Just spoke to O2.
I'm, an existing Pay Monthly customer wanting to upgrade, but cheesed off that they insist I go in store (i.e. waste my time) until they get stock.
The first person I spoke said I wasn't eligible for an online upgrade (not a 'Platinum' customer) and I would have to go in store. I pointed out that I could do the same for any other network, and there was no reward for loyalty. I spoke to a manager, who was equally unprepared to help.
There was no interest in keeping my business, so I'll oblige them and move on. I've requested my PAC code and I'll get a new phone from the first network that shows interest in my business - with O2 back of the queue.
#O2fail