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T-Mobile.com preorder thread
- Thread starter utahman130
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Ordered on 9/12. No CC charge. I got the 9/22-9/30 text and email. Used Jump and ordered the 6+ SG 64GB.
If I don't hear anything today I may go off on exec
Have you gotten a call back with your own 72 hour follow up promise?
Ordered on 9/12. No CC charge. I got the 9/22-9/30 text and email. Used Jump and ordered the 6+ SG 64GB.
If I don't hear anything today I may go off on exec
You'll hear something! Keep hanging in there!
HAH! Just missed a call from the exec cs team, left me a voicemail saying that mine is still on backorder, and could be looking "up to 6 WEEKS."
Maybe the UPS label and charge don't mean anything. I know that they're probably just being cautious now, but I'm truly going to be angry if they went ahead and charged my card and they'll really hold onto my money for up to 6 WEEKS.
Don't know if this will help, but my experience with CSRs and ERT is that they don't know much more about your order than what you see in MyT-mobile. When I spoke with ERT on Sunday, she said I should have my phone by the 30th, and should hear something soon. I had already received my tracking from MyChoice about 7 hours earlier, my phone was delivered Tues., my card charged Tues., Tmo sent 'your order has shipped' email on Wed. My router was just delivered and Tmo sent 'order shipped' email an hour ago.
I'm so glad most of you are hearing something.
Hopefully, you'll get another call from ERT. Did you get a credit yet? You certainly deserve one.
Birmingham, Al and silver 16 6+.. at least in cali they have em in stores, they don't have anything down here lol
Ohhhh its just this special device that gives u calling over wifi priority for ur phones not to mention its also the asus ac1900 branded router one of the highest end routers for home use that is out so far ;-)
Yes, I did get 1 month's credit (not much, since I'm 1 line). I'd rather have the phone though
I've never been given the 9/30 promise. It seems that there's a group that is getting that explicit, adamant "before 9/30" statement, and another that's getting "we'll let you know when we know/4-6wks."
Yes, I did get 1 month's credit (not much, since I'm 1 line). I'd rather have the phone though
I've never been given the 9/30 promise. It seems that there's a group that is getting that explicit, adamant "before 9/30" statement, and another that's getting "we'll let you know when we know/4-6wks."
ask about your order they hide their head in the sand hoping you go away
Just have to call in and request it. Dont know if they are still waiving the 25 deposit on them but there is no charge. U are basically leasing the device at no cost and u would have to return it if u ever stopped services with tmobile
Order mine on 19th
Excu team called me told me I should get charged this weekend
SG 64gb 6 Plus
Excu team called me told me I should get charged this weekend
SG 64gb 6 Plus
call customer service and ask to order the celfi router.
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Yes, I did get 1 month's credit (not much, since I'm 1 line). I'd rather have the phone though
I've never been given the 9/30 promise. It seems that there's a group that is getting that explicit, adamant "before 9/30" statement, and another that's getting "we'll let you know when we know/4-6wks."
So, it sounds like you aren't part of the group of people that received a text early in the process saying that you'd get your phone between 9/22 and 9/30. Those are the people that they are adamantly telling that they'll get their phones by 9/30. I was part of that group, so for me, they did at least stick to that promise.
Why are people getting called? Did yall email them or something? And how effective is it? Should I Shoot them an email as well?
I think it WAS effective until maybe yesterday. Now they are giving scripted standard answers. They will basically repeat what you see on your order page.
Pretty effective. The first thing my ERT did was comp me a monthly bill. Since then , she's been looking into my case (I apparently have an error that she hasn't seen before). But it hasn't helped me getting my hands on the phone though.
Yup, all channels (ERT, CS, @tmobilehelp) are now just pretty much in "we'll let you know when it ships, could be up to 4-6wks mode, and flat out won't address the fact that (a) my cc was charged and (b) there's a UPS label that's not moving. That's not okay, especially the cc charge part.
Don't count on it. But if you do, congrats ahead of time and may the odds be ever in your favor
