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Target pre order?
- Thread starter Markiie
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Portland, OR Cascade Station Target
I guess they only received ATT regular 6's today and they think it will probably be next week before any additional phones come in. Went to Verizon just before lunch (10 min wait) for my regular 64GB SG.
I guess they only received ATT regular 6's today and they think it will probably be next week before any additional phones come in. Went to Verizon just before lunch (10 min wait) for my regular 64GB SG.
Well I guess target came through,had to drive across town but I was able to get my iPhone 6 plus 16GB. Turns out target will not get anything larger than 16gb in the plus model for right now. You may see one or two but that's it. The main supply for the high storage is apple and cell companies may get a few. Makes sense.
Target Pre orders
Is it just me or does Target Mobile do a horrid job on keeping its customers up to date? I was the first person to pre order (Frisco,Tx) 6Plus 64g gold AT&T . I showed up this morning. The rep only had 6's I should expect an email when they arrive... Not even one 6plus???? Whats the point of pre order if they cant even get them launch date. Target really let me down... lack of communication.
Anyone have same prob?
Is it just me or does Target Mobile do a horrid job on keeping its customers up to date? I was the first person to pre order (Frisco,Tx) 6Plus 64g gold AT&T . I showed up this morning. The rep only had 6's I should expect an email when they arrive... Not even one 6plus???? Whats the point of pre order if they cant even get them launch date. Target really let me down... lack of communication.
Anyone have same prob?
Is it just me or does Target Mobile do a horrid job on keeping its customers up to date? I was the first person to pre order (Frisco,Tx) 6Plus 64g gold AT&T . I showed up this morning. The rep only had 6's I should expect an email when they arrive... Not even one 6plus???? Whats the point of pre order if they cant even get them launch date. Target really let me down... lack of communication.
Anyone have same prob?
same hear kinda hoping for a miracle to happen sometime this week but i'm gonna try again tomorrow.
Hey folks,
Target didn't come through for me, and after many, many calls to different Targets, Bestbuys, RadioShacks, Staples, etc. etc. I took a break, and noticed the thread to "preorder" through Apple's website which has an available pick up for this morning. (Saturday morning) Did it, and will be making a drive out to an Apple Store about an hour and a half away...which is totally worth the while rather than pounding phones, calling stores, and praying that something will come in.
Get it straight from the horse's mouth! Excited to go pick up my 64GB Plus in Space Grey!
Target didn't come through for me, and after many, many calls to different Targets, Bestbuys, RadioShacks, Staples, etc. etc. I took a break, and noticed the thread to "preorder" through Apple's website which has an available pick up for this morning. (Saturday morning) Did it, and will be making a drive out to an Apple Store about an hour and a half away...which is totally worth the while rather than pounding phones, calling stores, and praying that something will come in.
Get it straight from the horse's mouth! Excited to go pick up my 64GB Plus in Space Grey!
DOOOD you are freggin awesome i just did that as well! Ill be picking up 64GB Plus GOLD!
I'm sure this will be available every morning. Get it straight from the horse's mouth! LULZI did the same. Woke up at 3am and checked Apple's website and they have some available at my local store. Just waiting on confirmation on what time to pick up. Sorry Target, I will not buy electronics there ever again.
S**W Target, Apple Store came through
Got up early this morning, discussed the whole situation with my wife. Together we speculated that visiting the Apple Store on day 2 when others are not expecting phones might pay off. From that, I got the idea to try once again to pre-order from Apple.com for store pickup. Background info: For a 1-1/2 weeks the radio button on their site to click store pickup was inactive. Guess what, this morning, the button worked! Picking up TWO 64GIG iPHONE +'s today.
S**W Target, and then do it again. They are less than worthless, they are dishonest. If they ever do email me, I'll do one of three things. 1)tell them what color brown their c**p is. 2)turn on a buddy to that phone. 3) just laugh at them.
I now see on this forum the word has gotten around to others about Apple Store availability. I'm happy for you all. I'm also sad for those who got 16 gig when they wanted more. Not sure if you can maybe upgrade it? But a 64 gig outright (unlocked) from the site, and then return the 16 gig at the Store? Just some thoughts. The day is looking better!
Got up early this morning, discussed the whole situation with my wife. Together we speculated that visiting the Apple Store on day 2 when others are not expecting phones might pay off. From that, I got the idea to try once again to pre-order from Apple.com for store pickup. Background info: For a 1-1/2 weeks the radio button on their site to click store pickup was inactive. Guess what, this morning, the button worked! Picking up TWO 64GIG iPHONE +'s today.
S**W Target, and then do it again. They are less than worthless, they are dishonest. If they ever do email me, I'll do one of three things. 1)tell them what color brown their c**p is. 2)turn on a buddy to that phone. 3) just laugh at them.
I now see on this forum the word has gotten around to others about Apple Store availability. I'm happy for you all. I'm also sad for those who got 16 gig when they wanted more. Not sure if you can maybe upgrade it? But a 64 gig outright (unlocked) from the site, and then return the 16 gig at the Store? Just some thoughts. The day is looking better!
TARGETS PRE ORDER NEVER AGAIN. If you are reading this and work for Target Mobile please inform your customer at least if you aren't gonna have them in stock. Disgusted.
16 GB is more than good with me,I dont have that many apps that take up tons of space. (FB is my biggest app). All my stuff is cloud based via itunes match,Pandora,icloud drive. So im happy =) Im glad I went with Silver and White boy does it look good.
I'm not quite sure anyone has been successful getting an iPhone from Target period.
That being said, the posters above were right, Apple Store got some quantities in this morning. I managed to put a Verizon 16GB Plus SG in my cart for pickup today until it changed to "Unavailable" at the last moment. Probably a blessing - I really don't want only 16GB.
I'm sorry you all had to deal with this Target garbage. I was planning to pre-order with them Friday morning, but instead I waited up and ordered through Sprint and got both my 6 and 6 Plus delivered yesterday. I wanted to save a bit with Target with the whole red card deal, but I'm so glad I didn't. The paltry savings isn't worth dealing with the calling and driving around trying to hunt one down. Probably use up that savings in gas money.
I bit the bullet and stood in line at the Apple Store for an iPhone 6+. They ran out about 5 people before me (I was about 40th in line!) ... But I got the carrier, color, and capacity that I wanted.
I always forget how great Apple is with their customer service. The greeters handing out reservations were polite and honest, especially when the 6+ stock ran out for the day. They also clearly stated our options without being cagey, and let us know when shipments come in. Just an overwhelmingly positive experience. What a stark contrast compared to Target Mobile.
I always forget how great Apple is with their customer service. The greeters handing out reservations were polite and honest, especially when the 6+ stock ran out for the day. They also clearly stated our options without being cagey, and let us know when shipments come in. Just an overwhelmingly positive experience. What a stark contrast compared to Target Mobile.
I would just like to point out that the people that handle the mobile purchases/contracts in Targets don't work for Target, and that some Target stores did get phones on launch day. I work for Target and we are on top of our game when it comes to logistics lol. We can't really control when we get merch in but we do our best to try to accommodate our guests. That being said, yeah, the people they bring in to do our mobile are usually clueless and don't really care about quality service, they're just trying to make some money. I'm not sure if they make commission but I wouldn't be surprised if they didn't and that somewhat explains their apathy towards helping customers, be it keeping them up to date or just providing the right information.
Target needs to find a better buyer for their mobile phones then, and that does ultimately become Target's responsibility. I work for Target as well, and this has been three straight years of iPhone issues on day one. I understand that the Targets/Best Buys/Radioshacks of the country sit in 3rd place on the allocation pecking order, but the Best Buy down the road had nearly 15-20 phones still in stock by the afternoon, whereas our Target had gotten nothing.
A previous poster had listed the CEO of Target's email and encouraged people to write. When it didn't get bounced back I assumed it was at least an email that was monitored and that the format of firstname.lastname@target.com seemed to be accurate. So I proceeded to email every executive listed on their corporate page that has anything to do with stores or merchandise. Overkill? Obsessive? Maybe, but I had already expressed my concerns to my local store, the Target Facebook and Twitter page and the 1-800 number with results that ranged from nothing at all to apathetic or confused (meaning they weren't understanding the situation) at best.
And, sure enough, I got results. A little after 8 the district manager for my store called and left me a voicemail with an apology and that they were having difficulties locating a single phone that matched my preorder (Plus, 64gb, space gray, Verizon) anywhere but that they were "scouring" the system to do everything they could to get me one this weekend. He said that he would call me back to let me know what to expect and left his personal cell number.
I didn't get the voicemail for a few hours but texted him back and said I didn't want them to take away someone else's "preorder" that has an equal right to it as I do. I explained that the reason I reached out was two main things. One: the great frustration of showing up at my local store as the doors were unlocked on the 12th to preorder only to be met by a staff that had no clue that it was happening and was told the "mobile guy doesn't come in until 11". This despite the fact that the preorder was prominently displayed on their website. That's terrible management and a failure to meet your advertised claims. I understand that Target Mobile is freelance out to another company but as a customer I don't really care about that first of all, and nowhere on the website does it state this...in other words, Target is still claiming responsibility for the mobile department.
Two: of course the obvious deception with claiming this was a "preorder". A preorder assumes a specific order for a specific phone with a specific time frame guarantee of delivery. This was at best a reservation list if my specific desired phone just happens to show up at my specific store at any point in the future.
Please forgive the long post but I really encourage people to take the steps I have...don't just call the local store or the 1-800 number. It may not change any of the frustration we are experiencing now but if we make our voices heard they might actually instill lasting change that makes sure this never happens again. Bottom line is Target dropped the ball big time. Again. And they should be held responsible.
I used this site to get emails again using firstname.lastname@target.com and none of them got bounced back: http://pressroom.target.com/leadership
This is the text of the email I sent:
Name,
I'm extremely disappointed with my experience with Target and the iPhone 6 preorder and launch. I showed up at 8am the day of the preorder and was told "Oh, the mobile guy isn't here- he will be in at 10 or maybe 11....and he's the only one who can help you." You prominently displayed the preorder event on your website. Yet zero preparation. So I did return to get it preordered but was told "you want a higher capacity one so I wouldn't hold your breath...some people who preordered last time we did this never got one- like never."
So now the launch has come and gone and no phone. The guys I've talked to are close to useless as they have zero idea where my phone is or when I may expect. Zero time frame. I'm completely in the dark. I'm incredibly disappointed in how this process has been handled. I'd give your company an F on communication and so far an F on delivering on what you advertised.
Can you please offer any explanation? Can you offer me any time frame??
I spend thousands of dollars at Target in a year and you've greatly let me down.
Sincerely,
And these are screenshots of my conversation with the district manager:
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And, sure enough, I got results. A little after 8 the district manager for my store called and left me a voicemail with an apology and that they were having difficulties locating a single phone that matched my preorder (Plus, 64gb, space gray, Verizon) anywhere but that they were "scouring" the system to do everything they could to get me one this weekend. He said that he would call me back to let me know what to expect and left his personal cell number.
I didn't get the voicemail for a few hours but texted him back and said I didn't want them to take away someone else's "preorder" that has an equal right to it as I do. I explained that the reason I reached out was two main things. One: the great frustration of showing up at my local store as the doors were unlocked on the 12th to preorder only to be met by a staff that had no clue that it was happening and was told the "mobile guy doesn't come in until 11". This despite the fact that the preorder was prominently displayed on their website. That's terrible management and a failure to meet your advertised claims. I understand that Target Mobile is freelance out to another company but as a customer I don't really care about that first of all, and nowhere on the website does it state this...in other words, Target is still claiming responsibility for the mobile department.
Two: of course the obvious deception with claiming this was a "preorder". A preorder assumes a specific order for a specific phone with a specific time frame guarantee of delivery. This was at best a reservation list if my specific desired phone just happens to show up at my specific store at any point in the future.
Please forgive the long post but I really encourage people to take the steps I have...don't just call the local store or the 1-800 number. It may not change any of the frustration we are experiencing now but if we make our voices heard they might actually instill lasting change that makes sure this never happens again. Bottom line is Target dropped the ball big time. Again. And they should be held responsible.
I used this site to get emails again using firstname.lastname@target.com and none of them got bounced back: http://pressroom.target.com/leadership
This is the text of the email I sent:
Name,
I'm extremely disappointed with my experience with Target and the iPhone 6 preorder and launch. I showed up at 8am the day of the preorder and was told "Oh, the mobile guy isn't here- he will be in at 10 or maybe 11....and he's the only one who can help you." You prominently displayed the preorder event on your website. Yet zero preparation. So I did return to get it preordered but was told "you want a higher capacity one so I wouldn't hold your breath...some people who preordered last time we did this never got one- like never."
So now the launch has come and gone and no phone. The guys I've talked to are close to useless as they have zero idea where my phone is or when I may expect. Zero time frame. I'm completely in the dark. I'm incredibly disappointed in how this process has been handled. I'd give your company an F on communication and so far an F on delivering on what you advertised.
Can you please offer any explanation? Can you offer me any time frame??
I spend thousands of dollars at Target in a year and you've greatly let me down.
Sincerely,
And these are screenshots of my conversation with the district manager:
