Hmmm....well, they told me email within 72 hours, which would be fine except so many people are getting them now. That's the part that has me wondering if everything went ok.
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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
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Hmmm....well, they told me email within 72 hours, which would be fine except so many people are getting them now. That's the part that has me wondering if everything went ok.
Got a call back from T-Mo, rep Erica said that all emails and text are delayed by 24 hours because of the large amount of pre-orders they are receiving. She was able to confirm my order and said not to worry
but when ppl say don't worry is when i worry!
but when ppl say don't worry is when i worry!
I ordered on the phone. Placed the call at 11:59 pm PST and the entire thing took 30 minutes (much of that was hold time AFTER she answered my call
. She was really sweet though). The whole time I was on the phone I was also trying on the site and had no luck with the screen even allowing me to push upgrade until the very end. Then I got the wheel of death.ETA: Yes, to Jump. Went from regular to JoD.
I slept in...
Just called (7 a.m. PT) to try to do Jump On Demand on the phone, and now they're saying they can only process them online. Frustrating. Called back, got a different rep who said the same thing.
Anyone else hearing this?
EDIT: Now talking to a third person, who's telling me I must go in to a store. All the good CSRs people seemed to have gotten overnight have ended their shifts, apparently...
Just called (7 a.m. PT) to try to do Jump On Demand on the phone, and now they're saying they can only process them online. Frustrating. Called back, got a different rep who said the same thing.
Anyone else hearing this?
EDIT: Now talking to a third person, who's telling me I must go in to a store. All the good CSRs people seemed to have gotten overnight have ended their shifts, apparently...
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I hear ya, I feel ya. But rep was able to confirm my order, so I'll wait until the end of the weekend before I get nervous about it.
STILL better than last year.
I was on hold last night for 55 minutes before they picked up. Completed the order in 10 minutes. iPhone 6s Space Gray 64gb. She didn't mention anything about a shipping cost but I did give my credit card for $99 for the 64gb.
I just called now and they said they don't have an order number for me yet, but the order was placed. I tried to confirm whether or not my plan would be $16 or $20 (i've seen variations here) but she couldn't confirm.
Waiting for that email!
I just called now and they said they don't have an order number for me yet, but the order was placed. I tried to confirm whether or not my plan would be $16 or $20 (i've seen variations here) but she couldn't confirm.
Waiting for that email!
That's the other part. I have no frame of reference for TMo. Last order was with Big Red for the Gold 64gb 6. Used the app and was able to be done within about 30 minutes after midnight.
Take a deep breath, close your eyes, and go to your happy place in your mind. Everything's going to be all right.
Not trying to be condescending, just comforting.
Well I was of the dummies that used a jump to the Note 5 but I! Still in my 14 days, so quick question, if I go back to the store today and tell them I would like the 6s+ do I wait till the new phone gets here to give back the Note? I also had a 67$ credit on my account that i used toward my note 5 jump i m wondering if I'll get that back and if they will use it towards my 6s+ instead. Sorry for the crazy question
I don't have an answer to your question, but I am curious, did you lose the promo rate once you switched?
Well they called me back and he read my order back to me, and said it went through (order # 0120...). He said they had problems placing orders this morning but that mine went through because he can see the number. He said maybe my email is still "just on the way." He told me if I don't have it in 4 hour to call their web and telesales number because they are the ones confirming orders.
Though I thought he'd just done that.
ETA: He asked me if the rep I'd ordered through had told me when I could expect the phone. I said that she hadn't but that I'd assumed launch day because I ordered so early. He told me that shipping was free and that because I'm a Jump customer (now JoD) and ordered on the 12th I was expedited; phone could could come on the 23, 24, or 25. I hope they narrow down that date as it gets closer so I can be off work or have my retired MO come sit in the house. She has nothing to do. LOL!
Though I thought he'd just done that.
ETA: He asked me if the rep I'd ordered through had told me when I could expect the phone. I said that she hadn't but that I'd assumed launch day because I ordered so early. He told me that shipping was free and that because I'm a Jump customer (now JoD) and ordered on the 12th I was expedited; phone could could come on the 23, 24, or 25. I hope they narrow down that date as it gets closer so I can be off work or have my retired MO come sit in the house. She has nothing to do. LOL!
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For those of you stressing the email, last year I used the same phone process and didn't get the email for another two days. It will come. Worry not.
I ran into this problem as well if you call the main customer service line of 1-800-937-8997...
HOWEVER, if you call the number shown on the website on the advertisement for the Jump! On Demand program (1-844-740-1855) they will be able to enroll you or upgrade you in the Jump! on Demand program without requiring you to go into the store. And there was no wait.
Hmmm. Last night the advertisement WAS the main customer service number. Weirdz.
I was told delivery on the 26 which seems odd?Well they called me back and he read my order back to me, and said it went through (order # 0120...). He said they had problems placing orders this morning but that mine went through because he can see the number. He said maybe my email is still "just on the way." He told me if I don't have it in 4 hour to call their web and telesales number because they are the ones confirming orders.
Though I thought he'd just done that.
ETA: He asked me if the rep I'd ordered through had told me when I could expect the phone. I said that she hadn't but that I'd assumed launch day because I ordered so early. He told me that shipping was free and that because I'm a Jump customer (now JoD) and ordered on the 12th I was expedited; phone could could come on the 23, 24, or 25. I hope they narrow down that date as it gets closer so I can be off work or have my retired MO come sit in the house. She has nothing to do. LOL!
I don't have mine either. I called about 6 hours later and they said my order was placed but still no number. Should I try again?
I doubt it. Otherwise I wouldn't have received an EIP via email and completed it already.
well ive gotten all emails, texts, and. ow another email thanking me for my purchase. it seems like its only the phone orders not recieving emails