Apple Store, it's a warranty issue. They'll exchange if they've got stock. If not they'll do it by mail.
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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
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Apple Store, it's a warranty issue. They'll exchange if they've got stock. If not they'll do it by mail.
Yeah, I've always done it at the Apple store though as T-Mobile never carries higher than 16GB in my area.
Hi! I'm new to the forum. I just came back from my local store. All of the associates tried to help me process the JoD return, but they said their system would not allow them to do so and that I would have to contact customer care to obtain a return label since T-Mobile didn't ship one to me. Yes, I know they texted everyone to ONLY return it at the store, but I pre-ordered the 6s Plus over the phone and the associates think that could be the reason for the failed return. I also pre-ordered 2 additional phones at the store and I am able to process returns at the store for those. Besides the phone vs. in-store difference, what I also noticed is that a trade-in was also done as part of the in-store pre-order. This could be THE reason for the return problem. It's just a guess.
Anyway, I just finished an online chat session and I was sent a return label and a note was added to my account that I attempted to return at the store today but was unsuccessful. The rep indicated that if I was charged for both the old and the new lease I would see a credit on my bill once the phone is received.
TL;DR: I have to return the old phone by mail which is probably due to the phone rep not (properly?) processing a trade-in of the old phone as part of the pre-order.
Anyway, I just finished an online chat session and I was sent a return label and a note was added to my account that I attempted to return at the store today but was unsuccessful. The rep indicated that if I was charged for both the old and the new lease I would see a credit on my bill once the phone is received.
TL;DR: I have to return the old phone by mail which is probably due to the phone rep not (properly?) processing a trade-in of the old phone as part of the pre-order.
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I have JUMP! and don't mind paying the $10 fee because it includes Insurance and the premium version of the app Lookout. I've only upgraded yearly and either paid my phone off before the next iPhone or turn it in after the upgrade and after 50% of the device was paid off. Haven't had any problems.
I have JUMP! and don't mind paying the $10 fee because it includes Insurance and the premium version of the app Lookout. I've only upgraded yearly and either paid my phone off before the next iPhone or turn it in after the upgrade and after 50% of the device was paid off. Haven't had any problems.
Same thing happened to me. They told me I had two phones on each line (which they claimed wasn't possible but obviously that's what they were seeing). Long story short I got a $10 per month bill credit for the trouble. I'll take it.
If the people in the store call customer care (their internal version) they will be able to help them do it in store. My local store did mine this afternoon. But they could not do it until customer care "fixed" it as they put it.
Ya, did y'all take the JOD back to store, or gonna mail them? and this SOB is FASSSSST Feels faster than my iPad air 2 to be honest. Touch ID is like wow blazing fast. The RG looks more Salmon and copper tone vs pink. In some lights it does look a little pinkish...no worries to me tho.
So, I guess it depends on your situation.
To pre-order my 6s, I went into the store, was not on JOD, but had 11 months paid on 24 month plan, I pre-ordered a 6s on the JOD promo. (on the 16th), they told me to send my old phone back. I did not get a text saying to go into the store with the old phone.
I got a Merchandise Return Label in my package, no postage necessary, just put the old phone in the bag (I put it in my old iPhone 6 box), write "from" address, put return label over UPS shipping label, remove or black out the smaller UPS lable, tape it shut (w/packing tape), and either put in mailbox or drop at Post Office. The return is USPS, not UPS.
Wow!! Tmobile called and they gave 70 dollars credit and said they were sorry that they shipped my iPhone using ground shipping instead of giving one day air shipping.
My question is that how does jump thingy work the program"jump" or "jod"? how much do you pay? is it helpful? is it beneficial?by doing all the calculations is it worth it?
My question is that how does jump thingy work the program"jump" or "jod"? how much do you pay? is it helpful? is it beneficial?by doing all the calculations is it worth it?
I'm very glad that they are working to make you happy. You deserve that. You have been I think the most patient of any of us here (all while being sick). So it's great to see them offering to make things better, what I wish they could give you is your phone.
The funny thing is I went into T-Mobile on Valentine's Day to trade in for another 6+ and used my JUMP! upgrade they packed the phone (my 5s) for me in bubble wrap. I ended up returning the 6+ the next day and cancelled my JUMP upgrade. Fast forward and I have the 6s+ now and my other 6+. My 5s is already packaged and ready to be shipped back.
Well I'm happy to say that the in-store JoD return process was smooth as hell. Seems like the key is finding a competent employee because there was one girl that flat out said she couldn't do it even though they had a printout of instructions to follow.
Is there anyone here who processed the in-store JoD return successfully who lives in NYC/Brooklyn? I went to 2 stores today and no one could help me before I gave up and did the online chat.
So my 3 devices should be here monday, does anyone know how long it should take to port the numbers over from att?
I understand you are mad and upset that you haven't gotten your phone but at least your phone is on the way. I originally order my phone on the 12th. They ordered wrong phone. Called back and order on the 15th but still ordered the wrong phone. I finally got the right order for a iPhone 6s Plus 128 GB RG on the 18th that makes me wait til between the 1st and 8th for my phone to be shipped if they get the inventory. Just try to stay calm. At least you got a credit. I haven't gotten anything!
Thank you but I think there are people here, like the person who said T-Mobile had lost their phone (I think I saw it here, could of been in another thread), that make me think my situation wasn't that bad.
I feel for people with Verizon, AT&T, Sprint or any other carrier that wouldn't compensate but instead make excuses. I'm lucky, T-Mobile hasn't reached that level yet where they are so big they just disregard their customer complaints.
I'll get my phone a little late but it could of been worse right? Like no promised shipping date, pending, phone was lost, etc. =)
P.S Crohns Disease can be a nightmare. LOL
People dealing with T-Mobile:
They are just human. It's okay to tell them you are upset. It's not okay to yell at them, degrade their jobs, call them names, etc.
You'll get further if you contact customer service, write them on Facebook, etc and explain the situation politely.
We're lucky our carrier actually cares about us. A lot of others aren't even getting much more than a "I'm sorry, but you'll still get the phone, so get over it.".
If you're given a date to receive the phone, just relax and read some reviews. Watch some movies. Or just get out of the house for a bit. =)
They are just human. It's okay to tell them you are upset. It's not okay to yell at them, degrade their jobs, call them names, etc.
You'll get further if you contact customer service, write them on Facebook, etc and explain the situation politely.
We're lucky our carrier actually cares about us. A lot of others aren't even getting much more than a "I'm sorry, but you'll still get the phone, so get over it.".
If you're given a date to receive the phone, just relax and read some reviews. Watch some movies. Or just get out of the house for a bit. =)
Same thing happened to me they kept telling me I could only return it if I had bought the 6S+ from their store. Once I showed them the text the rep called the customer service line and I was good to go.
This may sound dumb but check to make sure LTE is still turned on. If it is I would first try a hard reset and see if that fixes it.
Except that would be a blatant lie if you changed your mind on the color choice and said they ordered you the wrong one. If you changed your mind, pay the fee, take the jump, and keep your integrity.you can claim it was an order error and they ordered the wrong phone. play that route then you don't get charged for a return of phone and not use a jump