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T-Mobile.com preorder thread
- Thread starter utahman130
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IMPORTANT UPDATE EVERYONE!
I just got off the phone with someone in Mr. CEO's executive's office and she explained to me a few things:
1. About 2/3 of all iPhone pre orders (including Plus orders) have been taken care of.
2. Anyone who pre ordered on or before the 13th has been upgraded to overnight/next day shipping.
3. Like I've noticed today from the convos on this thread, there have been A LOT of iPhones that have touched down in the US today and T-Mobile knows that, of course. She said a huge bulk of the remaining pre orders are from those orders coming in the rest of the week and weekend.
That's about it. She said someone from within the executive office will be giving me a call within 72 hours to give me status updates on my order. And also, she issued me a credit for this month's bill.
While this pre order game has been stressful for a lot of us here on the forum, I got to hand it to T-Mobile for giving me the response they did. I'm happy! And yes, I did email Mr. CEO this morning.
I just got off the phone with someone in Mr. CEO's executive's office and she explained to me a few things:
1. About 2/3 of all iPhone pre orders (including Plus orders) have been taken care of.
2. Anyone who pre ordered on or before the 13th has been upgraded to overnight/next day shipping.
3. Like I've noticed today from the convos on this thread, there have been A LOT of iPhones that have touched down in the US today and T-Mobile knows that, of course. She said a huge bulk of the remaining pre orders are from those orders coming in the rest of the week and weekend.
That's about it. She said someone from within the executive office will be giving me a call within 72 hours to give me status updates on my order. And also, she issued me a credit for this month's bill.
While this pre order game has been stressful for a lot of us here on the forum, I got to hand it to T-Mobile for giving me the response they did. I'm happy! And yes, I did email Mr. CEO this morning.
Wow. I didn't see this coming. After i emailed my complaint to Mr Legere. I just received a phone call to one of tmo Exec Team that i would get my 4 iphones 6+ 64gb this week. On top of that i would get a credits of 100 on my first bill and they will pay my overdraft fees of what they have caused to my account.
Wow. I didn't see this coming. After i emailed my complaint to Mr Legere. I just received a phone call to one of tmo Exec Team that i would get my 4 iphones 6+ 64gb this week. On top of that i would get a credits of 100 on my first bill and they will pay my overdraft fees of what they have caused to my account.
Wow that's amazing!!! Besides all of what's been going on, I have to admit they have excellent customer service!!!
They switched mine from a credit on the phone itself to a credit on my bill for the same amount, showed up in mins. Did that today after getting a 2nd call from exec office, and all I did was send the lady in the exec office that ive been in contact with another email asking if they had any updates for duedates like they have right now for the 9/22 - 9/30 group. Still no update for any new DD but it was worth asking.
I ordered the unicorn on 9/13 got charged t p day at noon. No tracking number yet.
Everyone that was charged yesterday, did you receive your phone? And how long after the charge did you receive a tracking number? Thanks.
i just got the text but my balance due on the tmo site still says $0.00
shouldnt it say -$200.00
I know when i put too much money on my bill it usually shows the negative amount on the site
Mine said 0 because the payment for the month had not been processed yet, but the credit was there. If you go into account activity you should see it.
Is it possible that she just waived your entire months bill? Maybe she didn't credit exactly 200? and just credited enough to wipe your october bill
i have 2 separate amazon packages both stuck at the label stage but scheduled to be delivered tomorrow.Had another one like this 2 days ago but still got it on time
the ups system has been slow all week because of all the packages going out but you should get your phone tomorrow
Nope. I got my tracking number this morning, but it's still stuck in the label created stage. Was charged yesterday mid day.
Maybe they ran out of phones right before they got to yours
I think most who got charged yesterday got their phones today.