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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:

My box was fine. I didn't even flinch at the bubble bag. This is somewhat silly.

But I didn't get anything to ship my phone back in so now I have to call them. With regular jump I'm supposed to mail it back but since they didn't give me anything I'm going to see if I can just take it to a store. The people receiving the trade ins are super incompetent and told me my phone was cracked last year and it was a mess. Take it to the store if the option is there.
 
Here's the deal. I decided to switch from ATT to T-Mobile. I went into the store on pre-order day at about 7:00PM. I converted my unlocked 6+ to T-Mobile...no problem. Ordered new 6s+ was told it would be here on the 25th. Middle of last week UPS updates to show it will now be here on the 30th. Obviously a screw up. Now the surprising thing...I get a call this morning from a manager at T-Mobile apologizing for the shipping mistake and he informs me that they'll be crediting my account $50 for the next 2 months. $100 total. Unprovoked...I never called, tweeted, anything. This is how customer service is supposed to work. Own your mistake, make amends. Consider me impressed. I can wait until Wednesday. I just appreciate that they took the initiative and fixed the problem. Not so sure ATT would have.
 
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Received my 128GB 6s Plus Spay Gray yesterday afternoon and it's been working great so far. No lag and no defects that i've noticed. Box was almost perfect except 1 corner was dinged which is no big deal.
 
nateatlarge said:
If you are a jump on demand customer you are REQUIRED to take it into a store for verification and validation. If you return it by mail enjoy your drama. The jump on demand requirements are very clear. Yes T-Mobile screwed up on giving you a return label. This was incorrect. TAKE IT TO A STORE.
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See they told me I have to send mine back. With the usps label. Store told me to mail it back and tforce did the same as well. Store told me that there is no way he could give me s receipt of the jod lease return. Now, I only had that for like 2 plus weeks and it never showed on a bill yet. I wonder if they effected it.
 
There were a couple nicks and dents on the box. I didn't think I would've even noticed if people weren't on here complaining about it.
 
Anyone else having issues with their new phone dropping signal saying 'no service' until you reboot your phone? Service will come back for 20 mins and same thing will happen. Blah.
 
After playing with my iPhone 6s... I decided the 6s Plus is the better option for me. I called customer service, they are sending me a return label to return the 6s. She placed the order for 6s Plus.
 
utahman130 said:
Departure scan from Louisville at 4 AM today, no movement since.
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I'm sure it's arrived in Salt Lake from Louisville, weird that there is no arrival scan.

Screen Shot 2015-09-26 at 3.04.48 PM.png
 
DiokUnlocks said:
yea but remember tomorrow is sunday, i have a 6s silver coming in and departure scan (Jamaica, NY) was this morning at 7:16 no arrival since so just chill
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At least i'll be getting it Monday. Didn't think I would be getting it for a while since I ordered on 9/24
 
utahman130 said:
Since it's Saturday, It's probably sitting in Salt Lake but no one is there to scan it or something.
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yea, most likely thats the case tomorrow is sunday so we might not see movement till tonight then nothing til monday. i got my rose gold yesterday still havent opened it hahah
 
i received my phone yesterday and i dont know if its just me but the backlight on my screen isn't even.. like the left part is dark and the right part is lighter. I wonder if I can change the phone at t-mobile or apple store?

Thanks
 
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iceman81 said:
i received my phone yesterday and i dont know if its just me but the backlight on my screen isn't even.. like the left part is dark and the right part is lighter. I wonder if I can change the phone at t-mobile or apple store?

Thanks
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unless your going through the insurance t-mobile isnt going to do anything i believe they will tell you go to the apple store
 
allprologue said:
My box was fine. I didn't even flinch at the bubble bag. This is somewhat silly.

But I didn't get anything to ship my phone back in so now I have to call them. With regular jump I'm supposed to mail it back but since they didn't give me anything I'm going to see if I can just take it to a store. The people receiving the trade ins are super incompetent and told me my phone was cracked last year and it was a mess. Take it to the store if the option is there.
Click to expand...

It says right on the letter you can purchase optional insurance from the post office. Anyone who doesn't do that is a fool in my opinion.
 
Wow. Supervisor from T-Mobile just offered me a $100 credit.

This is why I like T-Mobile. If you're seriously disgruntled for good reason, they'll take care of you.
 
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