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Take my advice and don't got to the "dodgy screen" threads on here. You'll find an issue if you do. Just be happy with your device.

This is very good advice, and unfortunately way too many people are getting stressed out needlessly.

I'm just glad I don't work someplace where these people keep returning, as that would be very stressful. Couldn't pay me enough. These people are obsessed and don't have a clue about all the crazy vibes they are sending out

Returning once is fine though....WTF
 
Ordered a Space Grey 16gb Retina Mini today (from the Apple Store). I ordered with Express Delivery & estimated delivery is 19th - 21st Nov. The Space Grey is for me :) However, A few hours later, I placed a separate order for a White Retina Mini, but this will not be for me & will be a Christmas present, hence, I chose the standard/free delivery - estimated delivery is 20th - 22nd Nov. Does anyone have any experience of Express Delivery? I have paid £8 for Express Delivery on one order, but have a feeling both orders will arrive together!
 
Ordered a Space Grey 16gb Retina Mini today (from the Apple Store). I ordered with Express Delivery & estimated delivery is 19th - 21st Nov. The Space Grey is for me :) However, A few hours later, I placed a separate order for a White Retina Mini, but this will not be for me & will be a Christmas present, hence, I chose the standard/free delivery - estimated delivery is 20th - 22nd Nov. Does anyone have any experience of Express Delivery? I have paid £8 for Express Delivery on one order, but have a feeling both orders will arrive together!

The shipping time for the express could possibly update and come on Friday. :) - L
 
Guys I have a sealed 32gb White Ipad air wifi model, I'm willing to sell it for £450. I regret getting it now, I realise the retina ipad mini is what I really want, I would return it normally but I do not want to deal with isme ever again, their customer service is awful and I'm lucky I even got the item. Please reply/message me if you are interested. I really want to get it off my hands quickly, worried the retina mini will sell out.
 
I am so annoyed at Apple today...

I ordered online this morning - and my delivery estimate was 3rd of December.

I then used the 'in-store pickup' option to reserve one between 4pm and 5pm at my local (I say local, but it's an hour and a half away) Apple store - so that I could get it today. I then cancelled the online order.

I was running late due to traffic, and didn't make it to the Apple store until 5:15pm - and I wasn't allowed to buy the iPad I reserved, as it was after 5pm!

I asked if I could make another reservation online, for between 5pm and 6pm -and they said I couldn't as there were no more reservations for today, and the last time that anybody could buy one at that store was at 5pm.

They still had the model I wanted in stock, but they just wouldn't sell it to me!

I wasted over 3 hours for nothing!

Will try again tomorrow...
 
I am so annoyed at Apple today...

I ordered online this morning - and my delivery estimate was 3rd of December.

I then used the 'in-store pickup' option to reserve one between 4pm and 5pm at my local (I say local, but it's an hour and a half away) Apple store - so that I could get it today. I then cancelled the online order.

I was running late due to traffic, and didn't make it to the Apple store until 5:15pm - and I wasn't allowed to buy the iPad I reserved, as it was after 5pm!

I asked if I could make another reservation online, for between 5pm and 6pm -and they said I couldn't as there were no more reservations for today, and the last time that anybody could buy one at that store was at 5pm.

They still had the model I wanted in stock, but they just wouldn't sell it to me!

I wasted over 3 hours for nothing!

Will try again tomorrow...

That would be Braehead I expect. Unusually lacking in initiative. I picked one up at Buchanan Street and the slot was 15:00 to 18:00.
 
Ordered the 32GB grey LTE around 9am this morning... The forums were down so I had no idea the ordering had started!

Will be delivered 26th to 3rd dec. Not sure the LTE ones are ready yet, I haven't seen anyone say they've got one in other threads.

Will keep an eye out over the next few days in case I can get one earlier, can always cancel my order.
 
Ordered myself a Retina Mini today direct from Apple. Just wondering though, if for whatever reason I want to take it back for a refund, can I do this at a Retail store? Also, I understand that it's usually a 14-day return deal, so does this start from today or the day I receive it? Also, does the holiday period we're in (?) affect this at all? I know that's a lot of questions, but I would be hugely grateful for some help! :)
 
Ordered myself a Retina Mini today direct from Apple. Just wondering though, if for whatever reason I want to take it back for a refund, can I do this at a Retail store? Also, I understand that it's usually a 14-day return deal, so does this start from today or the day I receive it? Also, does the holiday period we're in (?) affect this at all? I know that's a lot of questions, but I would be hugely grateful for some help! :)
http://store.apple.com/uk/help/returns_refund
tldr; No, day you receive it, yes extends to 7th January 2014.

A
 
http://store.apple.com/uk/help/returns_refund
tldr; No, day you receive it, yes extends to 7th January 2014.

A

You must return it online. They will pay for the shipping back, TNT will come to your house and pick it up, in my case, they were in my security reception and they had called me to notify that I would let him in. You can initiate a return on the last day of the 14 day cycle. You will get a call in 48 hours after you've marked it as a return on the online web order, and they will setup a pickup day.

- L
 
Sure you can't return an online-bought item to an actual store? Reading from other sources that you can, and to be honest I don't see why they wouldn't let you do that. Ahh, well I'm sure I'l love my new Mini anyway! Thanks guys, :)
 
You should probably do a little research or see if your local trading standards do any sort of education classes on consumer protection law.

You seem quite confused with warranties and statutory protection which are completely separate issues.

The 2 year EU Directive was actually not fully implemented in the UK, mainly because the Sale of Goods Act has been offering a similar protection since 1979 and allowed you to take action for up to 6 years. These consumer protections are nothing to do with warranties.

Fit for purpose is a SoGA term, and is another separate issue, more to do with the purpose you buy an item for, not what you think it does, the part of SoGA you are thinking of is "durable quality", which is unfortunately subjective and would need to be proven in court to rely on it as a protection.

A warranty is in addition to any statutory rights, from Apple, it is 12 months, from John Lewis is it 24 months (the warranty is a contract issue between you and the retailer with who you formed a contract), Apple go beyond their legal requirements by offering their 12 month warranty no matter where you bought the item from.

Please don't post the "24 month EU warranty" myth again, it just confuses the entire issue and has no factual basis.

I like your logic but having worked for Apple, I know we had forms ready for when folk brought up the EU consumer law for 2 years of warranty. Fill out the form and no questions asked. Happened time and time again. As I left they'd started to honour it without being asked.
 
Ordered a Space Grey 16gb Retina Mini today (from the Apple Store). I ordered with Express Delivery & estimated delivery is 19th - 21st Nov. The Space Grey is for me :) However, A few hours later, I placed a separate order for a White Retina Mini, but this will not be for me & will be a Christmas present, hence, I chose the standard/free delivery - estimated delivery is 20th - 22nd Nov. Does anyone have any experience of Express Delivery? I have paid £8 for Express Delivery on one order, but have a feeling both orders will arrive together!

Both orders have now despatched & both now show an estimated delivery date of Friday 15th Nov via UPS. I am happy to receive on Friday, but if both orders are arriving on the same day, I cannot help but think that the premium for Express Delivery is a rip off!
 
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