The U.K. iPhone 4 Thread

[gazzrenn]

this is p1ssing me off, theyve made a table thats not easy to read and contributed to making the whole launch of this a right pain in the arse.

Try this... apologies for the colours. Wanted to make them network colours.

http://dl.dropbox.com/u/2321965/iPhone4_TCO.xls

 

[Glen Quagmire]

Having tried repeatedly, I finally got through to someone who knew what a "micro-SIM" was. It took a while. I ended up calling the PAYG number (450), then speaking to a helpdesk person overseas. I said I wanted a micro-SIM for my new iPhone 4 when it comes out on 24th June, as my current one wouldn't fit. After a bit of to and fro, I finally asked to speak to the "iPhone support team". He said he'd speak to them, but I insisted on speaking myself. I got transferred to someone in the UK, who said that she'd order a micro-SIM for me. Unfortunately they are out of stock at the moment, but she said I should get it in seven days or so.

So, the strategy for anyone in a similar position: insist, nay, demand to speak to the iPhone support team. And they will help you.

Phew! Time for a lie down.

 

[macfilm]

I'm on a 30 day O2 simplicity tariff on my iPhone 3G. Gotta spend £600 for a 32GB iPhone 4, that is sooo much money

 

[mactrack10]

Just spoke to O2. I'll lose my 30% discount when I upgrade, but my new offer is cashback, so essentially the phone will be free.

I'm in the same position and debating to go over to Simplicity as I have a sim-free iPhone being delivered and the cashback for a 12 month contract is £100.

Do you know how much cashback you will get if you sign up for a new iPhone 18/24 month contract? Thanks.

 

[Inked]

Yeah, I work for John Lewis, and it was previously 30% (which I have on my current 3G contract) and was hoping I could get the new cashback offer for iPhone 4. Customer Services keep telling me to ask in store, and the stores keep saying to ring customer services

Me too, I got it on my 3GS on launch day, however, within a week O2 had put a stop on any discounts when buying the 3GS, I would fully expect them not to offer the cashback on iPhone 4

 

[AdamA9]

Ok so it looks like O2 have undercut Orange. 18month @ £35 per month handset on O2 is £279 vs £319 on Orange.

They've not - some muppet got the prices the wrong way around LOL

 

[itsohkaye]

Will we get a micro-sim with our iphone 4 on launch? Or do we have to badger o2 to try and get one before?

 

[sandyjmacdonald]

The iPhone 4 is like the Ford Model T - you can have it in any colour you like, so long as it's black

 

[0003432]

if you have preordered a PAYG phone from the apple store do you still have to pay £599 (32gb iphone 4) regardless of whether it will be PAYG on o2/orange etc?? Or will they adjust the price to the price that o2 and orange have announced?

 

[djrm]

Good Evening

Thanks for getting in touch about the discount.

I can understand that you currently have 30% Family & Friends Discount
which was provided by your employer. You want to know if you'll continue
to get the discount id you change or upgrades your contract with us.

Don't worry. Let me quickly check and see how I can help you today.

I've checked your account details and I can also see that your tariff
have an O2 30% Family & Friends Discount. You'd be pleased to know that
you can retain this discount when you change your tariff or even upgrade
to our new iPhone 4.

I hope that you'll find this information useful. If you still have any
query or other concern then simply reply to this email and I'll be happy
to help you.

We continue to assure you to give our best support and services all the
time.

Kind regards

Ningshen
O2 Customer Service

Telefonica O2 UK Limited, Registered in England No 1743099. Registered
Office: 260 Bath Road, Slough, Berkshire SL1 4DX.

Family & Friends Discount and O2 Open are not the same

 

[The Phazer]

Yeah, I work for John Lewis, and it was previously 30% (which I have on my current 3G contract) and was hoping I could get the new cashback offer for iPhone 4. Customer Services keep telling me to ask in store, and the stores keep saying to ring customer services

Open is supposed to be a flat £125 cashback on tarriffs over £20pm now, not 30% discount - you won't be allowed to have both, and certainly in theory should not be allowed to upgrade and keep the 30% discount, but O2 seem to be very inconsistent in applying this depending on how desperate the retentions people are that day to hit their targets in my experience.

Phazer

 

[itsohkaye]

Good Evening

Thanks for getting in touch about the discount.

I can understand that you currently have 30% Family & Friends Discount
which was provided by your employer. You want to know if you'll continue
to get the discount id you change or upgrades your contract with us.

Don't worry. Let me quickly check and see how I can help you today.

I've checked your account details and I can also see that your tariff
have an O2 30% Family & Friends Discount. You'd be pleased to know that
you can retain this discount when you change your tariff or even upgrade
to our new iPhone 4.

I hope that you'll find this information useful. If you still have any
query or other concern then simply reply to this email and I'll be happy
to help you.

We continue to assure you to give our best support and services all the
time.

Kind regards

Ningshen
O2 Customer Service

Telefonica O2 UK Limited, Registered in England No 1743099. Registered
Office: 260 Bath Road, Slough, Berkshire SL1 4DX.

I wanted to know about the friends & family discount so thanks for this info!

 

[Simbazz]

Never mind, re-read it

 

[Jimmy2shoes]

hey guys, just a bit of info, i got off the phone to o2, apparently anyone wanting to take up the pay £20 for the rest of your contract offer to upgrade to the new iphone 4, will have to do it in store NOT over the phone on the 24th.
apparently its due to the fact that you waver your right to return the phone within 14 days due to the distance selling regulations or s something?
just some info i thought you might find useful!

 

[The Phazer]

Family & Friends Discount and O2 Open are not the same

Indeed, but it you don't work for O2 your 30% discount was O2 Open, not Friends and Family.

 

[AndyDel]

So Vodafone £40 p/m for 18 months is looking the best in terms of what you get and cost, interesting... Waiting to see what T-Mobile do before i make a decision. atm i'm leaning towards just buying outright

 

[neil1980]

I've just given a nice sounding lady at my local Orange store a call.

According to her (as always take with a pinch of salt)

I asked if they will be having any handsets in stock on the 24th and shes says there will only be enough delivered to cover pre orders only.

I asked if I could pre order and she said the systems not up yet but she would take my number and give me a call as soon as it is.

So it sounds to me like Orange will be doing pre orders or the stores will end up with no stock at all if thats the case.

Neil

 

[JulianL]

My adventures in mobile phone land, part 1 ...

A couple of hours, and hundreds of posts ago, I said that I was about to go into my local T-Mobile shop and ask them if it was possible to get a micro SIM issued for my PAYG account. The results were predictable but, thanks to some kind people at my local Orange shop, slightly comical (at least to me).

I asked the guy in the T-Mobile store and he said really condescendingly to me that no networks do micro-SIMs and no one is planning to do them, there's only one type of SIM available out there and that's the standard SIM that everyone uses.

I'd been expecting this so, just for fun, I'd prepared a response. Last week I'd gone into my Orange shop to ask if they would be doing iPhone pre-orders and we were chatting and they said, do you have an iPad and do you want a free micro SIM for it with £10 of credit on? I said yes so I'd put the Orange micro-SIM in my pocket still in the Orange-branded packaging.

"No networks issue a micro-SIM then?" I asked again, just to be sure. "No" he says again. At this point, as a real gift, he pulled out a standard T-Mobile PAYG SIM to show me and said "this is what all the SIMs look like" (again, very condescendingly). I now pulled my Orange micro-SIM out of my pocket and said to him, "Well, this is what a micro-SIM looks like that Orange just gave me." (OK, I know it was only an iPad data SIM but O2 have already announced a micro-SIM swap-out program so I knew that what he'd told me was an outright lie and I thought that the Orange micro-SIM was a reasonable exhibit to demonstrate it. He of course was too clueless to know the difference.)

So, basically yet another in-store jerk. I wouldn't have been so irritated if he'd just said he didn't know, it's the fact that he claimed to know for sure that no network was planning to issue micro-SIMs that really annoyed me.

- Julian

 

[Westyfield2]

I'm on a 30 day O2 simplicity tariff on my iPhone 3G. Gotta spend £600 for a 32GB iPhone 4, that is sooo much money

That's what I'm on (expect I sold my 3G and got a 3GS when they were launched). We either need to buy the SIM-free phone from Apple (£599) or a PAYG handset from O2.... which they haven't said the cost of .

 

[Nicholas.C]

O2 prices are actually really good! I can't wait to order mine!.

Though, 24months is a long time but they have really good pricing on the 16GB model.

Can't wait. Roll on 24th.

 

[djrm]

Indeed, but it you don't work for O2 your 30% discount was O2 Open, not Friends and Family.

and the 30% discount on O2 open ends when your contract ends, unlike friends and family

 

[AndyDel]

Indeed, but it you don't work for O2 your 30% discount was O2 Open, not Friends and Family.

O2 Open has changed.. Did so not so long ago..

No longer do you get 30% off your tariff - it's now £120 credit to your account.

I know as i checked online, plus i contacted my local O2 shop to confirm it.. As my mate is a police officer and can get me the O2 open discount.

See here:

We’re delighted to announce that O2 Open is getting bigger and better.
We’ve listened to our customers and you’ve told us what you like and what’s missing from the scheme, so from mid-November O2 Open will be changing to cover a broader range of our products and services.

The 30% discount will be withdrawn and will replaced with the following benefits:

A cash reward, credited onto your mobile account after 30 days of connection. Paid for every phone contract taken.*

50% off a Pay & Go dongle on the day of the O2 Open purchase.
O2 Home broadband at £7.34.

Priority benefits – Our customers can get Priority tickets to The O2 and O2 Academy venues up to 48 hours before general release

The new O2 Open offer will cover Simplicity, any Pay Monthly handset including Blackberry, the Palm Pre and the highly demanded iPhone 3GS.

 

[robpow]

O2 Handset prices

Did you all get the email with the O2 handset prices?

http://shop.o2.co.uk/new-iphone/tariffs.html#paymonth

Matt

 

[Kiirk]

Yeah, I work for John Lewis, and it was previously 30% (which I have on my current 3G contract) and was hoping I could get the new cashback offer for iPhone 4. Customer Services keep telling me to ask in store, and the stores keep saying to ring customer services

Work for the same company then - waitrose

 

[The Phazer]

O2 Open has changed.. Did so not so long ago..

No longer do you get 30% off your tariff - it's now £120 credit to your account.

I know as i checked online, plus i contacted my local O2 shop to confirm it.. As my mate is a police officer and can get me the O2 open discount.

See here:

I know - don't think I've said anything that contradicts that.

Phazer