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Below is an email response I received about an hour ago... It sounds similar to the email response others have received.

""""Hi Patrick:



I’m working alongside John helping him respond to every customer that has reached out to him for assistance with their iPhone order.



I would like to thank you so much for taking time to email to let us know about the experience you have had with the pre-order process. While I am glad to hear that one of our representatives was super nice, I regret that we were unable to provide you with consistent information regarding your order status and shipping information. We have seen very high pre-order demand since the iPhone 6 and iPhone 6 Plus launch was announced, and want to assure you that your order is a priority for us. We are receiving inventory from Apple daily and orders will continue to be fulfilled and shipped as the inventory becomes available.



A member of our team will reach out to you shortly and we will follow this through until you have an iPhone in your hand.



Sincerely,



Joel Chavez
Executive Response
Email: Joel.Chavez@T-Mobile.com

T-Mobile – Fastest Nationwide 4G LTE Network""""


I basically said in my email I'm ready to cancel service and take my 2 lines to another carrier and I could care less if I pay more hopefully I'll get better customer service from them
 
Could someone explain what this router is I keep seeing? I'm assuming it's not literally a router (wi-fi) lol.
It is lterally wifi router asus ac1900 basically even though it has tmobile stamp on it. Getting a $200 router for free is nice, basiclly on loan it has to be returned if you discontinue services with tmobile its supposed to be a cellspot signal booster for call over wifi on the phones.
 
Got excited after seeing UPS my choice message, but it's 3.4lbs. Are they sending us two routers?

Can someone pm me Tmobile's executive office's email address? I also wanna get some credits off my bill.

----------------------
iPhone 6+ SG 64GB, 12th 11:20AM PT, 1-2days txt, no CC charge, backordered, JUMP

Yeah I'm sure they next day'ed those two routers you ordered ;)

Also the 4 planes that landed this morning carrying iphones from Alaska landed in Louisville, KY. Coincidence?
 
www.6tracker.com

If I'm able to snag a 6+ from an Apple store I'll cancel my back order through T-mo and probably get rid of JUMP! and move to the $30 100 minute unlimited data prepaid plan.
 
It is lterally wifi router asus ac1900 basically even though it has tmobile stamp on it. Getting a $200 router for free is nice, basiclly on loan it has to be returned if you discontinue services with tmobile its supposed to be a cellspot signal booster for call over wifi on the phones.

Also, the $25 deposit on the router is waived if ordered before the 24th.
 
Just got this response

Hi victor

I’m working alongside John helping him respond to every customer that has reached out to him for assistance with their iPhone order.

Thank you so much for taking time to email to let us know about the experience you have had with the pre-order process. I would like to apologize on behalf of T-Mobile if you were misinformed in any way. We know the iPhone presale was not the best experience and we are doing everything we can to make it right for you and the rest of our customers.

I will have someone look into your order concerns right away, as I want to give you a more accurate date as to when you can expect to receive your device.

Sincerely,

Joel Chavez
Executive Response
Email: Joel.Chavez@T-Mobile.com
T-Mobile – Fastest Nationwide 4G LTE Network

I know it's somewhere in this thread but I can I get johns email
 
Don't want to be a Debbie Downer here, but I got a text and email on Saturday saying that I would receive my 6+ 64gb Grey on 9/22 (today, Monday). Tracking number was included. Since then, UPS shows that "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated" and has been stuck there since Saturday. Evidently, nothing was ever picked up and nothing will be delivered today (it's 7pmEST). Unbelievable. I wonder how long I'll have to wait now for a real package to be attached to this label...
 
Weird that nobody received any tracking info (for phones) today. I'm beginning to think that this is another wasted day.
 
6+ still on the truck for delivery in NW DC.

Anyone in DC still waiting?

It's after 7 pm.

I'm in Kensington, MD - a DC suburb - and was supposed to receive my phone today, but, according to the UPS site, a package was never picked up from T-Mobile so I sit in limbo. Do you know for sure that there is a package on a truck for you? Just wondering...
 
Weird that nobody received any tracking info (for phones) today. I'm beginning to think that this is another wasted day.

I was just going to say that. I feel like this is the first day with zero communication across the board with the exception of a few "executive" emails.
 
5 UPS planes coming in after 12am ET. That's more than 900,000 thousand iPhones. We may wake up with a tracking number. We'll see!

Lol i gave up hope already! we all go to sleep every night after 5 planes land and I'm still here bitchin about not having a phone! lol. You think all 900,000 are for Tmobile? I doubt they are... cuz if they were receiving shipment like that everyone would already have their phones.
 
Promotion type thing... Im gonna use this second router solely for for the phones in the house and the router i have now for laptops and ps4. its convenient. and its free!

The router I have now is getting a little dated. Thank god I came across this lol. I'm currently trying to reach CS to see if I can nab one :D!
 
I was just going to say that. I feel like this is the first day with zero communication across the board with the exception of a few "executive" emails.


I doubt anyone is getting anything anytime soon. Maybe a few phones here and there, even apple is sold out of everything so that should tell you if even the company store doesn't have stock that's a bad sign
 
I'm in Kensington, MD - a DC suburb - and was supposed to receive my phone today, but, according to the UPS site, a package was never picked up from T-Mobile so I sit in limbo. Do you know for sure that there is a package on a truck for you? Just wondering...

That happened to me Friday, you'll most likely get it tomorrow.

My current tracking status is attached.
 

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Weird that nobody received any tracking info (for phones) today. I'm beginning to think that this is another wasted day.

I had a delivery date for today, but obviously that wasn't happening. But at 3:54PM it updated for a departure can in Louisville KY and the delivery date is now 9/23. I just checked now and there was an arrival scan at 6:59PM in Indianapolis IN!
 
So mad so today I was suppose to get my phone but didn't because it didn't ship until today so for 2 days it was who knows because the label was created on Sat. My phone is now in ny and il get it tomorrow. I brought 2 cases and a screen protector from a att store. Now I'm still waiting. Also it looks like although I got a receipt and how they said my payment was processed I guess it wasn't because for 3 days payment was pending now it's not and its in my account I checked all day thinking they was going to take the money and they didn't. See with my bank if u don't take the money after a certain amount of days then it will get unhold smh. I guess I should call them to see wth going.
 
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