For those of you who ordered through JoD and had the totally wrong phone ordered (6s vs 6s Plus etc...), what was your resolution?
Either they fix this contract issues now and find a way to put me back towards the front of the ordering line, and give me some kind of discount for having to endure this ordeal, or I'm cancelling with them and remaining with AT&T.
I was able to check before. Now it says this: "If you have placed a recent order, it's making it's way through our systems now. Please come back and check again later."![]()
For those of you who ordered through JoD and had the totally wrong phone ordered (6s vs 6s Plus etc...), what was your resolution?
I'm new to this thread so I apologize if this has already been discussed. I ordered 2-64GB 6s over the phone on Saturday. I received a call from T-Mobile the next day to ask for more details from me. They had trouble finding one of my orders. Apparently they had to split the order up. I do have order numbers but have not received any email from T-Mobile and I'm not seeing any updates on T-Mobile.com. Did anyone else have this happen and is anyone seeing order status updates?
I got that and refreshed. I'm still being processed now. There is just the down payment and taxes and stuff there.
I no longer have an S00 order #. I did for my initial order that was place am hour after preorders opened up. But they messed that up. I now have a 224xxxxxx order # that was place by the excretive response team. I was promised a priority listing so that my device arrives on day 1 even though I lost my initial place in line. I'll see how that turns out. I can at least rest a bit easy that my device was ordered correctly nowOh okay cool, so I just checked and I still see that I ordered the iPhone 6s Plus 64GB Space Gray. I also see my order # but its not a S00 like yours. I got my order placed before like 1240 on the 12th...
If you are on the JOD for iPhone 6s+ 64GB, which I am, then your EIP should look like this:I can vouch for this. My order seems to have gone through smooth, so I have yet to complain. Last year however I was raising HELL. God it was just an awful experience. I am trying to think back to when I got the 6+ and I don't even remember if I got it on launch or the next week or so. I hope all you guys get everything sorted out.
My EIP states:
Downpayment:
$99.99
Tax:
$65.87
Total:
$165.86
So the phone is $849.99 then there is a $65.87 sales tax on the phone, and you basically pay that with the downpayment. so your downpayment is basically $99.99 + your tax %
Luckily I have 2 lines, so I just placed another order using the 2nd line, and will just return/"refuse the shipment" when the wrong order come. That's what the TMO rep told me to do in store. There will be no restocking fee after I do that. But John Legere also stated in the promotional video that TMO will refund any fees if we are not happy with the coverage. I know this is not coverage related but... just want to throw this out there.For those of you who ordered through JoD and had the totally wrong phone ordered (6s vs 6s Plus etc...), what was your resolution?
Same.What are people seeing under Order Status today? This is what mine shows as of this morning.
Slightly concerned because it doesn't show the name of the phone I ordered or any other information ...
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And there's a good chance they will continue to charge you for the phone you refused/returned for about 7 months or so and you will probably have to make a dozen or more phone calls about it. Happened to me. I had an EIP charge on my account for a second 6Plus that I returned for about 7 months before I finally got them to remove it.Luckily I have 2 lines, so I just placed another order using the 2nd line, and will just return/"refuse the shipment" when the wrong order come. That's what the TMO rep told me to do in store. There will be no restocking fee after I do that. But John Legere also stated in the promotional video that TMO will refund any fees if we are not happy with the coverage. I know this is not coverage related but... just want to throw this out there.
Mine just showed up. Same as before.Same.
Have you checked out this T-mobile Order Status Lookup page?Mine just showed up. Same as before.
Thank you for your order. Detail status information for your order is not yet available. If your order was placed recently, updates will be available soon. Please check back later.
Appreciate the link. Mine says the same as you after looking it up. The funny thing is the link to check order status that comes with the email confirmation doesn't work. Leads me to believe they have multiple systems within a company...Have you checked out this T-mobile Order Status Lookup page?
https://explore.t-mobile.com/order-status
Mine shows:
Order Number: S00604XXXX
Item: Apple iPhone 6s - Rose Gold - 64GB
Status: Your order is confirmed. We will send a shipping estimate soon.
What are people seeing under Order Status today? This is what mine shows as of this morning.
Slightly concerned because it doesn't show the name of the phone I ordered or any other information ...
![]()
If you are on the JOD for iPhone 6s+ 64GB, which I am, then your EIP should look like this:
Downpay: $99.99
Tax: $8.00 (your local tax rate 8% for me)
Total: $107.99
I believe the EIP I got with the numbers stated above is correct because the phone is amortized down, and we will be paying taxes each month when they come.
Yep same here.
I am not on JOD, just regular JUMP! So I am not sure how the tax situation is gonna work.
https://forums.macrumors.com/threads/t-mobile-order-numbers-how-far-in-the-queue-are-you.1915278Anyone have a link to the poll where you could put your order number range in to get an idea where you are in line?