Ok guys and gals, I just finished a lengthy discussion with a senior supervisor at T-Mobile. I have some important information that is worth sharing with my fellow forum members. I'll start with the least important and then get to the last thing which is very important.
1) I called at 12:00 am PDT and my call was complete at 12:32 am PDT. I ordered two iPhones at that time. My order time and date in the system shows that my order was actually submitted at 10:37 am PDT. The senior supervisor said that my order was hand-jammed in after they experienced a system lock-up last night and that unfortunately, that is where I'm at in the line. So yes, there are thousands of orders that are now before me. I might still receive my iPhones on launch day, but if there is not enough inventory, then I'll be waiting and I'm further back in the line. This sucks because I literally stayed up until 4am (East Coast time) so I could be near the front of the line. He said sorry, but there is nothing they can do to change this.
2) I ordered two iPhones last night, but only one is showing up in the system. He said my second iPhone must still be in the queue to be input into the system. He can't see it, but he said it will likely show up in the next 24 hours. And yes, that phone will be even further back in the waiting line for delivery.
3) The two items above are annoying, but this next problem is truly a bad one. The contract they sent me is for $99 down and the sales tax, and then the 18 monthly payments are listed at $27.82 when they should be $19. The senior supervisor informed me that the contracts are spitting out wrong and the Business Team is aware of this, so they are going to credit the extra amount back to people's account every month. I said great, can you please amend my contract or provide that to me in writing? He said no they can't, but they are working on fixing this as soon as possible, but it will probably be 2-3 weeks before it is fixed. I informed him that I only have 48 hours to sign my contract or I lose my Priority placement to receive my iPhones, so I needed a new contract that reflected the correct price. He said they can't do that and my only choice is to sign the contract now or not sign the contract and wait 2-3 weeks until they sort things out. I told him there was no way I was signing a legally binding document for a different price then what I'm supposed to be paying. We agreed to give it 36 hours to see if things change before canceling my order and he is going to call me back tomorrow afternoon to discuss.
Folks, this is crazy. I've been an AT&T customer for 18 years and the only reason I even initially considered switching to T-Mobile was because CEO John Legere proclaimed that T-Mobile takes great care of their customers and they don't play games with pricing or contracts. Well, this is not what I'm seeing here. T-Mobile is asking me to sign a legally-binding contract with a handshake agreement on the side that they'll "make it cheaper sometime down the road". Sorry folks, but that is not the right way to do business. And I'm very upset that I wasted an entire day researching whether or not I should switch to T-Mobile, and then I wasted an entire night staying up for this pre-order. Maybe this will be fixed by tomorrow, but if it's not, then I'm out of luck and if I were to stay with T-Mobile and wait 2-3 weeks to sign the correct contract, I can almost guarantee you that it will be weeks before I can get a new iPhone. But I'm pretty sure I won't go that route because I refuse to do business with a company that treats their customers that way. I thought T-Mobile was going to be different. Hopefully they are. We'll see in the next 36 hours...
but had to put down the 99.00 first and it will be credit back on each installment payments. But the only problem is that is no time table for the phone.
