Bloody hell......this thread is moving fast today
Finally back from the second store, and I now have 2 working sims......the ones in the blue envelopes. I did however have a few problems getting them. I apologise in advance, as this is gonna be a long one
When I went into the first store this morning, they supplied me with 2 sims...albeit the wrong ones...on production of my reservation email.
When I took those sims back to exchange for the correct ones, they said that was all they had. Luckily...we have another O2 store, and they had them in.
I went into the 2nd store, and they said they would only give me 1 sim...even though my reservation was for 2, as they didn't know how much stock they needed to keep in for Thursday. I argued the point that I need 2 as I'm getting 2 iPhones but they weren't having it.
Anyway...I phoned customer services whilst I was in store, and the informed me that store should indeed supply me with 2. They asked to speak to the guy in the store, which they did, but the guy refused to budge.
He handed me back my phone, and whilst I'm trying to speak to the guy at customer services, the guy in the shop was trying to talk over me to tell me that there was no point talking to CS as the book stops with him. As he was talking over me, and I couldn't hear the guy at CS, I what we'd all do, and told the guy in the store to be quiet.
The guy in the store decided that I was now being rude, and told me he wouldn't give me any sims at all. I was then told to leave the store, or they would call security. I told them to feel free.
I stood around for a few minutes trying to find another O2 store in the vicinity on my iPhone, and whilst I was looking, O2 CS called me back.
It wasn't the guy I spoke to before, but someone following up on my earlier call about being given the wrong sims......they were trying to track the stores that had them.
I told her what was going on, and she asked to speak to the manager (I asked earlier but was told he was busy) of the shop. She told them that they should really be supplying me with 2 sims, as O2 have already told customers that they can get their sims from today, but he told her it was upto him as the manager of the store who he supplied what to.
She did eventually negotiate me getting the 1 sim they were originally going to give me, but he stood fast on his refusal of 2.
Whilst he was ringing the sim through, he called the other store to see if they had any in yet (I think he sympathised a little with my situation), and they had just had a delivery, so he got them to hold one for me.
As he was leaving, he felt the need to make that point that it was still pointless talking to CS, as I was still only leaving with 1 sim, to which I replied..."Yes, but if I hadn't called them, and spent time arguing, the other shop wouldn't have had their delivery, and I wouldn't be able to go and collect another one from them."
When I wen to the other shop, they couldn't believe it. They said I absolutely should have been given 2 with no arguments.
Anyway...I have them, and I'm now looking forward to iPhone Thursday
