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T-Mobile.com preorder thread

Stayed up all night on preorder day until 4:30am pt, called the 611, asked them to upgrade me to the 64gb ip6 plus, lady on phone told me she processed my order and that I was going to receive an email soon. Waited all day for it then I called back only to be told that the call I had made earlier was for questions about the iphone!!!!!! Wtf !!!!! They really think that someone would call that early just to asks few questions!!!!! Now my order is on back order for 1-6 weeks :(
 
I still can't see my order online on the order status page.

Systems are currently unavailable
 
missmituna said:
I actually called T-Mobile and asked if becoming a JUMP! customer would bump ne up in line despite having ordered at about 8am CST. The rep said yes, so I got JUMP! without modifying my order and I'm hoping that I get it on launch day. Fortunately I was planning to get JUMP! anyway since the handset protection is included, which I believe is normally $8.

I'm pretty sure the "Backordered" notice on all our phones is more or less a glitch, and I'm thinking it might be fixed after this Sunday when they finish prioritizing JUMP! customers.

I had a friend who ordered a 5S last year, and it said backordered, but he received it right on time.

Sure, it's annoying that the system is saying that, but I think it might be inaccurate.

----------



In all honesty, I know T-Mobile has botched this quite a bit, but shouldn't you be looking at the overall service of the carrier and how it meets your needs over the quality of service on a one time event that is so overbearing on servers that almost nobody was able to handle it very well?

If its so severely critical that you receive the phone on time (which I'm not sure why it is when you could get literally any other phone immediately if you /really/ needed one), then why wouldn't you have tried to use Apple's website? If it wasn't urgent enough to deal with Apple who guarantees dates, then I'm not sure what the big deal is considering how popular this phone is.

We all want our phones but I think a lot of people need to step back. They are phones, not lifesaving transplants that we need immediately.
Click to expand...

I actually tried Apple and the site was down. T-Mobile gave estimated delivery date at checkout of 9/19, so I considered the case closed. They now changed their mind and decided to put other orders ahead of mine. If they told me this at checkout I could have stayed with AT&T and get the phone. Now I no longer have that option... I personally feel this is a bad business practice and will alienate a lot of potential new customers.

I hope JUMP customers are plentiful, loyal and love T-mobile as much as T-mobile loves them. God knows they aren't getting much love from everyone else right now...
 
seh80 said:
I've been at this, with a couple hours of sleep for just under 12 hours now, on the Tmobile site. I still can't get the damn thing. Says I can jump, I get to checkout most of the time, but it never, ever goes through. Error of one kind or another. I don't know what to do. I'm so annoyed I'm thinking of just taking it as a sign and forgetting it.
Click to expand...

Go to the store. I had the same problem. Their systems are separate and are working.
 
Anyone else getting a message like this-
"Free T-Mobile Msg: Thanks for your device upgrade! Find more details on your device at my.T-Mobile.com. If order not authorized, call 611 from a T-Mobile phone."

If they say if order was my authorized do they mean authorized payment like $1 or full payment on card? Or just if it was someone random that ordered on my account without me knowing?


Because my card has not been charged anything yet, not even a $1 authorization.
 
Kingmoe738 said:
Anyone else getting a message like this-
"Free T-Mobile Msg: Thanks for your device upgrade! Find more details on your device at my.T-Mobile.com. If order not authorized, call 611 from a T-Mobile phone."

If they say if order was my authorized do they mean authorized payment like $1 or full payment on card? Or just if it was someone random that ordered on my account without me knowing?


Because my card has not been charged anything yet, not even a $1 authorization.
Click to expand...

When did you get this msg? Online order, phone order? Jump? What time did you order?
 
Docfitz01 said:
Just called T-Mobile and you sir got spun like a top. Jump! only applies if you already had Jump! on the account. You can't just at it and gain the priority, also Jump! requires that you trade in your prior phone.
Click to expand...

Yeah, I ordered it as a service, not actually using it as a trade in function.

I did state that I was planning on getting it anyway, and I'm hoping that since I did order rather early, I will still get it on time.

Their reps need to be better informed, however.

Also, I have never heard the phrase "spun like a top". I' guessing it means something like, "You've been had"?
 
zone23 said:
That kind of thing I can totally relate to but some of these post are just ridiculous. I think most would agree.
Click to expand...

Many of us have had a very frustrating experience and are understandably annoyed and irritated and may vent a bit. By any measure this pre-order by T-Mobile has been an unmitigated disaster. You're resorting to name calling and insults is uncalled for.

And while we're on the subject, it's getting really tiresome to see the all of these posts from people saying "it's only a phone" "get a life" "chillax" "don't have a heart attack over this" etc... People are understandably frustrated and are venting a bit and commiserating with each other, nobody is threatening to jump off a bridge or go get an AK47 and go on a rampage, they are just venting a bit. We don't need to be told that we are acting like "babies" or that weaver overreacting. Thank you.
 
Ordered over the phone at 6:15 am PST on friday morning no JUMP. Status shows "Pending Shipping" and "Backordered" with no estimated delivery date.

Just now called for the hell of it and only waited for 3 minutes... asked the guy if i added jump to the line if it would put in priority for shipping and the guy acted like this JUMP priority thing was the first time he has heard of that. I said... uh its right on a huge banner on the top of your website and your ceo has even verified this apparently.

Still completely unaware of this apparently... anyways he tells me every order that came in right away was backordered... duh cause thats normal procedure which everyone else has covered here. But still said adding JUMP to the order wouldn't help at all. Was very clear that orders would be fulfilled on a first come first serve basis.

Have no faith in anything the guy was saying and am even more frustrated at this point. It seems they are throwing anyone on the CS lines now since there is only a 5 minute wait and the fact that this guy is so oblivious to whats going on.
 
VDubb said:
Problem with camping out at T-Mobile is that if you want a device greater that 16GB, you're almost guaranteed to get screwed.
Click to expand...

I can't argue with that.

----------
Oldmanalan said:
Ordered over the phone at 6:15 am PST on friday morning no JUMP. Status shows "Pending Shipping" and "Backordered" with no estimated delivery date.

Just now called for the hell of it and only waited for 3 minutes... asked the guy if i added jump to the line if it would put in priority for shipping and the guy acted like this JUMP priority thing was the first time he has heard of that. I said... uh its right on a huge banner on the top of your website and your ceo has even verified this apparently.

Still completely unaware of this apparently... anyways he tells me every order that came in right away was backordered... duh cause thats normal procedure which everyone else has covered here. But still said adding JUMP to the order wouldn't help at all. Was very clear that orders would be fulfilled on a first come first serve basis.

Have no faith in anything the guy was saying and am even more frustrated at this point. It seems they are throwing anyone on the CS lines now since there is only a 5 minute wait and the fact that this guy is so oblivious to whats going on.
Click to expand...

Welcome to T-Mobile. This is really typical. Every CS person you talk to will tell you something different. Their computer systems don't seem to talk to each other. Most of them seem to have no clue as to what's going on.
 
Unlocked confusion

Hi folks,

I am planning to order a T-mobile iPhone 6.
Appreciate if someone can help answer these questions:

1) Will it come unlocked out of the box ?
2) If not, Do I need to activate it with a T-mobile SIM ?
3) If yes, will it still have to be activated for first time with T-mobile ?

Thank you,
Dmitry V
 
I'm brand new to the forums. A long time Verizon Android user ready to give Tmobile and Apple a shot since I have a 4s for work and recently purchased an Ipad Air which I love.

I pre ordered at 4:48am on the 12th and since I'm a new customer I don't have a shipping date only showing as order placed. I think people have a right to be ticked off about the way this is handled. We are on a tech enthusiast site and people are paying a lot of money for both these phones and for the service to use them. I've seen people get completely bent out of shape over sporting events and story line changes on tv shows so for people to be upset about the way Tmobile has handled this pre order event isn't out of the ordinary. That being said I'm waiting until tomorrow before I get upset and see how things shake out. At this point it's clear they have no idea what's going on. Definitely not a good first impression.

I also have a question for those who are also switching from other carriers. Why did you already port your number over? You have 14 days after your device is activated to do that. I still have my Note 3 and verizon plan and will terminate once I get the new 6+ and give T mo a test run in my area to see how the service compares. At worst I'll pay a $35 restocking fee if I hate the service.
 
Was wondering how big is your status numbers-

Mines- *********

When I put it on the site I get-

We are sorry, our systems are not currently available. Please, wait a few minutes and try again.

I was playing around with it and see I can input 1 more character or number and it stops me after that.

You guys think I'm missing a number or something?

Mines 9 total
 
dmitry.volkov said:
Hi folks,

I am planning to order a T-mobile iPhone 6.
Appreciate if someone can help answer these questions:

1) Will it come unlocked out of the box ?
2) If not, Do I need to activate it with a T-mobile SIM ?
3) If yes, will it still have to be activated for first time with T-mobile ?

Thank you,
Dmitry V
Click to expand...

1) No
2) Yes
3) Yes

I assume you are paying full price for the phone and no EIP. I believe you are expected to complete one month of service. Not sure if that means simply paying for a month, or also having to keep service for a month.
 
Last edited:
Darevolution said:
I'm brand new to the forums. A long time Verizon Android user ready to give Tmobile and Apple a shot since I have a 4s for work and recently purchased an Ipad Air which I love.

I pre ordered at 4:48am on the 12th and since I'm a new customer I don't have a shipping date only showing as order placed. I think people have a right to be ticked off about the way this is handled. We are on a tech enthusiast site and people are paying a lot of money for both these phones and for the service to use them. I've seen people get completely bent out of shape over sporting events and story line changes on tv shows so for people to be upset about the way Tmobile has handled this pre order event isn't out of the ordinary. That being said I'm waiting until tomorrow before I get upset and see how things shake out. At this point it's clear they have no idea what's going on. Definitely not a good first impression.

I also have a question for those who are also switching from other carriers. Why did you already port your number over? You have 14 days after your device is activated to do that. I still have my Note 3 and verizon plan and will terminate once I get the new 6+ and give T mo a test run in my area to see how the service compares. At worst I'll pay a $35 restocking fee if I hate the service.
Click to expand...

I'm doing the same thing as you.......Longtime Verizon user. I signed up yesterday morning with tmobile and am waiting to port my number over until I get the phone. When I put in my order number it says being processed. I called yesterday and a tmobile rep says I will get mine on the 19th, but I highly doubt it.
 
muadibe said:
1) No
2) Yes
3) Yes

I assume you are paying full price for the phone and no EIP. I believe you are expected to complete one month of service. Not sure if that means simply paying for a month, or also having to keep service for a month.
Click to expand...

According to many posters here, if you order it in the Apple store it will be unlocked but if you order it from T-Mobile it will be locked.
 
People be careful of the links you click. Tmobile gives you a link in your email to check order status. Probably the best way.
 
Unlocked?

Coleman2010 said:
If you order from Apple it will be unlocked. If you order from T-Mobile it is locked.
Click to expand...

So if I order it directly from apple.com, I get it Unlocked out of the box or does it still need a T-Mobile SIM card for first time activation/unlock?

Reason I'm asking is because I plan to use it overseas very often.
 
xeno3d said:
Same "We are sorry, our systems are not currently available. Please, wait a few minutes and try again."

Been like that since Friday

:(
Click to expand...

Sorry, the problem is that the URL I posted gets redirected when you click on it to:
https://my.t-mobile.com/OrderStatus.aspx
But you need to be on:
https://account.my.t-mobile.com/myphone/checkorder.html

It really frustrating how it keeps redirecting you.
Make sure you are logged in first and then paste the correct URL in the the address bar and go. It should work,then.
 
phpmaven said:
According to many posters here, if you order it in the Apple store it will be unlocked but if you order it from T-Mobile it will be locked.
Click to expand...

Exactly, thats where the confusion is. A lot of people said it will be unlocked if purchased directly from Apple.
 
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