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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
- Start date
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Just finished the JoD trade in at my store. Went really quickly once they were able to get to me. They went to my open leases in their POS, clicked return device and that was that!!
Yay for an easy process. Also yay for being surprised!
Yay for an easy process. Also yay for being surprised!
Would those of you also on a JOD lease please do the following?
- Log in to My T-Mobile
- Click Billing
- Scroll to bottom and click "View Lease Details" under "JUMP! Lease"
- Then tell me what you see.
For me I see nothing under Active Leases and all my devices (past and present) under Completed Leases. For each device — even my new 6s Plus — it says Plan Status: Complete.
Weird, right? So do they want their phone back or not?
- Log in to My T-Mobile
- Click Billing
- Scroll to bottom and click "View Lease Details" under "JUMP! Lease"
- Then tell me what you see.
For me I see nothing under Active Leases and all my devices (past and present) under Completed Leases. For each device — even my new 6s Plus — it says Plan Status: Complete.
Weird, right? So do they want their phone back or not?
I don't know about everyone else, but the iPhone 6s Plus is kick ass
Push down a little harder and it will work. Remember 3D touch only works with apps that have been updated to support 3D touch
If you are a jump on demand customer you are REQUIRED to take it into a store for verification and validation. If you return it by mail enjoy your drama. The jump on demand requirements are very clear. Yes T-Mobile screwed up on giving you a return label. This was incorrect. TAKE IT TO A STORE.
I NEED URGENT HELP. I ordered a iPhone 6s Plus 64gb in gold. I want to trade it in quick while I still can. For the rose gold 6s 64gb what can I do?
so here is my story. Please read it and tell me if you are in the same situation as me. And You for reading!
so i was with at&t then i switched to tmobile hoping i would get good internet for cheaper price. so on the 13th sept i went to a tmobile store and got a 4 line plan. I ordered 2 iphone 6s.
Then on the sept 23th i got my shipping info on my email saying ur phone it's on the way and it had a tracking number. So i called tmobile to make sure that if i will receive it on the 25th. The tmobile rep said yes sir you will receive it on the 25th every customer gets one day shipping. So i was excited about my new iphones. On the 24th sept i tracked my package and it said that ur expected delivery is on the 29th sept. and ur package is in transit. i got really mad and called tmobile, the told me we are sorry and i will give you 30 dollars credit. and they told me we can't do anything because the package is in transit we can''t change the shipping method. so i was like "fineee".
Then on the 25th sept, i saw some posts on the internet saying tmobile messed up my account and they called me and gave me 100 dollars credit. so i called tmobile on the 25th sept, and asked why i only got "30 dollars" credit and others got 100. they told me we can't give you more credit for the same reason. "the system won't let us".
So now at this point i am mad and jeolous how some people received their phones eventhough they pre ordered after me.
AND NOW I AM WAITING TO GET MY PHONES ON THE 29TH
If i see that my package was delivered on a CHEAP PLASTIC BAG and my box is all messed up. I SWEAR THE GOD I WILL call tmobile and talk the bad thing i can. and now i am just waiting and waiting and mad. DIDN'T EXPECT TMOBILE TO BE THIS BAD. REALLY DISAPPOINTED.
Reply if you are in the same boat you pre order early but you have ground shipping method so you are receiving it late.
Thank you for reading and sorry if i made any grammer mistake plz reply and help me what should i do..
so i was with at&t then i switched to tmobile hoping i would get good internet for cheaper price. so on the 13th sept i went to a tmobile store and got a 4 line plan. I ordered 2 iphone 6s.
Then on the sept 23th i got my shipping info on my email saying ur phone it's on the way and it had a tracking number. So i called tmobile to make sure that if i will receive it on the 25th. The tmobile rep said yes sir you will receive it on the 25th every customer gets one day shipping. So i was excited about my new iphones. On the 24th sept i tracked my package and it said that ur expected delivery is on the 29th sept. and ur package is in transit. i got really mad and called tmobile, the told me we are sorry and i will give you 30 dollars credit. and they told me we can't do anything because the package is in transit we can''t change the shipping method. so i was like "fineee".
Then on the 25th sept, i saw some posts on the internet saying tmobile messed up my account and they called me and gave me 100 dollars credit. so i called tmobile on the 25th sept, and asked why i only got "30 dollars" credit and others got 100. they told me we can't give you more credit for the same reason. "the system won't let us".
So now at this point i am mad and jeolous how some people received their phones eventhough they pre ordered after me.
AND NOW I AM WAITING TO GET MY PHONES ON THE 29TH
If i see that my package was delivered on a CHEAP PLASTIC BAG and my box is all messed up. I SWEAR THE GOD I WILL call tmobile and talk the bad thing i can. and now i am just waiting and waiting and mad. DIDN'T EXPECT TMOBILE TO BE THIS BAD. REALLY DISAPPOINTED.
Reply if you are in the same boat you pre order early but you have ground shipping method so you are receiving it late.
Thank you for reading and sorry if i made any grammer mistake plz reply and help me what should i do..
you can claim it was an order error and they ordered the wrong phone. play that route then you don't get charged for a return of phone and not use a jump
I never got any email. I place my order over the phone. Why do I need to take it into a store?
If you are jump on demand just go in to the store with your old phone your returning while on lease with your new order number. quick simple takes 10 mins max
Is it just me or is anyone else nervous about the fact that you don't get tracking or at least a receipt when sending the phone back to prove that you even sent the phone
I'm not being sarcastic or rude when I say this, but I really don't understand your story nor do I fully understand what your questions are. But I'll do my best to answer your questions to the best of my ability.
I am not in the same situation as you.
It sounds like T-Mobile accidentally shipped your iPhone via UPS Ground instead of UPS Next Day Air. Yes, that totally stinks, but there is nothing they can do after the fact other then give your account a credit for the extra delay.
I'm confused. You said above they called you and gave you a $100 credit. Which is it? Did they give you a $30 credit or a $100 credit?
Again, yes it stinks to have to wait a few extra days, but it is not the end of the world. It is just a phone after all. Regardless, I understand the disappointment and so does T-Mobile. They just gave you money back, in the amount of $30 or $100.
I hate to break the news to you, but prepare to get really mad because it will arrive in a plastic bag. I think it's crazy that T-Mobile decided to ship in plastic bags, but the only way to change that is to let them know how you feel. Rather then unload your frustrations on a random customer service representative that cannot do anything about it, you might be better off writing a letter to upper management or the Executive Response Team. Actually, on second thought, in your case maybe a letter is not the best idea. Perhaps you should just try to call.
Good luck, hang in there, and take a few deep breaths. Your iPhone will be here in a few days.
I am not in the same situation as you.
It sounds like T-Mobile accidentally shipped your iPhone via UPS Ground instead of UPS Next Day Air. Yes, that totally stinks, but there is nothing they can do after the fact other then give your account a credit for the extra delay.
I'm confused. You said above they called you and gave you a $100 credit. Which is it? Did they give you a $30 credit or a $100 credit?
Again, yes it stinks to have to wait a few extra days, but it is not the end of the world. It is just a phone after all. Regardless, I understand the disappointment and so does T-Mobile. They just gave you money back, in the amount of $30 or $100.
I hate to break the news to you, but prepare to get really mad because it will arrive in a plastic bag. I think it's crazy that T-Mobile decided to ship in plastic bags, but the only way to change that is to let them know how you feel. Rather then unload your frustrations on a random customer service representative that cannot do anything about it, you might be better off writing a letter to upper management or the Executive Response Team. Actually, on second thought, in your case maybe a letter is not the best idea. Perhaps you should just try to call.
Good luck, hang in there, and take a few deep breaths. Your iPhone will be here in a few days.
I guess i wrote in a way which was hard to understand.But let me fix it. so on the 24th when i tracked my package it said it was in transit and that's when i found out that i was not getting the one day shipping so i called tmobile on the 24th and that's when they apologized and gave me 30 dollars credit. But on the next day the 25th i was reading some posts on the internet and i saw how this guy got 100 dollars credit and was in the same situation as me. So that's when i called tmobile on the 25th because it was not fair that he got 100 dollars credit and i only got 30. But then later when i called i found out that they can't change or give you more credit for the same reason. Which got me mad.
But oh well i guess i will just wait and see on Tuesday what happens.
Now you understand? what happened?
You need URGENT help, huh? I'm not sure I understand what is so life-threatening urgent about the color of your phone, but to answer your question, you pick up the phone and call T-Mobile and tell them your order is wrong and you want the Rose Gold 6s in 64 GB. They will place a new order for you and if one is available, they will ship it within a day or two. If it's not available, then you'll have to wait until they come back in stock.
Yes, I understand what happened. Sorry that T-Mobile made a mistake and I understand the desire to have your phone now, but they are being more than fair by giving you $30.