What phone and contract was it (16GB or 32GB?) and what was the message before? (order status)
16gb/£20 a month. was just warehouse getting ready for dispatch
Edit: Rang them up, they said you shouldn't even be able to buy the contract phones online. So he issued me a refund which will take 3-5working days to come through. Cheeky sod's weren't that slow to take the money.