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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
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Well, I thought they spoke over the phone with the executive office, not email.
Did you not receive your iphone, that comment is
No I haven't ##
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Did you not receive your iphone, that comment is
Still backodered
That's good to know; i hope i provided enough information in my email. I included the 3 signed eip's. I wonder how long it will take to get a reply ... i really should stop caring, but it's the principle.
When a company says one thing and then does another.
I got an email about 36 hours after sending an email and a call a few hours after that, I think most people were in that timeframe.
For those who ordered on 9/12 and haven't received their orders (or heard anything), when talking to the "executive department" rep last night, he mentioned making sure that my order was placed properly and was completed in the system. While he didn't say it, it sounds as if in fact some of those orders may have actually fallen into some technological black hole and they are now trying to fix them on a case by case basis. So, if you did place your order on 9/12, email John Legere (john.legere@t-mobile.com) and someone from the executive offices will get back to you within a day or two. Have them verify that your order is actually in the system and fully complete. Otherwise, they'll need to cancel it and place another order, which will put you in the back of the queue, but you'll have a greater chance of getting your phone. This may not necessarily apply to the people that ordered the 6+ 64GB space gray phone (which I ordered). This was one of the more popular phones this year, so there's a long wait for it.
Again, this only applies to the 9/12 people. And, the regular customer service reps may not be able to help with this, which is why I suggest contacting the upper level (or executive) reps.
Again, this only applies to the 9/12 people. And, the regular customer service reps may not be able to help with this, which is why I suggest contacting the upper level (or executive) reps.
If it was a Plus, you guys could be waiting until Thanksgiving......
, be happy they didn't delete your order out of the system and cancel it....thats what they did with mine....this gave me time to research the Note 4 and buy it instead....My phone is on the truck!
I guess today is the day I drop off this thread. Good luck to all.
Last word of advice is that if you ordered on the 12th and 13th and still haven't received your phones, email Legere to get to the exec team and get an answer.
Otherwise cancel your orders and the order should go through immediately. Either way, email Legere to possibly get a credit and free shipping.
I knew there is hope that if you don't cancel you will still get your phone on time, but I think those odds are pretty slim. Mine is five days late. That's better than weeks!
I guess today is the day I drop off this thread. Good luck to all.
Last word of advice is that if you ordered on the 12th and 13th and still haven't received your phones, email Legere to get to the exec team and get an answer.
Otherwise cancel your orders and the order should go through immediately. Either way, email Legere to possibly get a credit and free shipping.
I knew there is hope that if you don't cancel you will still get your phone on time, but I think those odds are pretty slim. Mine is five days late. That's better than weeks!
Yesterday I was speaking to a agent she told me that my phone is coming before the 26 she said was 100% sure but my order is backodered any relates ?
Don't drop off just yet until you receive it because once you leave, there's no turning back
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GOOOOOOODMOORRRRNIIINGGG EVERYONE!!! Any updates for anyone?
Dont buy it unless u got the update notice that u would get it between 9/22 and 9/30
That doesn't matter. None of the customer service people or even the executive team have any idea when any phones are going to ship and they can't do anything to get the order to you quicker.
I am really tempted to call/email them again. But the executive that I talked to let me know I would have it between that 22-30th window. if on the 29th I still have nothing, then I am calling and raising hell.
Is anyone else waiting on a 128 plus in silver? I don't remember seeing people get them, nor people waiting for it. Am I all alone?
I'm waiting on 128GB in SG. Everyone on this thread seems to be waiting on 16GB or 64GB. 128GB ordering seems like a rarity!
I should have had it by friday tho. IDGI why anyone after 9/12 would have had their phones yet...
Its just tmobiles **** up they goofed up on their systems and now just filling orders at random i shoulda got mine the 19th as well but the store rep ****ed up my order with only having ground shipping on it :-/