sharkesha williams was the rep name.
omg lol i am dead lmaooooooo!!!!!!!!
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T-Mobile.com preorder thread
- Thread starter utahman130
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omg lol i am dead lmaooooooo!!!!!!!!
Yup haha! I should be getting mine in a few hours!
Woke up with a tracking number. I hope it comes today!!! At least I know my order exists and I'm in a better place than I was in two days ago. relief!
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6+ SG 16gb
Ordered 9/12 online using JUMP
9/19 delivery texts/email
Charged: 9/25, Tracking 9/26 upgraded to overnight delivery
The up to 6 weeks is just a generic answer. They have to be able to see in their system that your CC got charged and they generated a label for you.
Maybe so, but it was an actual charge. I've never gotten a notification from amex about a preauthorization. This is just more of the same mixed-messages, disorganized crap they've been spewing over the past 2 weeks now.
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That's exactly why I'm pissed. They can see the charge and label, so why patronize me with this crap? If they don't know, they should tell me they don't know, or at least do their best to tell me what's going on. I've said (to them even) that I didn't expect my phone on launch day, since I didn't order around midnight, but I did expect more regular, better communication.
Thanks - I guess I've just kind of lost hope and positivity because they crush it every time.
Well that was an interesting call.
A CS rep called me back, apparently the ERT is swamped and regular CSR's are assisting with the overflow.
She said my order is processed and awaiting pickup by UPS, their system is swamped but she said there's a possibility that my phone may be delivered today. She will followup Monday to make sure if I get it and if not then she will find out more info.
I let her know that my card had not been charged but she said they don't do that until after UPS picks up orders.
I'm confused.
A CS rep called me back, apparently the ERT is swamped and regular CSR's are assisting with the overflow.
She said my order is processed and awaiting pickup by UPS, their system is swamped but she said there's a possibility that my phone may be delivered today. She will followup Monday to make sure if I get it and if not then she will find out more info.
I let her know that my card had not been charged but she said they don't do that until after UPS picks up orders.
I'm confused.
I am in the same boat as you. Was charged on 9/23, label was created on 9/24 @ appx 4am, and I have yet to see an update despite it being scheduled for delivery yesterday.
I am also a 9/12 pre-order guy (6+ SG 64gb).
Yeahhh. My speeds when from 30mbps to 120 Mbps. Well worth it
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Hmmm interesting. Good read. TMOBILE stealing customers lol.
Completely off topic but is your handle/username named after the 90's cartoon? I've been wondering about this for days.
Yep - I'm feeling about as frazzled too.
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Good that I'm not alone, but sad that you're in the same boat. Nothing but generic answers from tmo despite all of this. Surely they must know by now that we're not "ordinary" customers in terms of info, right?
