So let’s say they replaced a part. Is it necessary for them to mention it on the document they sent you and are you using it with a screen protector!
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iPhone 16 Pro Max Touch issues with 16 Pro / Pro Max display
- Thread starter jajo.j
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But as I understand correctly, both your phones are still on the same software version meaning even if they did somehow edit your software revision (which is highly unlikely) it would still revert to the old revision after any reset. And I don't think they can just put a change on one phone bc it would impact all the signatures etc. So it looks like either they put a new alpha software on your phone with an edit which will come for all the other in the next beta (unlikely bc that would mean you are an alpha tester now), or much more likely they have changes something in your hardware like a screen or if you think your screen is the same, a ribbon or something small what was interfering. For now it looks for me like a 80% hardware 20% software issue chance. We will see, I go to Apple store to finally decide if I want pro or pro max, check the screens again and probably on Mondey will order one for me (I got a hint my provider will get delivery on Monday)
@jajo.j : huge thanks for this topic and overall your input, it really is crazy worthy for all the other potential users/buyers!
It is up to the seller to decide if they repair/replace or refund. They have 14 to answer, if they miss 14 days window, only then it is up to you to decide the way of solving the issue. Read the rules of "rękojmia" careful again. On top of that the problem must be important and I can easily imagine you seller could send your device and get an official paper from apple that your device is working fully correct and as planned. For example I had similar story with a 2012 rMBP where some panels were developing a huge ghosting problem. And I was in a huge shock after visiting Apple repair center and being informed that they had back then a special test for that where they would give the panel 5min (if i remember correctly) after showing a checker box pattern to lose the ghosts (luckily my panel was crazy bad and failed that). Just saying that for Apple the ghosting was not a problem and was a normal device behavior as long the ghosts disappeared after 5 min of showing a different uniform screen. I can imagine same touch test where only if you miss 10% or more of the touches it is something to brag about (as stupid as it sounds)
Thank you for the explanation but I know how it works, I've used it twice in my life and once they exchanged my Samsung Galaxy Note 4 for a new one and once they gave me my money back for my PS5 console. You're right that they can also repair it but so far I've had 2 good experiences with returning equipment for non-conformity of the goods with the contract. It's possible that in the case of Apple, when I have to file a complaint about the phone, the situation will be different, but I still hope it's a software problem and an update will fix it.
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Checked on my 16PM and also on a 14P. Same behavior. Animation has to complete before the tap is registered.
The iPhone 14P has ios 18 installed on it too, right?
Touches don't register for a while about a couple milliseconds after the animation has already finished. I can't remember if it was like this on iOS 17
I just installed Genshin Impact and... touch in the game works perfectly, it's super fast and responsive, it registers properly. I played for over 30 minutes and during that time I was touching different parts of the screen and literally 0 issues.
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I will also add that on the default settings the game works perfectly and does not heat up the phone. I have a silicone Apple case and after almost 40 minutes of playing (yes I played a bit longer) the phone is barely warm.
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I will also add that on the default settings the game works perfectly and does not heat up the phone. I have a silicone Apple case and after almost 40 minutes of playing (yes I played a bit longer) the phone is barely warm.
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I don't think they have to mention what they have done. I got a paper with the phone and that only mentioned that they had performed device checks and firmware updates. iOS version is still the same as when I shipped it (same build) but maybe there are firmwares that the repair shop can upgrade that we cannot? I don't know. Just happy that they solved it.
I had a screen protector on when I shipped it and it was removed during service. That could indicate a display swap. Or just standard procedure in the repair shop to remove them, I have no idea.
This. It’s the key action imho, and the procedure they have to follow which then includes removing screen protector when verifying everything to be ok. If they had replaced anything hardware it would have been mentioned I think due to tracking of costs.
They owe you a screen protector kind of? 😉
Interesting, a display swap would give us a prove it is a hardware issue. The display brand remained the same? The quality of the display, color shifts (or none) are the same? Maybe it is some kind of a factory calibration only possible at the service facility.
On a positive (or negative) note, probably the number of exchanges due to touch problems was too high and they decided to look closer at the problem and eventually solve it. Probably they want to hide/silence the problem and we don't really know how big is the issue like what % of their production is faulty so I can only assume it can be high bc with just a small batch of faulty devices they would simply just exchange them (as stupid as it sounds it can be cheaper for them to exchange than sending both ways and performing some repair procedures) At the end happy to see that the problem can be solved and if anybody notice the problem it can be repaired. But I bet many people will live with a laggy touch input without even noticing or just like me (if I would get such a device as my first iPhone) just will blame iPhone like "yeah those iPhones have ****** touch I will go back to Samsung". No transparency from Apple side is just sad here.
it seems to me that if they replaced something, they would have to mention it, because at least in Poland the replaced part is covered by a new warranty regardless of the rest device.
e.g. the OLED panel in my TV burn in and after replacing it I was sent a new 2-year warranty (for the panel only) even though the warranty for the entire TV expired in half a year.
Yes and they already told me I can go to any Apple store to have a new protector installed
I guess they don't have to. If they did replace something then maybe they are instructed not to mention it so that they don't get a flood of repairs. Now they can continue to claim it is a software issue which is much easier to handle for Apple. Foil hat maybe but I wouldn't be surprised.
This is actually interesting. Unfortunately I have no idea what the screen brand was (or is) as I have not learned the method to find it out.
However I did compare my launch day 16PM (the laggy one that is now fixed) with my new 16PM and I did notice some slight differences in saturation. Also the grey appeared to be more clean grey on the new one while the launch day had a slightly warmer grey tone.
Now when I compare they are 100% identical.
Does not prove anything - maybe the firmware updates they did changed the calibration somehow but the displays look more similar now.
Very interesting.
Hopefully you can link the next owner of your repaired iPhone 16PM to this forum so he or she can let us know how they’re getting along with it. 😅
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I have the problem that 1 time out of 10 I touchs, I lose my touch and I have to repeat the second time, what do you think it is?
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So currently which is the safest screen protector to install from touch sensitivity point?
Also I have been reading in few other forums that people have gotten reply to their feedback given on apple website wherein it stated that apple is aware of the problem and working on a software update. Are we to believe in such things or these are all bogus?
Also I have been reading in few other forums that people have gotten reply to their feedback given on apple website wherein it stated that apple is aware of the problem and working on a software update. Are we to believe in such things or these are all bogus?
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When you have a phone that is unaffected by touch issues you can probably use any quality protector. I have tried Spigen and Belkin. I prefer Belkin (from Apple Store) as it has softer edges.
Sounds like you should ship your phone to Apple for repair. Or exchange it if you are within 14 days.
Hi everyone! I’ve been quietly following this thread as I’ve had the exact same issue since purchasing my iPhone 16 Pro Max. Today, I wanted to post an Instagram Story with some background music, but I encountered a bug where the song’s duration would consistently reset to 8 seconds, despite setting it to 15 seconds. I decided to delete and reinstall Instagram, and the music limit issue was resolved. Surprisingly, the phone has also become much more responsive when typing, and I haven’t missed any touch inputs since this morning (I live in Germany).
I’m not entirely sure if the two issues are connected, but I’m quite surprised by the improvement. My phone wasn’t performing well at all, even with iOS 18.1 RC. If you’re using Instagram, it might be worth giving this a try!
I’m not entirely sure if the two issues are connected, but I’m quite surprised by the improvement. My phone wasn’t performing well at all, even with iOS 18.1 RC. If you’re using Instagram, it might be worth giving this a try!