Evening all. Just wanted to give you an update on my situation & hopefully it will help some of you.
I reserved a new 16gb iPhone 4 on Tuesday, direct from Apple, to be collected from the Norwich store next Thursday. I have got 7 months left on my 18 month O2 contract, and am paying £499 for the handset. After trawling through several thousand posts over the last few days, I decided the best thing to do would be to buy the handset, run down the remaining months of my current contract, then move on to Simplicity in February.
I phoned the Norwich store this morning to check my reservation had been received, and after taking my name, the assistant thankfully confirmed this. He also told me that my handset was definitely reserved for the whole day, and it didn't matter what time I arrived in store, the handset would be there for me. He said I should understandably expect some lengthy queues, but did say that there will be two separate queues- one for people just collecting the reserved handsets on PAYG (myself included), and another queue for people wanting to upgrade/sign new contracts.
I then phoned O2 directly to clarify the situation with the micro-sim, and they told me that there should be a micro-sim in the new phone (which was confirmed by the apple assistant), and that it would just be a matter of phoning O2 on the 24th when I've got the phone, quoting the serial number of the new sim, and they would be able to activate it immediately. He also said that if for any reason there was no sim in the new phone, I could just collect one from any O2 shop for free on the 24th.
Feel much happier now this has (hopefully!) all been clarified, & this will hopefully reassure many who have done the same thing as me!
Great! I've reserved at Norwich too so it's nice to know that they are informed (as other stores seem to be clueless)! I'll be heading over there if my local stores (o2, Orange etc) have run out of handsets.
Thanks for the info, I'll be ringing them anyway just to confirm my name, maybe see some of you Norwich people on the 24th!