iPhone 16 Pro Max Touch issues with 16 Pro / Pro Max display

[Anonymebaba]

Indeed. I found his or her post very disrespectful. And I’m not even Indian.

I didn’t mean to be disrespectful in any way.

 

[Anonymebaba]

It’s funny you mention this, I bought a launch day DT PM, and it had various touch issues and was unresponsive under certain conditions.

I returned it for a black one which also had the same issues but worse. It had a problem with the NFC chip as well, not to mention the camera control button not opening the camera on a single click, despite being set to do so.

Note that both of these were August builds.

I returned the black one a few days ago due to the issues it had and received another black one, this time manufactured in September, and it’s been absolutely flawless.

It’s responsive, it doesn’t lag, and all the hardware works as it should.

So I agree 100%, the launch phones (in my experience) seem to suffer from glitches a lot more than later ones.

Does your last iPhone built in September is assembled in India ? Cause mine shows September as well

 

[kyogezsho]

I have not seen the latest posts/comments here. I recently received an iPhone 16 pro max 256 for work instead of the 512 GB that I have as my personal, and it’s obvious the issue is hardware.

Both phones have the latest software and are set up as new. My personal 16 Pro Max has an August build versus my work phone having a September build date.

Both have issues or just one have issues?

 

[kyogezsho]

So a video where I tap the right part of the backspace button and the phone reacts to the tap. Would that be helpful?

yes at the end of the backspace button like repeatly tapping n it reacts then would be great example we could use at apple store

but best is to show ur iphone battery date then go to notes and type some random words then try the P at the end and the backspace at the edge area

if it works fine then i could use this video to get a new replacement as proof as well

 

[kyogezsho]

Setting > Privacy & Security > Anaytics & Improvements > Analytics Data. This only work when you first boot are you purchase before you even synch it to your computer. Off you have not plugged into your computer yet, it still may be there.

Example. I purchased this 256 gb pro max and shows that last test done was 10/1/24. I got this phone less than 5 days ago. So i just use that to determine that it was recently built.

Thats not manufacturing date but first used date its in ur battery area as well

as for the manufacturing date actually u can check only at appl store they have details

my battery shows july 2024 but my manufacturing of iphone was august

its weird

 

[kyogezsho]

Does your last iPhone built in September is assembled in India ? Cause mine shows September as well

yours september can u check if ur backspace key at the edge works fine ? and P as well

 

[fitgirl]

Thats not manufacturing date but first used date its in ur battery area as well

as for the manufacturing date actually u can check only at appl store they have details

my battery shows july 2024 but my manufacturing of iphone was august

its weird

Actually, the manufacturing date is there along with first use, my manufacturing date is September 2024 and first use is October 2024.

 

[ozapple]

Does your last iPhone built in September is assembled in India ? Cause mine shows September as well

No, made in China.

 

[Domadia_Jasmine]

My 16 Pro Max is litteraly “assembled in India” on the box and in the USB-C port do you want a photo ? Why would I lie ?

Return it back to Apple if you are not satisfied with iPhone, request Apple to replace with manufactured in other country, solutions is simple, physiologically you will satisfied too.

 

[zkap]

...it is very alarming that two identical phones with same software behaves completely different. That indicates hardware to me.

This is not related just to the touch issue, but to all bugs in general - two phones of the same model and on the same iOS version can behave differently, it happens all the time and it's never attributed to hardware.
In a vast majority of cases the issue gets cleaned up with subsequent iOS updates or, which brings me to my question, a factory reset.
I would be very interested to know how many people have continued to experience this issue after restoring their phones to factory settings. It's early days for the 16 lineup so I guess people are more likely to just return a phone they consider faulty, without troubleshooting. Not to mention what a pain it is to factory reset a phone, but this is usually the last resort that will solve pretty much anything.
With any install there can be problems, even on a new phone and even from Apple. I don't think getting a replacement that works fine in and of itself indicates a hardware issue.
Like I said previously, I cannot see how a hardware defect could be even mitigated, let alone resolved, by a software update. Maybe it can happen, I don't know, but I just don't see how and I don't know of an example where a hardware issue could even be affected by software (if anyone has examples, please share).

 

[Pudlo]

You guys think that Apple can change hardware of a phone within 4 weeks after release? Don’t think so.

If I were to produce millions of iPhones I would have stock for atleast a couple of months before release.

So yes, I think it’s software related. Otherwise no improvement would be noticeable after ios 18.0.1

when you start a new production on a mass scale you always run a first batch and check it. It does not have to a hardware change but something as small as recalibrating the machine putting exact amount of glue between the screen and digitiser etc.
Part of the reason why a factory wants top keep the screen size and other design for couple of years is just to lower the cost and limit the failures in a long run. It is same as if i change some bits in your house like where you are used to the desk using it for 10 years, and I move it 10cm left or right, hundred percent you would kick by accident the legs of the desk for the first month.

@kyogezsho can you stop flooding and spamming?

 

[richardpage]

No discernible issues with my iPhone 16 Pro Max 1Tb with Belkin Screen Protector. However, I keep my phone in a flip case that did not cost a lot but is excellent quality and comes in a range of colours: https://www.aliexpress.com/item/1005007442449770.html?

This means phone is highly protected from damage and I can keep a couple of £10 notes, bus pass and a credit card to hand. I'm extremely wary of using my phone in public spaces as phone snatch crime is rife these days.

 

[richardpage]

This is not related just to the touch issue, but to all bugs in general - two phones of the same model and on the same iOS version can behave differently, it happens all the time and it's never attributed to hardware.
In a vast majority of cases the issue gets cleaned up with subsequent iOS updates or, which brings me to my question, a factory reset.
I would be very interested to know how many people have continued to experience this issue after restoring their phones to factory settings. It's early days for the 16 lineup so I guess people are more likely to just return a phone they consider faulty, without troubleshooting. Not to mention what a pain it is to factory reset a phone, but this is usually the last resort that will solve pretty much anything.
With any install there can be problems, even on a new phone and even from Apple. I don't think getting a replacement that works fine in and of itself indicates a hardware issue.
Like I said previously, I cannot see how a hardware defect could be even mitigated, let alone resolved, by a software update. Maybe it can happen, I don't know, but I just don't see how and I don't know of an example where a hardware issue could even be affected by software (if anyone has examples, please share).

The reaction to touch by the screen electronics, can be adjusted by Apple in software.

 

[Carlsberg69]

yours september can u check if ur backspace key at the edge works fine ? and P as well

Works fine on mine, but on the other hand it says it’s manufactured August in battery settings.

Romanson, is that you old friend? 🤔

 

[jajo.j]

My 16 Pro Max is litteraly “assembled in India” on the box and in the USB-C port do you want a photo ? Why would I lie ?

I have two 16 Pro Max - one with sluggish touch and one flawless. Both are made in China. I doubt the assembly country has anything to do with it.

yes at the end of the backspace button like repeatly tapping n it reacts then would be great example we could use at apple store

but best is to show ur iphone battery date then go to notes and type some random words then try the P at the end and the backspace at the edge area

if it works fine then i could use this video to get a new replacement as proof as well

I did some more testing now and it seems that the difference where the backspace/P button starts reacting is almost identical on my laggy 16 Pro Max and my smooth 16 Pro Max. So that kind of failed - sorry. If I press on the edge rather than directly on the button, neither P nor backspace react. It does feel like the new 16PM is reacting a little better on the very edge but the difference is too minor. The frequency at which the button reacts is a big difference though. With the new one the button reacts instantly and with the launch-day 16PM it is very sluggish.

This is not related just to the touch issue, but to all bugs in general - two phones of the same model and on the same iOS version can behave differently, it happens all the time and it's never attributed to hardware.
In a vast majority of cases the issue gets cleaned up with subsequent iOS updates or, which brings me to my question, a factory reset.
I would be very interested to know how many people have continued to experience this issue after restoring their phones to factory settings. It's early days for the 16 lineup so I guess people are more likely to just return a phone they consider faulty, without troubleshooting. Not to mention what a pain it is to factory reset a phone, but this is usually the last resort that will solve pretty much anything.
With any install there can be problems, even on a new phone and even from Apple. I don't think getting a replacement that works fine in and of itself indicates a hardware issue.
Like I said previously, I cannot see how a hardware defect could be even mitigated, let alone resolved, by a software update. Maybe it can happen, I don't know, but I just don't see how and I don't know of an example where a hardware issue could even be affected by software (if anyone has examples, please share).

Both phones are setup in the exact same way - DFU Restore using the latest 18.0.1 image connected with cable to a Macbook. This will wipe the entire phone clean (unlike if you restore from inside iOS) and write the same image to both phones. Software wise, they are 100% identical after this procedure yet one is very sluggish and has clear input lag while the other one has no input lag whatsoever. Typing a sentence on the keyboard on both phones is like comparing an iPhone 3G with a modern iPhone.

That is why I am convinced that hardware must be related somehow. It does not have to be a hardware defect, but there is surely a hardware difference as the phones behave very differently on exactly the same software. Unless it is a real hardware defect, I would say that it must be different display vendors (Samsung/LG) and that they use different configurations depending on hardware model of the display and that one of them is very poorly tuned. If that is the case, it can be solved in a future iOS update. But it is not a risk I am going to take at this point when I know that some phones work perfectly fine.

My advice is still - if you think that your 16 Pro (Max) has a weird lag and does not respond the way it should while typing on the keyboard - get it replaced as quickly as possible. Don't wait for Apple to (perhaps) solve it with software. It could be hardware so why settle with a poor experience when you paid huge $$$ for a phone?

I have no answers, but I am a software engineer myself so I know the best practices to rule out software vs hardware issues.

 

[MagneticResonance]

hello guys
Today i was in Apple store, for diagnosis and test of display!
My iPhone have a built of july.
Test has show the problem with touch, upper on left and right side on dynamic island
In down both side and part of touch to the center.
Their dont have a new 1T 16pro max, I will wait in the week the back home of new iPhone.
My advise for to know, of your phone have of not the touch issue, is to go in Apple store for display test!

 

[Ketsurui]

hello guys
Today i was in Apple store, for diagnosis and test of display!
My iPhone have a built of july.
Test has show the problem with touch, upper on left and right side on dynamic island
In down both side and part of touch to the center.
Their dont have a new 1T 16pro max, I will wait in the week the back home of new iPhone.
My advise for to know, of your phone have of not the touch issue, is to go in Apple store for display test!

Everyone can do the touch screen test themselves at home: “If someone wants to check their touch screen, let them turn off their phone, wait 30 seconds. Then press and hold the vol up and vol down button (2 at the same time) and connect the phone to the charger. When the Apple logo appears, release the buttons. The phone will turn on in self-test mode. Accept the terms of use, connect to your local Wi-Fi network and you can choose the touch screen test. I think that for many people this will clarify the situation whether it is the hardware or software that is faulty.”

 

[kshitijraina]

Guys! Just want to know in detail how to do a clean install of the iOS. How should I do, like step by step process and should I try now or wait to do it after 18.1 release.

 

[Tech_Fan]

Guys! Just want to know in detail how to do a clean install of the iOS. How should I do, like step by step process and should I try now or wait to do it after 18.1 release.

1. Download the correct ipsw file for your specific iPhone from the Apple Developer website.
2. Backup your iPhone either to iCloud or to your computer.
3. Attach your iPhone to your computer and then put your iPhone in DFU mode. It may take you a few tries.
4. Once in DFU mode, direct your computer to install the ipsw file you downloaded earlier. If you’re using a Mac, press and hold the option key when selecting the ipsw file.
5. When the installation is complete, set up your iPhone.

 

[jajo.j]

1. Download the correct ipsw file for your specific iPhone from the Apple Developer website.
2. Backup your iPhone either to iCloud or to your computer.
3. Attach your iPhone to your computer and then put your iPhone in DFU mode. It may take you a few tries.
4. Once in DFU mode, direct your computer to install the ipsw file you downloaded earlier. If you’re using a Mac, press and hold the option key when selecting the ipsw file.
5. When the installation is complete, set up your iPhone.

And important last step - if you are doing a DFU restore to solve a technical issue, never restore the iCloud backup. Start from scratch. That way you make sure that no bugs are transferred from the backup.

 

[zkap]

Both phones are setup in the exact same way - DFU Restore ...

Fair enough. In case you previously mentioned the DFU restore, I missed it.

Just to clear something up, when I say that I don't see how it could be hardware, I mean "hardware defect" instead of "hardware component." I do think it could be connected to a hardware component responding differently to the software, since panels are sourced from different companies.
I consider such an issue to be a software problem so long as none of the hardware involved is actually faulty, so we're not really in disagreement.

 

[jajo.j]

when I say that I don't see how it could be hardware

Well it can very well be a hardware defect. We have no idea. All I know is that it is not an isolated software issue.

Worst case: defective display panels in some 16 Pro Max. This is fully possible.

Best case: A software tuning issue that currently only affects units with a specific hardware combination.

 

[Carlsberg69]

Fair enough. In case you previously mentioned the DFU restore, I missed it.

Just to clear something up, when I say that I don't see how it could be hardware, I mean "hardware defect" instead of "hardware component." I do think it could be connected to a hardware component responding differently to the software, since panels are sourced from different companies.
I consider such an issue to be a software problem so long as none of the hardware involved is actually faulty, so we're not really in disagreement.

Thanks for clearing that out, think this brings us to another interesting speculation point. What if they’re actually having out-of-spec variations on the screens (which I would btw classify as hardware defect) this can in some extent be handled with software fix, but a bit more challenging to fix in a good way without also bringing new issues to the table. This can actually fit in to what we are seeing, randomly spread issues. All due to screens not 100% controlled to be within spec. Not an uncommon problem with new hardware.
If this has been mentioned before I apologise.

 

[The-Real-Deal82]

The screen on my 16 Pro Max is sometimes unresponsive and this affects the autocorrect as it misses letters and makes up some bizarre letter combinations. I hope this is sorted soon as I will be contacting Apple for a replacement.

 

[kyogezsho]

Actually, the manufacturing date is there along with first use, my manufacturing date is September 2024 and first use is October 2024.

thats the battery manufacturing date actually and i have checked it with the apple team , mine shows july 2024 on the phone but my phone is manufactured august 2024 lol its probably 1month gap