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T-Mobile.com preorder thread

I went into the T-Mobile store that I placed my order in (my phone will eventually be shipped there as well) and asked about my order. I forget the exact terminology she used but she basically said that my phone was in a warehouse just waiting to be shipped! I hope it's here by the end of the week.

Also, my Personal CellSpot router was delivered this morning and is sitting here next to me. Can't wait to use it.
 
Tekjams said:
I went into the T-Mobile store that I placed my order in (my phone will eventually be shipped there as well) and asked about my order. I forget the exact terminology she used but she basically said that my phone was in a warehouse just waiting to be shipped! I hope it's here by the end of the week.

Also, my Personal CellSpot router was delivered this morning and is sitting here next to me. Can't wait to use it.
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The Executive Team has said that twice to me.
 
Email I sent to John.

John,

My name is Andrew Steele and I'm contacting you regarding an order I placed for an iPhone 6 Plus 64 gig Space Gray on September 14th. I promptly received an e-mail confirming my order and it was promptly backordered, which is understandable since it was a preorder and I understood the demand was extremely high for that device.

The issue that I'm having is that I was sent both an email and a text stating that the device would be arriving at my home between 9/22 and 9/30, which was also confirmed by numerous Customer Service Representatives and Online agents. I understand that T-Mobile's iPhone stock is at the mercy of Apple, but it's frustrating as a customer to be given promises that are not kept and a blemish on the face of a company for making promises they cannot keep. Had I known this would have been an issue, I would have used my Jump! upgrade in-store or through Apple to alleviate the headache this has caused.

What is also frustrating is the fact that other T-Mobile customers who pre-ordered the device days after me were promptly charged and were sent their devices, whereas myself as others are plagued with a "Backorder" status and left in the dark regarding what's going on with our orders.

I would like my order looked into as soon as possible, as the longer this process takes, the more frustrated I am becoming.

Thank you for your time in assisting me with this matter.


Andrew Steele
(Phone Number)
(Order Number)
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t-minus 3 days until it goes back to apple store in tysons corner, va: 128g/ silver/unlocked (TMO).

any takers? bnib!
 
I think I'm going to give tmobile a call soon and ask where my order is, once they give me the BS response i'm just going to go into venting mode. Especially for the fact that another "promised" date has come and gone.
 
ericcwhitaker said:
If the unicorn you're referring to is a 64GB 6+ in Space Gray, I have one. Got it last week, order details below. Your phone will get there, trust me, they're out there.

As proof here is said giant phone covering up my giant face.
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What's your address
 
So wait, folks that ordered on pre-order day are still waiting while those that ordered later are already getting theirs?

I haven't even ordered yet, thinking I'd get one full retail at the Apple Store, but I'm thinking I'd better just order. How long do you think it'd take?
 
Tekjams said:
#sonofabitch :mad::mad:

I should know by now that what T-Mobile employees say regarding my order should just be taken with a grain of salt.
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Yeah, I was also told in-store that referring my brother in law would save us both $30 a month. Come to find out it's actually $10 each. Still not bad, but sheesh. Don't they know what's going on?
 
Mahler12x said:
So wait, folks that ordered on pre-order day are still waiting while those that ordered later are already getting theirs?

I haven't even ordered yet, thinking I'd get one full retail at the Apple Store, but I'm thinking I'd better just order. How long do you think it'd take?
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if you havent ordered yet you are better off ordering it from apple

its gonna be a long wait if you order thru tmobile
 
Anyone know when T-Mobile plans on rolling out Band 12 by the way? I know iPhone 6 doesn't currently support it but I've read reports that say it may just get activated on the chip when T-Mobile finally rolls it out.

----------
SJDG said:
if you havent ordered yet you are better off ordering it from apple

its gonna be a long wait if you order thru tmobile
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I figured as much. Just kind of balking at paying everything up front rather than using the JUMP I'm already paying for.
 
Anyone of you long-time customers know what to ask for to get tower help?

Because.... I can't use the phone when I leave the house. My ERT person spent 3/4 of our call on this - but I truly have to live in a spot with major tower issues. I know that my boyfriend and daughter have had hit and miss connections, but this is crazy!!

I should have 4g where this was, but it was showing full edge. Future tests wouldn't even connect to the network. I could SEE the tower from the parking lot!

Ye gads, i knew it was a downgrade in my service but this is crazy!

Was hoping to see more "out for delivery" posts today though :(
 

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Mahler12x said:
Yeah, I was also told in-store that referring my brother in law would save us both $30 a month. Come to find out it's actually $10 each. Still not bad, but sheesh. Don't they know what's going on?
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They should know but they don't. For being a brand new customer, they have sure given a bad first impression.
 
rhenzhen said:
all four of them are 6+ My wife want to exchange her iPhone 6+ for iPHone 6 but T-mobile didn't have in stock... She didn't like the plus... lol, I like it!
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Had to go back a bunch of pages and recap the drama you had with T-Mobile. I was wondering how you got your phones ahead of everyone else because you ordered on the 19th - but it looks like T-Mobile pushed you to the front of the line to make up for the massive screw up on their end. #jealous Congrats though!
 
I wouldnt find it hard to believe that apple has plenty of 6+s in the warehouse but are intentionally withholding them to gain buzz around their new samsung killer.
 
jaxbrah said:
I wouldnt find it hard to believe that apple has plenty of 6+s in the warehouse but are intentionally withholding them to gain buzz around their new samsung killer.
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Nah, the crappy waiting in line, only to get beat out by scalpers experience is bad for Apple. It pisses people off. I'm sure they just can't make enough to meet demand yet. The 6 is pretty plentiful.
 
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