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T-Mobile.com preorder thread

eekcat said:
I dunno - problem is that it demonstrates that they're able to see and change the priority of orders. Maybe they aren't as clueless as they say?
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Of course they aren't as clueless as they say they are... They give scripted answers to 'calm the masses' and make you stay with them, even if it means paying your next bill. T-Mobile is a business first of all, they much rather bump gis order forward than lose $5000 (for respecting first come first serve) from a single customer plus all they pay monthly and most likely another few thousand dollars when the next iPhone is released. It's sad but that's how companies work. They know that even if they mess up we will all most likely stay with them and continue to give them our money.

Ps - Not defending t-mobile by the way... But truth is, that's how all big business work.
 
julesgold said:
Of course they aren't as clueless as they say they are... They give scripted answers to 'calm the masses' and make you stay with them, even if it means paying your next bill. T-Mobile is a business first of all, they much rather bump gis order forward than lose $5000 (for respecting first come first serve) from a single customer plus all they pay monthly and most likely another few thousand dollars when the next iPhone is released. It's sad but that's how companies work. They know that even if they mess up we will all most likely stay with them and continue to give them our money.

Ps - Not defending t-mobile by the way... But truth is, that's how all big business work.
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Oh I know, I think that the potential disaster of a headline like "T-Mobile double bills customer: $5k x 2!!!" had them scared. I just wish we could collectively cause as much concern. I guess we're just lost amongst the masses of people wanting to get a new toy.
 
gigaguy said:
I wish I could joke, but I'm out of jokes and I've not had it as bad as the 9-12ers. But when I read that post above by VATCHE, about canceling and buying one in stock in store. Among many things I tried that too, and, of course, I couldn't. Not until 1st order cancels, could take 2-3 days. Not sure why this is happening, I just wanted to buy the phone that was right there in the store, so frustrated. And then it was too late to cancel, already shipping, can't cancel.
If I can just get the phone, and then they credit me on my trade-in like they promised, but I have no trust in what they've told me. Just want this to be over..
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Funny I was all fed up on Wednesday as well thats when i decided to call my local tmo store that i have dealt with for years and the guy who works there who has helped me through out the years told me it was a mess with the pre orders!! i told him my situation he said to call 611 cancel the order which only took about 1 hour because later that day i walked in to jump my current phone to a iphone 6 128gb which they had in stock as well as 6+ and was able to complete everything in 20 minutes with no glitches!!
 
1 flight landed tonight and another 7 landing in the morning

Hopefully this is another big shipment and all of the preorder weekend people get taken care of
 
Since you guys seem to have more knowledge than the customer service people... I'd like to exchange my 6 for a Plus, do you know about how long I'd have to wait if I order later today?
 
schurch said:
I haven't either...6 Plus SG 64GB

Ordered: 9/12 at 5PM MDT (Denver)/EIP (non-Jump)
Emails/Text: "We will update you n 1-2 days" and "Your order is a priority, we'll update you when we can." I did not get the "9/22-9/30" text.
Calls: 9/20 to Customer Service and then a Manager (Manager said he would follow-up on 9/23 but he never called back) and email to John Legere resulted in call from "Executive Office" (Bill Credit and "should" get it 9/22-9/30 despite not getting that text) *Complained about so many orders being filled out of sequence.
9/24: Credit Card Auth Charged (no other email, text, or update on the website)
9/24: UPS Shipping Label Created

...no movement at all since then, and many people have received this model on this forum, several of whom ordered after me. They are not being sent out in order, that just isn't true.
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I am in the exact same boat as you except I had my card charged on 9/23, and then had the charged removed last night. T-Mobile placed it back on backorder despite a label being printed.

A few of us are going through the same thing, so you are not alone :).
 
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AZSportsGuy said:
I am in the exact same boat as you except I had my card charged on 9/23, and then had the charged removed last night. T-Mobile placed it back on backorder despite a label being printed.

A few of us are going through the same thing, so you are not alone :).
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Looks like more people are in eekcat's boat....
 
chunology said:
This is exactly why I don't understand people who ordered on like the 19th asking where their phones are..... Like WTF are they thinking?!
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I'm hoping charges happen tomorrow. Or well I guess later today. But with charges dropping off I guess there is no dependable way to figure out when it'll ship
 
Sparkeze said:
Your phone was shipped but you're not getting it until 10/2? Someone walking it over?
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We'll if I receive on 10/2 I'm raising hell and want at least 200 off since people recieved that much for compensation from what I seen and I was told 9/30 the latest.
 
Just woke up to do what has become a daily morning ritual of checking my order.

My status on myT-Mobile changed from
BackOrder 09/27/2014 at 12:39:55 AM to
BackOrder 09/28/2014 at 02:31:20 AM

Anyone know what's going on?
 
All of you guys are talking about not getting your orders yet and ordered after the 12th. I ordered mine on the 12th at 8:06 and still haven't gotten mine.
 
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