. That should work it did for me
It's very likely they have at lest rough numbers on this. The number, more likely, won't be how many times you personally failed, but how many times orders failed in general. Even marketing tracks this kind of information to know when a user gives up during the order process.
Where did you see that any Jump! customer got a tracking number? I'm not aware of any T-Mobile customer with a tracking# yet.
