Ok after throwing a hissy-fit, they finally got me through to someone who was able to cancel my order.
Good luck to the rest of you. I'm out! lol
I'm just about through with them too, especially since I have a well-communicated (early!) Apple Store order coming in for sure next week.
(Except that my ERT rep said my order was beyond the stage where it could be canceled, except another ERT rep told me 6w.)
EDIT: Oh no, first post on page 666. I'm doomed.