T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:

[allprologue]

They finally called me back -- I guess they were calling to confirm? he says my order is in the system to be shipped as soon as they receive the phones, delivered on launch day or the next business day. And that I'll get my emails in the next day or so.

interestingly my order number is still 00118xxx. There is no S in front of it at this point, and he says it's in the system, with the correct phone I ordered, and he notes that it was placed successfully. So there's no real need to stress if you don't have an S order number yet. I'll just sit tight.

 

[vikingjunior]

Doing this verbally on a phone with a noisy call center background has proven to = FAIL! T-MOBILE manually putting in the orders reminds me of the presedential election and the old ladies counting the hanging chads.

 

[aka777]

Received a call to clarify the order and I too have now officially received my EIPs..

Ordered at 1:15am PST.

 

[Gix1k]

This thread got me nervous so I called. I gave my order # and she saw my phone. Told me i should the email I need to sign by tomorrow. She said it should be there when I wake up. Also said my order number means I was at the top of the list and my phone will be delivered on the 25th.

 

[promet2009]

I am awaiting a call back from CS to see why my EIP is 24 months when I did jump on demand.

 

[ghsDUDE]

Dang - still haven't gotten mine

 

[AppleChic76]

This thread got me nervous so I called. I gave my order # and she saw my phone. Told me i should the email I need to sign by tomorrow. She said it should be there when I wake up. Also said my order number means I was at the top of the list and my phone will be delivered on the 25th.

What's your order # sequence? 001xxxxx?

 

[ElvisThePelvis]

T-mobile is lagging a bit in getting the orders input. I was dialing at 10 minutes to midnight PT on the 11th and completed my four orders right after midnight PT on the 12th. I have received one EIP agreement via mail for one of the lines. I noticed this on the email:

ORDER DATE:09/12/2015 at 03:36 PM PDT

Fifteen hours and thirty minutes after I ordered. I guess this means, keep waiting, your paperwork will start to show up.

I also received this text from T-Mobile:

"Thanks for your iPhone order - Your place in line is secure! It's taking longer than expected to send the order confirmation. Don't worry - it won't impact when you will receive your new iPhone. We'll send confirmation in the next 24 hours."

While typing this forum post, I received a call from T-Mobile and they confirmed the other three orders on my account. So now all four are confirmed, arriving on the 25th and I have confirmation numbers. It took over 18 hours but they did it.

Why? Well straight form the T-Mobile rep's mouth: "We expected less orders but have a lot more than expected. We had to call in overtime and off staff to get this moving."

 

[Anijake]

I placed my order in the store and signed up for JOD, the quoted price for the 64gig Plus was $99 down, $24 a month... but when I got home and looked at the lease agreement it says $32 and change per month. When I called they said its a promo and will reflect on my bill. When I asked for something in writing they said its noted in my account. Is that SOP? why can I not get in writing the correct pricing? Did this happen to anyone else?

 

[gsmumbo]

The first company that can put together a stress-free pre-order consistently even in the high demand years will be the company that I switch to and stick with. I'm tired of stressing for 2 days every year wondering whether I'm going to get a phone or not.

Last year it was Apple and their website. Years before that was AT&T and no stock. This year is T-Mobile and no idea whether I have a phone 17 hours later. 5 multi-billion dollar companies, and not one can put together a program to take a million or two orders per hour for a day or so. What is so freaking hard about this?? String together enough servers, test it and do it! The first company to do it will get my business.

This year I made a reservation to do the Apple Upgrade Program. It was damn near flawless. My wife ended up ditching JoD for the Upgrade program too.

 

[bhenny1]

I placed my order in the store and signed up for JOD, the quoted price for the 64gig Plus was $99 down, $24 a month... but when I got home and looked at the lease agreement it says $32 and change per month. When I called they said its a promo and will reflect on my bill. When I asked for something in writing they said its noted in my account. Is that SOP? why can I not get in writing the correct pricing? Did this happen to anyone else?

This is the fine print of the Jump! On Demand program:

"Limited time offer; subject to change. For well-qualified buyers. Eligible paid-off smartphone trade-in, lease, $15 SIM starter kit, & qual'g service req'd. $20+taxes/mo ($24+taxes/mo for 6s Plus) for 18-mo lease after monthly bill credits. Must remain on qual'g service in good standing for duration of Lease term. If you cancel wireless service, remaining payments (of up to $$27/$31/mo) become due."

 

[AppleChic76]

T-mobile is lagging a bit in getting the orders input.

It took over 18 hours but they did it.

Why? Well straight form the T-Mobile rep's mouth: "We expected less orders but have a lot more than expected. We had to call in overtime and off staff to get this moving."

Blank stare.

 

[isaihtb11]

Placed my order over the phone, just moving to T-Mobile with a 2 line family plan. Easy process

 

[aka777]

What do you guys see in your agreements for end of lease buyouts, as I am seeing the following:

iPhone 6s - RG - 64GB - $182
iPhone 6s+ - S - 64gb - $210

 

[ElvisThePelvis]

d

What do you guys for end of lease buyouts, as I am seeing the following:

iPhone 6s - RG - 64GB - $182
iPhone 6s+ - S - 64gb - $210

You have an option to purchase the [ iPhone 6s - Rose Gold - 64GB ] at the end of the lease term for $ 182.00 .

Straight from the EIP.

 

[zachy85]

Called CS and the person got the same error when trying to put my JuD order through. Error in processing shipping or something. I'm going to call the store back tomorrow and see if they can escalate to their help desk. I'm beginning to regret going the preorder in store route and should have just called this morning. Luckily, I'm not too stressed about keeping my 6+ a bit longer as I just got it recently.

 

[vikingjunior]

So I lost confidence in T Mobile and decided to just order with Apple full price and pick up at the store on the 25th. I will just sell my old phone on swappa. I didn't like when the T Mobile rep said they will ship on the 25th and will receive on the 26th. My UPS service center and most areclosed on Saturday. I'm not waiting in the house all day and evening for a delivery.

 

[camacluv]

I just noticed that I think the rep did an EIP regular cuz the agreement says 24 months. I wanted to do jump on demand and told him that. Anyone else see this?

Yes, same thing here. Finally got a call from a rep at 5pm (pacific). He called to verify that there will be a $99 down payment (6s 64gb) and said that information may not have been made clear when I placed the order early this morning. He called while I was running errands so I didn't have my thoughts together at the time. <grr> He did not mention JoD and I should have asked! I received an email with the EIP just before 6pm (pacific) and it's apparently not JoD as it is not mentioned at all and the term is 24 months! I'm kind of upset about this as I told the rep when I ordered more than once that I wanted JoD. So frustrated. I haven't signed the EIP yet. Not sure what to do. At least the device is correct. Am I getting a worse deal because it's not JoD? Are there any pros to ending up with a regular EIP vs JoD? I was interested in JoD for the upgrades. I'm just not sure what to do. :-( Any suggestions??

 

[bhenny1]

d


You have an option to purchase the [ iPhone 6s - Rose Gold - 64GB ] at the end of the lease term for $ 182.00 .

Straight from the EIP.

Mines $182.00 as well.

 

[hockeyamd]

Called CS and the person got the same error when trying to put my JuD order through. Error in processing shipping or something. I'm going to call the store back tomorrow and see if they can escalate to their help desk. I'm beginning to regret going the preorder in store route and should have just called this morning. Luckily, I'm not too stressed about keeping my 6+ a bit longer as I just got it recently.

Same here. I tweeted John Legere and he said he is looking into this now!

 

[Jaggrey]

My quick story... Called at 3am, ordered 2 6s+ (one SG one RG) around 40 mins later, another half hour confirmed no down payment on memory upgrade. Saturday afternoon I get an EIP for the SG not the RG. I called them twice and both times they said the email would come within half an hour but it never came. Got the S order number for the RG one one of those times I called. Called again in the evening, gave the order number and they said it was for SG not RG. I had to place the order again. Rep's computer kept crashing at the end of the ordering process, called me back when he got it to go thru. Then I got 4 emails, 2 for SG and two for RG. Despite the order number he gave me for the correct RG being the last email, I signed the first one I got that looked correct, which was the second to last one. It had a slightly earlier order time by half an hour, tho that probably doesn't matter at this point.

Oh well, at least they were free!

 

[manders09]

Maybe this will be of benefit to you or someone else reading this. http://explore.t-mobile.com/shipping-dates

lol how is this any different than what I said- easy with the passive aggressive crap. They never know how many they are getting of devices each time. so its all back ordered status till **** comes in. And like last year when we tracked planes literally from china to their distribution centers they don't know what they have in each shipment till they open and process it. Not every carrier gets the same numbers of each size/colour/model each shipment. They just keep processing huge amounts 24/7 that keep coming in and sometimes it's all one colour with no others...sometimes its all mixed colours of a particular size. That's how it was explained last year whent his fiasco happened. Apple never tells the carriers how many of each were made or how many they're getting. They're pretty much kept in the dark. Each carrier just carries on sales with hope they get enough to fill the orders in a timely fashion.

AKA CHILL till Tmobile starts getting phones to know if something is truly back ordered.

I ordered within the first 30 min. have a confirmation number 00119XXX and still haven't received an email yet. The lady said it doesn't change my status, said they just have 72 hrs to send me the email from the order time and then I have 48hrs to sign it to keep my order. Sounds like that has nothing to do with your place in line.

 

[zachy85]

Same here. I tweeted John Legere and he said he is looking into this now!

good idea, ill do that now too. I assume im not the only one to have had this "error in shipping method" or whatever they were calling it. The retail support rep I spoke with could see all of the retail stores attempts to do the order today, so I guess thats something...

 

[camacluv]

For those who ended up with a regular 24-month EIP when you really wanted the jump on demand agreement, what are you doing about it?

 

[vikingjunior]

Ordered 10 am eastern just received EIP and it will sit there for 48 because I'm not touching it. Going the Apple Store route.