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T-Mobile.com preorder thread

Mine has been changed to tomorrow delivery also, but at least it's in transit.

Had to get out of the house. Stopped in the local T-Mobile store, hoping to drool on one. They had nothing.

Went into Staples, for paper, and was surprised to see a 6 SG on display. It is pretty. Didn't even consider Staples.
 
I am a new customer. CSR's say my order is "processing". But Robo lady and the orderstatus site says my order should be delivered tomorrow. Has Robo lady been wrong about saying this.

I have no tracking and I checked myUPs and have to shipments on there. Since I am a new customer I have to phone number to use a a reference for ups.

Anyone have experience with this?
 
Interesting piece of new info.. I'm chatting now with a CSR and he claims that those who ordered 09/12 were not eligible for the free overnight shipping, which is why those who ordered on 09/13 and 09/14 are receiving their devices first.

So if you orderes on 09/12 and paid for overnight shipping, yours will be here probably the beginning part of this week. Those of us who paid for ground wil probably be looking at the end of the week early October.

Take it with a grain of salt.
 
iPhoneuser2014 said:
Tmo in Texas? What do you mean? Do they have a distribution center there?
Just asking because I'm in south Texas and my phone is slated to come today.
Click to expand...

I'm not sure if it's just for returns but they were able to intercept the package that was supposed to be delivered to me today and the new tracking says it's heading to Fort Worth, TX, US.

----------
Gennatay said:
Interesting piece of new info.. I'm chatting now with a CSR and he claims that those who ordered 09/12 were not eligible for the free overnight shipping, which is why those who ordered on 09/13 and 09/14 are receiving their devices first.

So if you orderes on 09/12 and paid for overnight shipping, yours will be here probably the beginning part of this week. Those of us who paid for ground wil probably be looking at the end of the week early October.

Take it with a grain of salt.
Click to expand...

I ordred on 9/12, asked for overnight was told I couldn't get it, the UPS info I have does say the package was sent out via next day air though the order on TMo.com says ground.
 
At lunch today, just for fun I stopped by my local Best Buy.
The rep. said their store had received 0 6 plus, and will not receive their *first shipment* until later in the week.

Also next to the Gyro place where I had lunch is a Verizon company store, so I asked them about the 6 plus situation. They said they sold out of an initial supply on Friday when they opened and have had no additional stock since then, and recommend I order online for a late October delivery.

In other words, its not just t-mobile, Apple, generally speaking botched this launch six ways to Sunday - and they are playing a big numbers game right now.

Tim Cook says they sold more than 'expected' but in reality they only pulled ahead pre-order sales that haven't even been delivered to get to a mythical '10 million' sale launch weekend, that just barely surpasses the 9 million number of the 5S launch weekend.

What is trying to say, if this is unexpected? That he expected to do worse than the 5s launch?

Tim Cook really should stop trying to pretend he's master of supply chain, and instead be master of marketshare and profits. They should have had the large screen phone a year ago.

I got up at midnight PST - which is 2am CST, and went to apple.com and hit refresh for over two hours until the store finally went live. Now this is a complication that is t-mobiles fault - they weren't on the store App - so most people that got 6 plus on launch day, were able to order in the critical first half hour - but without tmobile being on the app, I had no choice but to wait for apple.com

Still - I ordered within a minute of apple.com going live - and I'm getting my phone tomorrow.

Just saying - I betcha I'm included in the 10 million launch weekend, since I was charged on Thursday. But in reality, I completely missed launch day and launch weekend.
 
Take whatever you are told by CSRs with a grain of salt. So far, anything they've said to anyone, hasn't been true. They are not lying to you, they only know what they know, and it isn't much.
 
Some update this is...

lphUNuo.png
 
Sparkeze said:
I sent an email yesterday morning. No response, no calls. It wasn't even a nasty email. Everyone else seems to be getting offered credits left and right.
Click to expand...

It took 3 days for them to call me so don't worry about it. And just be nice and polite when you talk to them and it'll happen.

DEFINITELY DO NOT ask what they can do for you to keep you as a customer. If you look like you're fishing for something, you're going to get the short end of the stick.

ccvix.jpg
 
My phone as seen in my signature below is on truck for delivery today! :)

Also to add my fiance's phone she ordered on the 18th will be here today as well as it shows on truck for delivery. She ordered an iPhone 6 Gold 128GB
 
Gennatay said:
Interesting piece of new info.. I'm chatting now with a CSR and he claims that those who ordered 09/12 were not eligible for the free overnight shipping, which is why those who ordered on 09/13 and 09/14 are receiving their devices first.
Click to expand...

Seriously, what a joke. So those of us that woke up at 3a EST on 9/12 get literally nothing extra while we dealt with a website that didn't go live, a JUMP! system that didn't work either and literally no information at all.

I'm sorry but that's absolute BS.
 
Gennatay said:
Interesting piece of new info.. I'm chatting now with a CSR and he claims that those who ordered 09/12 were not eligible for the free overnight shipping, which is why those who ordered on 09/13 and 09/14 are receiving their devices first.

So if you orderes on 09/12 and paid for overnight shipping, yours will be here probably the beginning part of this week. Those of us who paid for ground wil probably be looking at the end of the week early October.

Take it with a grain of salt.
Click to expand...

So you are saying I need to get T-Mobile to refund my overnight shipping since I ordered on the 14th?
 
Just saw a new preauth for $1.00 on my amex from yesterday, 9/21. I don't recall seeing it earlier this morning though. I wonder if it means anything at all? My original $1.00 preauthorization dropped off after a few days.
 
Matman58 said:
My phone as seen in my signature below is on truck for delivery today! :)

Also to add my fiance's phone she ordered on the 18th will be here today as well as it shows on truck for delivery. She ordered an iPhone 6 Gold 128GB
Click to expand...

Heck with this BS. I'm placing another order as we speak. If this is the case, my damn phone better be here first thing in the morning. So help me!
 
Matman58 said:
So you are saying I need to get T-Mobile to refund my overnight shipping since I ordered on the 14th?
Click to expand...

I pre-ordered my phone on the 12th. I called and had them refund my overnight shipping. The hell I look like paying for that and it's not coming in the day it was supposed to
 
psionicsin said:
It took 3 days for them to call me so don't worry about it. And just be nice and polite when you talk to them and it'll happen.

DEFINITELY DO NOT ask what they can do for you to keep you as a customer. If you look like you're fishing for something, you're going to get the short end of the stick.

Image
Click to expand...

Your meme is cute and all but you are mistaken. I politely asked what they can do for me since they charged my account but told me the phone wouldnt be here for 4 to 6 weeks. Thats when i was told this months statement would be credited, around $200

If you want to take psions advise and not ask because you dont think you deserve it, thats fine. But saying you will get the short end of the stick for asking is just silly. Maybe Psions is John Legere's side account. Using that logic even by contacting the exec team you might get the short end of the stick
 
Matman58 said:
My phone as seen in my signature below is on truck for delivery today! :)

Also to add my fiance's phone she ordered on the 18th will be here today as well as it shows on truck for delivery. She ordered an iPhone 6 Gold 128GB
Click to expand...

congratulations!

but to all, here is another example how they are NOT prioritizing. last time I checked calendar 14th come after 13th
 
Looks like I'm receiving my iPhone 6 + cases and screen protectors. They'll make nice table decorations....
 
My order status on my-tmobile changed from preordered to back ordered. Is that a bad sign? I haven't been charged and got the 9/22-9/30 text/email. Ordered on 9/12 at 4 pm EDT without jump.
 
teemowbull said:
If you want to take psions advise and not ask because you dont think you deserve it, thats fine. But saying you will get the short end of the stick for asking is just silly. Maybe Psions is John Legere's side account. Using that logic even by contacting the exec team you might get the short end of the stick
Click to expand...

While not trying to undermine you, this is the internet and obviously your inflection and tone cannot carry over. With that being said, it read as a rude person. And having experienced behavior like that from others, I wanted to make sure that wasn't the way that was expressed.

And that would be amazing if I was Legere's side account lol. But getting back to reality, your theory on contacting them may also be true. However while I've vented on HERE, I made sure not to carry that over to my phone call.

So in the event that the way you said that was the chip we currently carry (and deservedly so), I was informing them that THAT was not the way to do that. Perhaps...different phrasing???

I mean I didn't ask for anything but my phone and they ended up showering me with gifts I didn't necessarily want...but was smart enough to grab at anyway. :p
 
Jayare94 said:
My order status on my-tmobile changed from preordered to back ordered. Is that a bad sign? I haven't been charged and got the 9/22-9/30 text/email. Ordered on 9/12 at 4 pm EDT without jump.
Click to expand...

I won't lie to you, it's bad. sorry, at least I won't play it like TMO and give you the run around.
 
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