So, if I'm hearing you right, we're crazy for expecting a company to take down our orders correctly? Should a consumer have to spend hours (and I do mean hours) of our time trying to fix their mistakes?
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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:
- Thread starter chino303
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So, if I'm hearing you right, we're crazy for expecting a company to take down our orders correctly? Should a consumer have to spend hours (and I do mean hours) of our time trying to fix their mistakes?
Having issues with order going through. Got a call last night asking for a down payment. Said they would escalate because they want my 64 to 128GB free upgrade to be free like I was promised.
Called today and was given two order numbers starting with S006141xxx
What are everyone else's order numbers? Still no emails from them.
Called today and was given two order numbers starting with S006141xxx
What are everyone else's order numbers? Still no emails from them.
Funny thing is all these people freaking out and the phones won't ship for a week and a half. It's not like they are shipping tomorrow. They could probably call anytime at the end of next week and have no problem getting through.
Yeah because people aren't perfect. I suppose you have never made a single mistake ever. Try handling hundreds of thousands of orders in a matter of hours. It's just ignorant the way people are acting and treating T-Mobile customer service. Most of the people you are harassing aren't even the ones that took your order. Grow up its a phone.
On the phone with T-Mobile for the 4th time to have them fix my second-phone contract and put it on JOD where it is supposed to be, but it is very difficult to communicate with the person on the other end of the line -- english is not their primary language. She cannot understand what it is that I need, no matter how clearly I explain it, so I am holding for a supervisor.
Either they fix this contract issues now and find a way to put me back towards the front of the ordering line, and give me some kind of discount for having to endure this ordeal, or I'm cancelling with them and remaining with AT&T.
Either they fix this contract issues now and find a way to put me back towards the front of the ordering line, and give me some kind of discount for having to endure this ordeal, or I'm cancelling with them and remaining with AT&T.
Oh, well he told me that it was 6.99 or 14.99 and then he told me he'd upgrade me to over night shipping for free.
I'm not treating any of their customer service reps bad or being rude to them. I am very polite to them. I simply want them to process my order correctly
Thanks for the comment telling me to grow up. It's apparent you are trying to bully people and have nothing meaningful to contribute here.
Oh yeah I'm just a big bad bully. You sound pretty rude with your list of demands. Please listing demands isn't contributing you just want someone to complain to and that's all the internet is good for anymore.
He's only saying this stuff because he doesn't have any issues with his order.
Nobody is wrong for trying to get their order fixed when it should've been accurate to begin with.
They took his order wrong and it wasn't just him. Allot of orders that were suppose to be JOD are jump. I gave up with customer service it's not their fault it's the stupid system and incorrect training. But he's trying to get through to some one who should be able to fix it
Actually I do have an issue they misspelled my last name in the customer name field. Not too bad. The guy at the store was standing there looking at my ID when he typed it in. I called them and they said not to worry about it so I'm not. That's the end of my story not very dramatic I know.
Totally agree. Why would we waste our time arguing about our pre-orders if everything went through smoothly.
Problem is English isn't their first language. I had to have the lady repeat herself numerous times.
I am awaiting a phone call back from them tonight after 10pm. They did a regular EIP vs JOD and they had to cancel my pre order and told me I have to wait 24 hours
Wow. It looks like you're having a bad day.
I'm just trying to get T-Mobile to fix their mistakes so my order will be correct. And yes, I'm asking for compensation because after looking at my recent calls, I have now spent a cumaltive total of 4 hours and 16 minutes on the phone with them. They may or may not compensate me and that is their choice to make, and I may or may not do business with them as a result. There's nothing rude going on here nor am I treating any of the customer service reps poorly.
I don't think it would be as bad if the orders last year weren't also bad- so any signs of issues everyone tends to panic (me included lol since last year it went awful for me). This year has been marginally smoother overall and shows some improvements. They still need to hammer out the problems, but long as they keep trying to actively fix the issues for next time I don't mind. In before they royally **** up all the shipping/processing coming up in the next couple days lol.
Cleveland Browns fan j/k. I know it's urgent that you get through because you want your phone on launch. I get it.
This and a lot of them aren't properly informed/trained. The first woman I had on the phone to place my order right before 3am est was a super thick accented woman and she didn't want to do any preordering on the phone kept saying for me to go to the store. Then when I said no your website says to call at 12am pst... she agreed to do it. Then proceeded to tell me she can't do either jump or jump on demand, when that was wrong as well. So its really a grab-bag of who you get on the phone to help you and what they know/experienced these preorder before. I understand they probably have it "all hands on deck" status there at tmo but they need to strictly inform them what is accurate info and what is going on actively so they can properly help customers start to finish. The misinformation causes the panic.
We know it. It's gong to be "I haven't got my tracking number yet". That's when people really start freaking out. Come the 24th and you don't have your tracking number, oh man it's tough sleeping. Then your phone doesn't come Friday and your thinking will they have Saturday delivery. Then it shows up Saturday and you can't believe it. It's an emotional roller coast.
This isn't my first time.
Last year my phone was delivered at 1:30pm. I was promised to get it before 10am.
Soooooo. As it turns out, they had my email address wrong. Spelled my last name wrong. Soon as the rep--no doubt at least the eleventh or so I've spoken with--fixed that, I got my lease right away. While still on the phone. It does say it was ordered at 9 something am on the 12th but from what everyone is saying that's just the time it was bettered into the system since it was actually placed at 12:25 PST.
Now, the bad news is this--and I'm hoping to get some help--they said I can't do Jump on Demand because in order to do that your current phone has to be paid off.
So all of you guys that did JoD had phones that were paid off?
Now, the bad news is this--and I'm hoping to get some help--they said I can't do Jump on Demand because in order to do that your current phone has to be paid off.
So all of you guys that did JoD had phones that were paid off?
You would think companies would prepare for this a week or so in advance. I would think they would sit down and run through scenarios but apparently they don't do that. It would seem that a large part of it is just correct user input. I've seen a number of people who they T-Mobile ordered them the wrong device. They T-Mobile also don't seem to understand the difference between Jump! And JOD and that is a serious issue.