Below is an email response I received about an hour ago... It sounds similar to the email response others have received.
""""Hi Patrick:
Im working alongside John helping him respond to every customer that has reached out to him for assistance with their iPhone order.
I would like to thank you so much for taking time to email to let us know about the experience you have had with the pre-order process. While I am glad to hear that one of our representatives was super nice, I regret that we were unable to provide you with consistent information regarding your order status and shipping information. We have seen very high pre-order demand since the iPhone 6 and iPhone 6 Plus launch was announced, and want to assure you that your order is a priority for us. We are receiving inventory from Apple daily and orders will continue to be fulfilled and shipped as the inventory becomes available.
A member of our team will reach out to you shortly and we will follow this through until you have an iPhone in your hand.
Sincerely,
Joel Chavez
Executive Response
Email: Joel.Chavez@T-Mobile.com
T-Mobile Fastest Nationwide 4G LTE Network""""
I basically said in my email I'm ready to cancel service and take my 2 lines to another carrier and I could care less if I pay more hopefully I'll get better customer service from them