Yea I am wary of UPS now after they lost my 14PM 2 years ago and i had to jump through hoops to get my upgrade reset and my replacement phone ordered 2 1/2 weeks later I decided to pick-up in store. I went after work last year and it was a smooth process. gonna do the same this year. luckily I’m in a metro area with tons of stores so I’m not worried about slots.Waiting all day for UPS to deliver is also no fun. lol The delivery time starts early and gets later and later as the day unfolds. lol