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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
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I ordered 64gb silver 6+ on 10/02 and was charged 11/06. I now have a tracking number. So sounds alright.
So, I am back at the beginning. I just had to put in ANOTHER order - this, they told me, is the only way they can get me a phone. I have to wait ANOTHER four weeks to get my phone. And 8-14 days to get refunded for the first one. This is total BS.
Not really understanding how you're getting yours already and I put my order in 9/27. Enjoy though, man!
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Dude that really freakin' sucks. I can't imagine how mad you are. Sorry, man!
Is there any way someone in your building could have overheard you talking about getting your phone? Like a neighbor overheard your conversation through the walls, or door? I just think it is so coincidental that some one was standing in the lobby at exactly the moment when UPS delivered the package! What are the odds of that?!?
My other theory is the UPS guy never actually delivered the package
I think UPS should have had to do an insurance payout, even though it wouldn't help you with getting a new phone, only with paying the EIP (assuming you have an EIP).
T-Mobile should have sent you out another phone right away..I don't think you should have the wait another 4 weeks for a replacement. I hope to h*ll they aren't sending you a refurbished phone!!!
I've taken a break from obsessing over this and tonight I log into T-Mobile to see that I have 0 Alerts?!
Anyone else have this same issue? My device alert just totally vanished.
iPhone 6+ Silver 64gb
Ordered 10/7
Expected 11/18 - Now (according to https://explore.t-mobile.com/order-status) Awaiting more shipments from Apple. Expected to ship between 11/14/2014 and 11/21/2014
Anyone else have this same issue? My device alert just totally vanished.
iPhone 6+ Silver 64gb
Ordered 10/7
Expected 11/18 - Now (according to https://explore.t-mobile.com/order-status) Awaiting more shipments from Apple. Expected to ship between 11/14/2014 and 11/21/2014
I've been checking out this thread since I ordered my 64gig SG 6 on 10/30. I just got an email that it's being shipped, which surprised me, based on the wait times I've seen on here.
Ert
Can someone please explain how to contact an ERT?
When I call 1-877-453-1304 or 611, I am immediately prompted to enter my number and when the automated voice asks why I am calling "9" does nothing. What am I doing wrong?
Can someone please explain how to contact an ERT?
When I call 1-877-453-1304 or 611, I am immediately prompted to enter my number and when the automated voice asks why I am calling "9" does nothing. What am I doing wrong?
Alerts only remain on your account for 30 days.
You'll need to email John Legere for the quickest response. I initially tried contacting the ERT but never got past the initial confirmation. I received a call from them a little under a week past emailing John. Here's his email: john.legere@t-mobile.com
Have you seriously been waiting over a month for a Gold 128 6+?
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Order placed on 9/20 I got charged Friday and recieved tracking Sunday
Says it will be here by 11/11
Such a long wait. I'm not like many of you excited as much anymore.
I suppose it will be different once I have it.
Still gotta wait till 11/14 since I'm traveling -___-
Good luck to those who are still waiting, hope you receive your tracking info soon!
Says it will be here by 11/11
Such a long wait. I'm not like many of you excited as much anymore.
I suppose it will be different once I have it.
Still gotta wait till 11/14 since I'm traveling -___-
Good luck to those who are still waiting, hope you receive your tracking info soon!
Thanks! I've been pretty freaking angry since Friday.
Is there any way someone in your building could have overheard you talking about getting your phone? Like a neighbor overheard your conversation through the walls, or door? I just think it is so coincidental that some one was standing in the lobby at exactly the moment when UPS delivered the package! What are the odds of that?!?
My other theory is the UPS guy never actually delivered the package
I think UPS should have had to do an insurance payout, even though it wouldn't help you with getting a new phone, only with paying the EIP (assuming you have an EIP).
T-Mobile should have sent you out another phone right away..I don't think you should have the wait another 4 weeks for a replacement. I hope to h*ll they aren't sending you a refurbished phone!!!
They never delivered the package. We have a camera on the front door of the building that records into the cloud so all the residents can check it. The package supposedly was delivered at 6:30pm, but from 6:20 - 6:40 no UPS delivery guys entered the building. At 6:41 you see me entering the lobby and yelling an expletive.
I've written the ERT and hopefully they'll call me on Monday. The customer service guy I spoke with was very understanding and told me I could have a gold 6+ 128 on Tuesday if I just wanted to switch colors. It didn't seem right after having waited the month to then just switch because of UPS' mistake.
Thanks! I've been pretty freaking angry since Friday.
They never delivered the package. We have a camera on the front door of the building that records into the cloud so all the residents can check it. The package supposedly was delivered at 6:30pm, but from 6:20 - 6:40 no UPS delivery guys entered the building. At 6:41 you see me entering the lobby and yelling an expletive.
I've written the ERT and hopefully they'll call me on Monday. The customer service guy I spoke with was very understanding and told me I could have a gold 6+ 128 on Tuesday if I just wanted to switch colors. It didn't seem right after having waited the month to then just switch because of UPS' mistake.
Have you tried looking throughout the day? Sometimes the driver doesn't mark the package as delivered until much later in their shift. I've gotten packages in the afternoon and they weren't mark delivered until much later. Also I can only assume you weren't the only one getting a package that day (unless it's a very small apartment complex). If you have the time, maybe just watch from 12PM to the time where you can see yourself...
Well I got charged on Friday night and last night ups emailed me with tracking for delivery tomorrow Monday. Ordered through tmobile website on 9-29-14 iPhone 6 Plus 64 GB space gray. And I am a jump customer.
CC was charged on Friday. No tracking number /txt/ mail from T Mobile.
Anyone else who had such an experience before? Or experiencing it now?
I m starting to worry!
I got charged on Friday as well and still haven't received an email or text. I tried calling and of course the CSR was not help. The tracking isn't showing up in UPS either. I tried entering my # in the reference field and nothing pop up.
So, tomorrow my original 9/19 6plus Silver order is arriving. On 10/30 I canceled it to get a gold 6plus which turned out to be a regular 6 -_-. I just gave up and said screw it, I'll stick with the regular 6 but now looks like I'll be getting the 6plus.
Does anyone know what will happen if I keep both phones? Will I have two EIPs? Or would I have to pay for one in full. I might just sell it to a friend at cost but not sure yet.
Does anyone know what will happen if I keep both phones? Will I have two EIPs? Or would I have to pay for one in full. I might just sell it to a friend at cost but not sure yet.
Thanks for the suggestion - I went back and looked and don't see a UPS guy coming in (he usually comes around 6 or 7, so the delivery time was not that far off). I think he either misdelivered it or something more nefarious happened.
I wrote the ERT over the weekend - I am hoping I will hear from them either today or tomorrow.
CC was charged on Friday. No tracking number /txt/ mail from T Mobile.
Anyone else who had such an experience before? Or experiencing it now?
I m starting to worry!
Did you get the tracking number yet?
I got charged on Friday too, but so far no tracking number, order still backordered, nothing shows up on UPS.
How long does it usually take from the CC charge to actual shipping?
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I hope whoever has that phone gets caught!
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I still love my phone! My only complaint: It makes my already too heavy purse feel even more heavy. I am really surprised how heavy this phone feels...
Anyone hear about the possibility of Apple doing a recall on the 6+'s? Something about bad flash memory?