The way Apple handles iOS upgrades is almost criminal.

[vexorg]

Or they find their expensive Apple product runs just fine and they are happy that Apple is providing support for their older device.

That's great of them, but as is obvious by the number of complaints not everyone has that lucky experience.

And that's slightly more worrying as a dedicated OS for dedicated firmware should be very predictable. There should not be this wide range of reaction.

By comparison, makes microsoft look like gods as they have to deal with a huge variety of hardware for one OS, different processors, chipsets, memory, video card, sound cards, and various makes of drivers.

 

[I7guy]

That's great of them, but as is obvious by the number of complaints not everyone has that lucky experience.

And that's slightly more worrying as a dedicated OS for dedicated firmware should be very predictable. There should not be this wide range of reaction.

By comparison, makes microsoft look like gods as they have to deal with a huge variety of hardware for one OS, different processors, chipsets, memory, video card, sound cards, and various makes of drivers.

The number of complaints? In reference to absolute numbers or as a percentage? Either way from Internet forums it's impossible to quantify, given there must be 100 million Idevices in this category. Are you going to quantify this thread against such a huge number?

 

[vexorg]

The number of complaints? In reference to absolute numbers or as a percentage? Either way from Internet forums it's impossible to quantify, given there must be 100 million Idevices in this category. Are you going to quantify this thread against such a huge number?

Assumptions? where did I quantify the number of complaints?

Apple devices are usually owned by simple people (in general), just because most may not realise it's bad doesn't mean all is fine and dandy. If one device is bad then they should fix it, again for the same reasons above, all devices should have a similar experience with common hardware and firmware.

If you do want some numbers "why does ios8 run slow" gets about a million results on google. And that'll only be the ones bothered to complain online.

 

[I7guy]

Assumptions? where did I quantify the number of complaints?

Apple devices are usually owned by simple people (in general), just because most may not realise it's bad doesn't mean all is fine and dandy. If one device is bad then they should fix it, again for the same reasons above, all devices should have a similar experience with common hardware and firmware.

If you do want some numbers "why does ios8 run slow" gets about a million results on google. And that'll only be the ones bothered to complain online.

You did say "by the number of complaints". How can a judgment call like that be made. I'm not debating some people are saying they are having issues, I'm suggesting how widespread and do people notice and/or care.

I wish I could predict the stock market by googling hits as easy as counting people who have IOS upgrade issues. And 1 million is .00001% of 100,000,000.

 

[jday7757]

Actually, 1million is 1% of 100 million (100,000,000).

 

[I7guy]

Actually, 1million is 1% of 100 million (100,000,000).

Righto, too many zeros. Thanks.

 

[tryphone]

Well, I find that when phones slow down it has almost nothing to do with software updates. It's usually users filling up their memory, never shutting their phones off, having a bunch of stuff running, rouge apps, and even just carrier problems. Fix the user first, then fix the phone.

 

[kaielement]

I like how people are complaining about a free upgrade. You guys do know a vast majority of Android devices don't get updates past 6 months lol. So be thankful for what you do get.

 

[Italianblend]

I like how people are complaining about a free upgrade. You guys do know a vast majority of Android devices don't get updates past 6 months lol. So be thankful for what you do get.

You want us to be thankful for updates that slow our devices? I'd rather stick with the ios it shipped with.

 

[I7guy]

You want us to be thankful for updates that slow our devices? I'd rather stick with the ios it shipped with.

You can, there is no pressure to update your IOS past the current version. #

 

[sracer]

You can, there is no pressure to update your IOS past the current version. #

Not exactly true. With each update to iOS comes additions and changes to APIs that get picked up by developers. If developers are not careful when they recompile their apps, they may end up causing their apps to require the latest version of iOS even though their app doesn't use anything exclusive to the latest version of iOS.

That in turn puts users in the position of sticking with the current version of iOS and missing out on the latest version of the app, switching to another app that is supported on the -1 version of iOS, or biting the bullet and upgrading.

I think that Apple should be more conservative in which devices they allow to upgrade to the next version of iOS. Especially when they do not offer any way to downgrade. I know that the typical response is the "but then people will claim that Apple is deliberately restricting upgrades in order to get people to buy new devices" strawman. The fact is, nobody is complaining about the inability of the iPhone 4 to upgrade to iOS 8, or any other i-device that can't upgrade to 8.

I started buying Apple products because I saw that they produced quality products and appeared to protect their customers' investment in their products... I'm seeing a more cynical approach from Apple these days... I don't try to convince others to my way of thinking, but this has caused me to be even more deliberate in my decision to upgrade or purchase new Apple hardware.

 

[Wicked1]

To echo Bahroo's point -- At least Apple gives you the choice of upgrading.

I've been stuck on Android 4.1.1 for two years and every time I see an article about some awesome new Android update it annoys the crap out of me because, even though I have an Android phone, it doesn't apply to me. Tell me how that's not criminal?

Maybe the updates would slow down my phone but guess what? My phone is slowing down anyway and I'm pretty much using what it shipped with! At least if I had access to updates I could get some useful new features to compensate for the lack of performance but that's just not possible with Android.

I understand why Android phones don't receive updates across all of the different devices but restricted updates to flagship phones and those running Vanilla isn't exactly good for the consumer.

Having a choice is pretty much always better than not having a choice, so while you may think that it's unfair for Apple to offer a new OS that might not run smoothly on older hardware, at least you have the choice to download it or stick with what you have.

Worst part was when I had the Samsung Galaxy 5S, the thing would just update with no warning, and not tell me what it was updating. Only thing I wish we could do is hide the little red annoying icon on settings when there is an update but your not ready to install it. I for one have been battling my 5S on 8 since day one, every other time I open iMessage my kybd is small and a lot of times the apps just quit. I know the answer wipe it and setup as new but then I will lose all of my app data, so I either deal with it, or do what Apple wants which should fix the issue, but at least I have a choice.

I still can not believe that Google doesn't force new version of Android OS down to all the carriers, simply put what good is a smartphone when you cripple it by not getting the latest OS. I know it is because there are tons of Android phones, many version of Android OS, but no one can support it all.

I like the fact Apple makes the software and hardware and os updates usually work on 1-4 year old phones

 

[sunking101]

Worst part was when I had the Samsung Galaxy 5S, the thing would just update with no warning, and not tell me what it was updating. Only thing I wish we could do is hide the little red annoying icon on settings when there is an update but your not ready to install it. I for one have been battling my 5S on 8 since day one, every other time I open iMessage my kybd is small and a lot of times the apps just quit. I know the answer wipe it and setup as new but then I will lose all of my app data, so I either deal with it, or do what Apple wants which should fix the issue, but at least I have a choice.

I still can not believe that Google doesn't force new version of Android OS down to all the carriers, simply put what good is a smartphone when you cripple it by not getting the latest OS. I know it is because there are tons of Android phones, many version of Android OS, but no one can support it all.

I like the fact Apple makes the software and hardware and os updates usually work on 1-4 year old phones

How does not running the latest o/s 'cripple' a phone exactly? Are the people still running iOS7 and even iOS6 using crippled iPhones? As for your Samsung updating, just because you had auto-updates toggled it is not a system error and if you accessed the Play Store you would be able to see exactly what was updating and why.I
As an aside, I would consider running the lastest o/s on an older phone to be crippling it. iOS7 on the iPhone 4 anyone?

 

[I7guy]

How does not running the latest o/s 'cripple' a phone exactly? Are the people still running iOS7 and even iOS6 using crippled iPhones? As for your Samsung updating, just because you had auto-updates toggled it is not a system error and if you accessed the Play Store you would be able to see exactly what was updating and why.I
As an aside, I would consider running the lastest o/s on an older phone to be crippling it. iOS7 on the iPhone 4 anyone?

IOS 7 on my iPhone 4 runs just fine. Actually had three iphone 4 on 7.1.2. Nowhere near crippled.

 

[sunking101]

IOS 7 on my iPhone 4 runs just fine. Actually had three iphone 4 on 7.1.2. Nowhere near crippled.

I've seen more than one person on here complain that iOS6, yes *six* crippled their iPhone 4 #

 

[kaielement]

You want us to be thankful for updates that slow our devices? I'd rather stick with the ios it shipped with.

Well then you and me have very different opinions lol.

 

[vexorg]

I started buying Apple products because I saw that they produced quality products and appeared to protect their customers' investment in their products... I'm seeing a more cynical approach from Apple these days... I don't try to convince others to my way of thinking, but this has caused me to be even more deliberate in my decision to upgrade or purchase new Apple hardware.

That was exactly my feeling too, in the early days I like to have a rock solid, tried and tested device from apple, either iPod, iPhone or macbook. It was the stability and reliability that was key for choosing it.

I'd rather have less features or functions and kept with a phone that is absolutely solid. I get some want the latest and greatest apps and features, it's just a toy to them. I need simple and reliable as I use the phone round the world.

Well then you and me have very different opinions lol.

That is allowed

 

[I7guy]

I've seen more than one person on here complain that iOS6, yes *six* crippled their iPhone 4 #

We do have very different experiences with apple products.

 

[tryphone]

Wouldn't this have to do with phone memory? I've seen iOS 7 kill iPhone 4's and I've seen iOS 7 run fine on 4's. My guess is that the user that has the most problems has a model with lower memory and may have 6000 photos on their phone. I'm a minimalistic guy, so I don't usually have problems

 

[Vincesapplemac]

I've been having argument with Apple EMEIA'S since I updated my iPad 2 to iOS 8 and it stopped working.

Apparently it was a hardware failure in a product just over 3 years old, that just happened to fail when I did the update.

Apple will not repair it for me and are only offering me one option, pay £206.44 for any Out of Warranty repair, which isn't actually a repair, its a replacement with a refurbished iPad 2.

If I wanted a refurbished iPad 2 I'd buy one off the Apple store refurbished section for the £239 advertised, at least with that one I get some sort of warranty . .

They suggested that the memory module that failed may not have been able to handle the latest upgrade, but they are not at fault . . .

 

[I7guy]

I've been having argument with Apple EMEIA'S since I updated my iPad 2 to iOS 8 and it stopped working.

Apparently it was a hardware failure in a product just over 3 years old, that just happened to fail when I did the update.

Apple will not repair it for me and are only offering me one option, pay £206.44 for any Out of Warranty repair, which isn't actually a repair, its a replacement with a refurbished iPad 2.

If I wanted a refurbished iPad 2 I'd buy one off the Apple store refurbished section for the £239 advertised, at least with that one I get some sort of warranty . .

They suggested that the memory module that failed may not have been able to handle the latest upgrade, but they are not at fault . . .

WHAT! I can't believe they even said that. Although some of what I read recently I'm not surprised. If that is true you had marginal hardware that just coincidentally failed sumultaneously with the upgrade.

 

[Vincesapplemac]

WHAT! I can't believe they even said that. Although some of what I read recently I'm not surprised. If that is true you had marginal hardware that just coincidentally failed sumultaneously with the upgrade.

I can, I've spent the past 3 months arguing with them about it, they now refuse even speak to me or acknowledge or reply to my emails and have informed me that they no longer wish to discuss the matter as it is case closed.

The last time I was actually able to speak to any via email I requested the Apple provide a written response regarding their stance on the matter :

I asked the following:

can you just confirm some things please :

Apples response as far as I can see is that

1. iOS8 did not break my iPad 2

2 . A component failure broke my iPad 2

3. Apple will repair the component at a cost to myself of £206.44 , even though the product is just over 3 years old and as such should be covered by the Sales of Goods Act 1979.​

There response was :

I have reviewed your case and advised previously that Apple are unable to meet your request. You have been provided with the options that are available to you should you wish to proceed with the out of warranty service.

Your case is now closed and I will no longer respond to your emails.​

So there unwilling to answer a simple request on clarification of what is the matter with my iPad 2 and confirmation that iOS 8 didn't break my iPad 2

It's as you say probably a marginal hardware failure, but you would expect a product costing nearly £550+ (64G Wifi/Cellular) 3 years ago would at least have components expected to last a little longer.

Which was my argument with Apple "Fit for purpose" and of a "Satisfactory Quality" if I buy something for £500 I expect it to last longer than 3 years (if used responsibly) and I don't expect to pay another £206.44 to get it repaired, well sorry not repaired as Apple don't repair they replace with a refurbished model (wait if they don't repair, how can they have refurbished models me wonders)

So it's not just the way Apple handles iOS Upgrades that's criminal, its the way they treat consumers, we are just cash cows to them.

 

[I7guy]

I can, I've spent the past 3 months arguing with them about it, they now refuse even speak to me or acknowledge or reply to my emails and have informed me that they no longer wish to discuss the matter as it is case closed.

The last time I was actually able to speak to any via email I requested the Apple provide a written response regarding their stance on the matter :

I asked the following:

can you just confirm some things please :

Apples response as far as I can see is that

1. iOS8 did not break my iPad 2

2 . A component failure broke my iPad 2

3. Apple will repair the component at a cost to myself of £206.44 , even though the product is just over 3 years old and as such should be covered by the Sales of Goods Act 1979.​

There response was :

I have reviewed your case and advised previously that Apple are unable to meet your request. You have been provided with the options that are available to you should you wish to proceed with the out of warranty service.

Your case is now closed and I will no longer respond to your emails.​

So there unwilling to answer a simple request on clarification of what is the matter with my iPad 2 and confirmation that iOS 8 didn't break my iPad 2

It's as you say probably a marginal hardware failure, but you would expect a product costing nearly £550+ (64G Wifi/Cellular) 3 years ago would at least have components expected to last a little longer.

Which was my argument with Apple "Fit for purpose" and of a "Satisfactory Quality" if I buy something for £500 I expect it to last longer than 3 years (if used responsibly) and I don't expect to pay another £206.44 to get it repaired, well sorry not repaired as Apple don't repair they replace with a refurbished model (wait if they don't repair, how can they have refurbished models me wonders)

So it's not just the way Apple handles iOS Upgrades that's criminal, its the way they treat consumers, we are just cash cows to them.

yes and no. Ever read about $20,000, $40.000, $60,000 cars having major breakdowns after the warranty?

Unfortunately with the hundreds of millions of components manufactured for Apple, you probably unfortunately got a marginal component. The reason Apple refuses to comment is the original genius was so far off base. Their stance is now neither confirm or deny in damage control mode.

So while it is unfortunate your out of warranty Apple product had an issue, it has little to do with the IOS 8 rollout, of which I really like. But I do sympathize with your lot at this point.

 

[Italianblend]

Wouldn't this have to do with phone memory? I've seen iOS 7 kill iPhone 4's and I've seen iOS 7 run fine on 4's. My guess is that the user that has the most problems has a model with lower memory and may have 6000 photos on their phone. I'm a minimalistic guy, so I don't usually have problems

the amount of pictures on your phone absolutely should not matter. They can certainly code around that. Why should my device be crippled if it's full? I bought a 16g phone and should be able to use 16g without performance issues.

If I bought a 64g phone and had a full 16g occupied, should that impact the performance? If the internal hardware is the same except for storage, it shouldn't matter one way or the other.

 

[IFRIT]

the amount of pictures on your phone absolutely should not matter. They can certainly code around that. Why should my device be crippled if it's full? I bought a 16g phone and should be able to use 16g without performance issues.

If I bought a 64g phone and had a full 16g occupied, should that impact the performance? If the internal hardware is the same except for storage, it shouldn't matter one way or the other.

The device slowing down because the storage is near full is a limitation of solid state storage not anything Apple has done or not done.