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Techhouseuk.com anyone?

blondejon said:
paypal told me they understood my frustration but were doing all they could to resolve it. I said they werent as theyd know about the new website if that was the case.
Has anyone used the form on the website to tell the new company we know who they are and that we want our money back?
Click to expand...

No, and not sure it's such a good idea.
It might just make them shut down this site pretty quickly, before the police or PayPal get round to looking into it.
It won't help us much as we still don't actually know who they are exactly...
They'll just ignore us or shut down the site and scarper.

PayPal really do suck.
 
My message to Liverpool City Council Trading Standards

The following is a copy of the message I sent to my council's Trading Standards:
Sirs,

I placed an order with this firm (Company no. 06658556) on the 9th September 2008, and paid them
the sum of £86.93 for goods which I have not received.

Their website (www.techhouseuk.com) has been down since approximately September 30th 2008, and their
email addresses no longer work.

There are a number of concerns I have:
They used a third party (PayPal) to process card payments, meaning there are no bank details to pass on.
The PayPal payment was collected in the name of a firm called Web&Net Ltd (no. 06239322).
The emailed invoice I received listed an address for the business, but the Companies House record shows another
as the registered address, whilst Web & Net Ltd is registered to a third address.

Whilst discussing this case online with other victims of this site, we have been concerned to discover a site operated
apparently by Zaafs.Com Ltd, no. 06130913 (website www.zaafs.com) which is the same in appearance to techhouseuk.com,
has the same internet domain registration company, and also lists an address other to that registered on the site.
There is serious concern that this site may be being operated by those behind techhouseuk.

I appreciate that your response/actions on this issue might be limited by the geographic area in which these firms
appear to operate, but if nothing else, I have been the victim of what at best is a scam, and worse outright theft, and would appreciate any support you can provide.
Click to expand...

In addition, on re-reading this thread, I've collated all the various addresses, companies and suspicions we have into the attached txt file, which will hopefully help any of us needing it all in one handy place.

techthree
 

Attachments

  • Techhouse info.txt
    5.4 KB · Views: 291
New Guidance from Consumer Direct

Most goods purchased over the internet are covered by the Consumer Protection (Distance Selling) Regulations 2000. Under these Regulations, you have a cooling off period starting as soon as the contract is made, and normally ending 7 working days after the goods are delivered.



As the order hasn’t yet been delivered, you have the option of cancelling the contract. The attached example letter may be of use.



If you do not receive a refund, your final option may be to issue a court claim against the company.



If you require further advice or information about this case, please do not hesitate to contact Consumer Direct on 08454 04 05 06 quoting the case reference number.

We are open: 8:00am to 6:30pm Monday to Friday, 9:00am to 1:00pm Saturday.

Website: http://www.consumerdirect.gov.uk

Certainly a step up from any other help Ive received so far regarding this. Has anyone else had any updates or responses?
 
debit card company not interested :(

and with the credit crunch this is not the easiest time to apply for a credit card :(
 
I have received an email from Liverpool City Council Trading Standards, and will be contacting them as requested on Monday.

So far, there's no indication how they might assist, and even if they do begin an investigation or pass details on to other parties, an automated email has already made it quite clear that they won't be able to tell me.. but if anything useful is said, I'll make a note here!

techthree
 
consumer direct wanted my address so that they could point the relevant trading standards dept in my direction, hope to hear more next week. At the end of the day we cannot let these people get away with this, I will be asking for advice on taking legal action
 
Tech house.com

I too have fallen victim to these fraudsters. I ordered a dvd recorder which never arrived and have been told by Paypal that I am entitled to a refund, but they can't do anything about getting it. Am considering taking action in the small claims court. Has anyone else been at all successful with getting their money back?
 
I am surprised to see how many of you like me have been the victim of fraud from this company. I had ordered a qaud core Q6600 processor and like many here it never arrived.

Apart from my anger with this firm, likle many here my real ager has turned to paypal. I am surprised that they gave me the same replies many of you had got even though by then they obviously knew this was a fradulant company, so why keep me waiting for 10 days having sent an email to the seller knowing very well they will not get a reply.

I also was aksed to complete a survey for payal and let me anger out in that. My suggestion to paypal is that when a user is about to complete a transaction they should

1) Make it very clear at that stage if they have protection for that transaction and how much is protected. I had been under the impression that all paypal transactions were protected, if I had known this was not protected then I may have decided not to proceed.

2) How long the seller has been registed with them and how many successfull transactions had gone through their account.

3) Number of disputes loged agaist the seller (not sure if this would have been a help).

If it is of any interest I have contacted barclaycard and they have stoped my card linked with paypal and offered to refund me, I will confirm this at a later stage, if this is the case then well done barclaycard and shame on paypal.

Finaly I wonder if there is branch of the police force that deals with internet fraud, of so it might be good idea to highlight the new company zaafs.com for them to investigate along with all of our transactions.
 
yet another victim

I am surprised to see how many of you like me have been the victim of fraud from this company. I had ordered a qaud core Q6600 processor and like many here it never arrived.

Apart from my anger with this firm, likle many here my real ager has turned to paypal. I am surprised that they gave me the same replies many of you had got even though by then they obviously knew this was a fradulant company, so why keep me waiting for 10 days having sent an email to the seller knowing very well they will not get a reply.

I also was aksed to complete a survey for payal and let me anger out in that. My suggestion to paypal is that when a user is about to complete a transaction they should

1) Make it very clear at that stage if they have protection for that transaction and how much is protected. I had been under the impression that all paypal transactions were protected, if I had known this was not protected then I may have decided not to proceed.

2) How long the seller has been registed with them and how many successfull transactions had gone through their account.

3) Number of disputes loged agaist the seller (not sure if this would have been a help).

If it is of any interest I have contacted barclaycard and they have stoped my card linked with paypal and offered to refund me, I will confirm this at a later stage, if this is the case then well done barclaycard and shame on paypal.

Finaly I wonder if there is branch of the police force that deals with internet fraud, of so it might be good idea to highlight the new company zaafs.com for them to investigate along with all of our transactions.
 
blondejon said:
I just received this email from paypal

Hello xxxxxxx,

I have reviewed your account and the PayPal Case ID xxxxxxxxxx in relation to your query. I can see that the case was decided in your favour and you are due a full refund from the seller. However, these funds have not yet become available in the seller's account for us to issue you a refund with, but we are actively pursuing this refund on your behalf. As a result of this complaint we have taken the appropriate action on the seller’s account.

In accordance with the Terms & Conditions of our User Agreement we cannot guarantee full recovery of funds in any buyer complaint. If you have received a partial amount back, we will work to recover any outstanding amount due for as long as it takes. You will be notified by email if we are successful.

Regrettably, you were not covered by our PayPal Buyer Protection Policy for this particular transaction and we were therefore unable to guarantee full recovery of these funds, nor were you covered by eBay's Standard Purchase Protection Plan, and we can therefore only attempt recovery of these funds for you on a best effort basis.

Please view our User Agreement for more information about our Buyer Protection Policy which guarantees refunds of up to £500.00GBP.

Ultimately no such policy is an adequate substitute for a constructive dialogue between you and the other person. I would suggest this remains your best option for a satisfactory outcome.
You can see the terms and conditions for specific PayPal services by clicking "Legal Agreements" at the bottom of any PayPal webpage.

It is my pleasure to assist you. Thank you for choosing PayPal.

Sincerely,
Simon
Protection Services Department
PayPal, an eBay Company

What a fantastic suggestion, if only we had all thought of emailing the seller in the first place....

as this is a public forum ill do my swearing offline...
Click to expand...

This is the same reply that i have received from Paypal today. Thats my £150 gone. Thanks Paypal.
 
joseph210109 said:
blonde e i allready sent them an email but keep it going girl
Click to expand...

you see the JON part at the end of my name, it would suggest that I was a man..

Just got a new update from paypal

Dear xxxxxxxx,

As you know, we're investigating a problem that you had with a recent transaction.

It's taking a little longer than we expected to reach a decision. We're actively working on your case and will notify you on the next steps as soon as possible.

For the latest information about your case, please log in and visit the Resolution Centre.


Seller's Name: WEB&NET LTD
Seller's Email: zahid_shuja@yahoo.com
Seller's Transaction ID: xxxxxxxxxxxxxxxxxxxxxxx

Transaction Date: 11 Sep 2008
Transaction Amount: -104.31 GBP
Invoice ID: 1413
Your Transaction ID: xxxxxxxxxxxxxxxxxxxxxxx
Case Number: PP-550-442-055

Buyer's Transaction ID:xxxxxxxxxxxxxxxxxxxxxxxx


Yours sincerely,
PayPal

Its like talking to a brick wall sometimes, we knolw they are having problems, the damn company is a front and has done a runner
 
I have sent the company an e-mail and have sent an e-mail to the host for it to be pulled down. This is just unacceptable.

Who ever paid by credit card (Visa) may have some chance. I'm having sum luck with a claim from Visa. Fingers crossed

EDIT: ZAAFS HAVE CLAIMED VICTIMS

They have now started scamming people. How nice if you look at the "sold today" part
 
It Might Help

Hey i got ripped off by techhouse about 2weeks back and have been reading this forum since. everything that everyone is saying think we should all be doing ie ringing paypal, trading standards etc.
Think otherthing we could do, which wont really do much but might make ya feel better is to go on to paypal and request money from the email address provided by WEB&Net LTD which is support@epctechuk.com. It states that the email address isnt registered to paypal but the email is sent to them anyways. So even if you dont get your money back via this you can annoy the reader of the email and even send an abusive comment here and there. Thanks. Steve
 
Ripped off by Techhouseuk.com

Hi everyone,

I have also been ripped off by techhouseuk.com. Reason I thought it was safe was because it used a secure server for payment and was through paypal, who I thought were supposed to protect your money if things go bad!

Obviously not because although I have put in a claim and won it, like others I have not got any money back because they couldn't recover any from the sellers account.

I think paypal must have closed WEB&NETS account down because zaaf.com used to say in the T's and C's that payment would go to WEB&NET Ltd, so the chances of me getting a refund from their account is pretty much nil now.

When I bought the item I did a quick serch for any reviews problems and came up with non, now however it seems a lot of forums such as this have reports of people being scammed.

What I really want to know is that surely if there are so many of us that have been ripped off there must be something we can do. I guess paypal won't be of much use but surely the uk police/goverment must have a department for this sort of thing?

Cheers,

Ali
 
ali.b123 said:
Hi everyone,

I have also been ripped off by techhouseuk.com. Reason I thought it was safe was because it used a secure server for payment and was through paypal, who I thought were supposed to protect your money if things go bad!

Obviously not because although I have put in a claim and won it, like others I have not got any money back because they couldn't recover any from the sellers account.

I think paypal must have closed WEB&NETS account down because zaaf.com used to say in the T's and C's that payment would go to WEB&NET Ltd, so the chances of me getting a refund from their account is pretty much nil now.

When I bought the item I did a quick serch for any reviews problems and came up with non, now however it seems a lot of forums such as this have reports of people being scammed.

What I really want to know is that surely if there are so many of us that have been ripped off there must be something we can do. I guess paypal won't be of much use but surely the uk police/goverment must have a department for this sort of thing?

Cheers,

Ali
Click to expand...

welcome to the forum Ali, if you look back over previous posts you will find links and information of places you can go to report these criminals and thier activities
 
djkylej said:
Has anyone had any joy claiming money back from their credit card?
Click to expand...

Having had the same response from Paypal (bloody useless), it looks like there may be some hope with my credit card (Halifax Mastercard). I have pasted a copy of the letter I had to send them to pursue a dispute/chargeback claim from Mastercard under Section 75 of the Consumer Credit Act. Anyone who paid by credit card should be able to do this. Please feel free to copy, paste and print, not forgetting to fill in the relevant bits where I have put X's!! Hope it is helpful.



Dear Sir/Madam,

Re; Account No

Further to my telephone conversation yesterday with a member of your customer service team, I am writing to advise you that I wish to pursue a chargeback/claim under Section 75 of the Consumer Credit Act for a transaction made to WEB&NET Ltd on XXX in the amount of £XXX for non-receipt of goods. As you will see, on XXX I paid £XXX for a XXXXX to be delivered to my home within 6/8 business days. It never arrived and all resulting correspondence has been ignored. The website from which I made the purchase (www.techhouseuk.com ) has also been removed.

I have attached copies of all e-correspondance relating to this matter, having originally logged a dispute and claim through PayPal who found in my favour but are unable to recover any money from the seller, who it has transpired was operating a fraudulent on-line business known as Tech House UK Ltd. A copy of their invoice is attached. I would also like to draw your attention to an on-line forum at https://forums.macrumors.com/threads/568400/
which I believe will be of interest, as there are many other victims of this fraudulent company pursuing claims, and a great deal of information has been discovered and discussed on this site. It would also appear that they are now operating a new site under the name of www.zaafs.com (please see page 4 of the forum posts for more details).

I hope this information and attachments are sufficient for your purposes, please do not hesitate to contact me should you require any further information or clarification. I look forward to hearing from you, and thank you in advance for your assistance in this matter.

Yours faithfully,
 
Some Very Useful Paypal Contact Info.....!!

Hi all, just thought some of you might like to see this lovely list of e-mail addresses that a very kind Senior Lecturer of Law passed to me at the weekend.....we even have two Directors home addresses to write to...apparently they tend to get involved when they start to receive mail about paypal matters at their home address.........:rolleyes:

Here it is, enjoy!! :


moldenburg@paypal.com (Michael Moldenburg, Paypal Complaints)

sthompson@paypal.com (Scott Thompson, PayPal President)

mhentges@paypal.com (Mary Hentges, CFO PayPal)

crme@paypal.com (PayPal Office of Executive Escalations)



appeal@paypal.com

harbor1@paypal.com
account-review@paypal.com

ppelce@paypal.com
cardreview@paypal.com

complaint-response@paypal.com
abuse@paypal.com

Europeanservices@paypal.com
resolutions@paypal.com

appeals@paypal.com
compliance@paypal.com

escalations@paypal.com
webform@paypal.com

service@paypal.com (Unmonitored)
spoof@paypal.com

complaints@paypal.com
aup@paypal.com

press@paypal.com (Let public relations know you are filing complaints)

apires@paypal.com (Amanda Pires — Media Relations Contact)

chargebackresponse@paypal.com
pending_reversal@paypal.com

global2@paypal.com
intl@paypal.com

ppe_courtesycredit@paypal.com
BoEappeal@paypal.com




the following fax number may be of use.
PayPal UK FAX is 020 8605 3001.
Hotham House
1 Heron House
Richmond Upon Thames
Surrey
TW9 1EJ

I also know of several people who have had "goodwill" refunds after
contacting the Financial Ombudsman Service -
*PO Box 4
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800 (redirects to a geographic number ; *020 79641000)
or alternatively the directors seem to intervene when contacted at home
regarding paypal matters;

David Graham Clarke,
3 WOODSIDE ROAD
NEW MALDEN
SURREY
KT3 3AH

and
CARL-OLAV SCHEIBLE,
10 MELVILLE AVENUE

LONDON

SW20 0NS
 
hey

blondejon said:
you see the JON part at the end of my name, it would suggest that I was a man..

Just got a new update from paypal

Dear xxxxxxxx,

As you know, we're investigating a problem that you had with a recent transaction.

It's taking a little longer than we expected to reach a decision. We're actively working on your case and will notify you on the next steps as soon as possible.

For the latest information about your case, please log in and visit the Resolution Centre.


Seller's Name: WEB&NET LTD
Seller's Email: zahid_shuja@yahoo.com
Seller's Transaction ID: xxxxxxxxxxxxxxxxxxxxxxx

Transaction Date: 11 Sep 2008
Transaction Amount: -104.31 GBP
Invoice ID: 1413
Your Transaction ID: xxxxxxxxxxxxxxxxxxxxxxx
Case Number: PP-550-442-055

Buyer's Transaction ID:xxxxxxxxxxxxxxxxxxxxxxxx


Yours sincerely,
PayPal

Its like talking to a brick wall sometimes, we knolw they are having problems, the damn company is a front and has done a runner
Click to expand...




sorry that girl was a mistake ..that email address u got anyone emailed that person
 
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