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UK iPhone 6 and iPhone 6 Plus Thread

Re-selling to Fonebank

I'm not on commission (sadly!) but they've offered me £320 for my unlocked 32GB 5S - it's the best price I've been able to find thus far. I have used them for my last few iPhones (and couple of iPads) and they've been reliable each time.
 
I have registered my interest with Carphone Warehouse

Also just used the dimensions to mock up 2 paper templates for each size. Trying to decided what size!

I wanted a 32GB model so annoyed they have got rid of it!
 
weegrim said:
My friend took her 3 year old MacBook Pro into the Apple store with a display that had a few dead pixels on it. She asked if it would cost because she didnt have AppleCare and the genius in store told her with no prompting that she was entitled to have the repair covered as it fell under the policy mentioned above. No need for any other input or fighting to get it done. Guy said they repair things now because this has been so heavily advertised.

With lots of items as long as you can stand ground and as long as it is within reason a warranty claim on something that hasn't been caused by accidental damage or carelessness fall under protection of the Sale of Goods Act. If you have a phone and it has a fault within 3 years of purchase - you bring up that legislation and they will fix it - aApple are not going to make a statement that 3 years is too long for their products to last.
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Isn't there a known problem/fix process in place for MBPs with display issues?

I suspect it was repaired under that.

Again, Apples *legal* obligation is a 1 year warranty, you can argue until you're blue in the face in store about your 13 month old iDevice dying, but legally it's out of warranty and *can* legally refuse a free repair.
 
Anyone have some past experience from reserving and collecting an iPhone in store on launch day?

Is it really busy (by busy I mean 1 hour+ queues)?
 
Azzin said:
Isn't there a known problem/fix process in place for MBPs with display issues?

I suspect it was repaired under that.

Again, Apples *legal* obligation is a 1 year warranty, you can argue until you're blue in the face in store about your 13 month old iDevice dying, but legally it's out of warranty and *can* legally refuse a free repair.
Click to expand...

Oops! Wrong thread.
 
stickyfingers85 said:
Had my iPhone 5 replaced at 23 months old a few weeks ago in the UK. The Genius stated that they are automatically replacing up to 2 years
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Get that in writing and you're sorted, there's no way that Apple are publicly guaranteeing the i5 for 2 years.

What Apple choose to do for you and what they were legally obliged to do are two VERY different things.
 
iSimpsons said:
Anyone have some past experience from reserving and collecting an iPhone in store on launch day?

Is it really busy (by busy I mean 1 hour+ queues)?
Click to expand...

Have they offered this since the iphone 4?
I preordered for pickup for the iphone 4. Went at lunchtime and queued (in the pre order queue) for 90 minutes
 
iSimpsons said:
Anyone have some past experience from reserving and collecting an iPhone in store on launch day?

Is it really busy (by busy I mean 1 hour+ queues)?
Click to expand...
I think the last time this happened was for the iPhone 4 so any data points from then probably don't apply 4 years on.
 
Azzin said:
Get that in writing and you're sorted, there's no way that Apple are publicly guaranteeing the i5 for 2 years.

What Apple choose to do for you and what they were legally obliged to do are two VERY different things.
Click to expand...

Yes they are. So long as you bought from Apple directly they will honour it under both the Sales of Goods Act and EU consumer law. FWIW we didn't 'opt out' of that particular EU directive, it's just not directly applicable as we have SOGA which provides even greater coverage.

http://www.apple.com/uk/legal/statutory-warranty/
 
hey guys,

think I'm going to go for the 6+ 64gb on three's highest tariff.

does anyone have ANY indication on how much upfront this will cost on a £40/£50 24 month contract?


RIJ
 
Azzin said:
Can you copy/paste the bit that says Apple offers a 2 year warranty on all the products they sell in the UK please?
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If it's bought from Apple, then they will provide coverage for at least two years. Read the claim period.

Also read this: http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm

Whether you bought the goods in a shop or online, under EU rules you always have the right to a minimum two-year guarantee period at no cost.

This 2-year guarantee is only your minimum right and national rules in your country may give you extra protection. Remember that any deviation from EU rules must always be to the consumer's benefit.

If an item you bought anywhere in the EU turns out to be faulty or does not look or work as advertised, the seller must repair or replace it free of charge or give you a full refund or reduction in price. In some EU countries you will be offered the choice between all four remedies from the outset. Otherwise you will be able to ask for a full or partial refund only when it is not possible or convenient to repair or replace the item.
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https://www.macrumors.com/2012/03/3...rage-options-for-customers-in-european-union/

Basically always buy directly from Apple. Not many retailers in the UK are so open about SOGA and EU consumer law.
 
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PVisitors said:
If it's bought from Apple, then they will provide coverage for at least two years. Read the claim period.

Also read this: http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm



https://www.macrumors.com/2012/03/3...rage-options-for-customers-in-european-union/

Basically always buy directly from Apple. Not many retailers in the UK are so open about SOGA and EU consumer law.
Click to expand...

I think you're confusing a "Claim Period" (6 years in the UK) with a warranty.

The warranty in the UK is still 1 year, but you have 6 years to make a claim.

To make a "claim", you have to gather proof (t your expense initially) that your iDevice has not lasted a reasonable amount of time and take Apple to court, where a judge will agree/disagree.
 
PVisitors said:
https://www.macrumors.com/2012/03/3...rage-options-for-customers-in-european-union/

Basically always buy directly from Apple. Not many retailers in the UK are so open about SOGA and EU consumer law.
Click to expand...

From that link:

Apple's warranty is good for one year, while EU protection lasts for two years.

- Apple's warranty covers defects that arise at any time during the warranty period.
Click to expand...

Also (as I already posted):

EU protection laws generally require consumers to prove that a given defect was present at the time of product delivery.
Click to expand...

So you have to gather the evidence and then "make a claim" to prove your point (in front of a judge).
 
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