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UK iPhone 6s and iPhone 6s Plus Thread
- Thread starter Taylor-C
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Yeah... anything beyond the initial warranty won't be covered for free if it wasn't bought from Apple (unless it is a swollen battery). Beyond the first year and before the second year, it refers to the place of purchase where you will have to argue with them to cover it (some places refuse claiming it doesn't qualify when most times the device does). Even though, technically, beyond a certain period of time, the onus is on the consumer to prove the fault existed in the first 6 months of owning the product. In my experience at Apple, this was many times ignored and the unit was replaced unless it looked like it could have been resulted from improper use or unauthorised modifications.
I know the Apple ones stay unlocked, but I'm curious given that this is the first iPhone John Lewis have sold, why someone says they won't be identical to the ones Apple sell...
Probably because it says it will in the small print on the John Lewis website.I know the Apple ones stay unlocked, but I'm curious given that this is the first iPhone John Lewis have sold, why someone says they won't be identical to the ones Apple sell...
The phone will lock to the first sim inserted. I was also thinking on getting one from them because of the 2 year warranty, but gave the idea up.
Thank you, I didn't notice that.
"Please note: iPhone will lock itself to the network of the first SIM card that is used in the phone. Subsequently attempting to use it on any other network, for example by replacing the SIM card, may mean it becomes permanently unusable. SIM free iPhones can only be used with a UK-network SIM card, and will not accept foreign SIM cards"
yeah same it says your parcel awaiting collection at the top which is confusing .. am i suppose to collect it? will they deliver tomorrow
That's the trick I was talking about. For me that says, the phones are not identical.
Furthermore if you pay by credit card the credit card company is equally liable so you can go to them and quote the act/complaint too.
Or just tell the retailer you are doing this first... As my son did on one occasion with a non apple tablet in the 1-2 yr region. Their attitude changed (avoid charges and hassle?) and it was replaced
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Which screen protector did you go for? Haven't brought one yet due to 3D touch issues?
John Lewis also sell the 6 and 6+ and interestingly these two have the same disclaimer as the newly released 6s and 6s+ on the JL product pages.I know the Apple ones stay unlocked, but I'm curious given that this is the first iPhone John Lewis have sold, why someone says they won't be identical to the ones Apple sell...
It'll be delivered, it's awaiting for a van to collect to transport it to your local depot.
I am not going to put a screen protector on it as I never did, and never had a problem before. I you do buy one, make sure, it is thinner than 0.3 mm.
Not sure if anyone else has replied to you, but I've just bought a 64gb silver and you do get discount. (It's 12%, not 12.5% though!)I'm tempted to return the Apple one after a week or 2, at which point I should be able to walk in to a John Lewis store and buy one - along with my cousin and their 12.5% discount
That's good to hear! Very tempting, and I think I can put the non-unlocked thing aside. I'm with giffgaff, so I'd be able to use the phone with either O2 or giffgaff and I don't think I'll be on any network other than them two anytime soon.
http://www.apple.com/legal/warranty/products/uk-ireland-universal-warranty.html
http://www.apple.com/uk/legal/statutory-warranty/
Consumers have the right to choose whether to claim service under the Apple One-Year Limited Warranty or under their consumer law rights.
According to the second link under consumer law Apple acknowledges that we have 6 years in England from date of delivery to make any claim.
When you purchase Apple hardware products, you will also receive coverage from the Apple One-Year Limited Warranty. This coverage operates alongside and in addition to your statutory rights under UK consumer law. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.1
Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple One-Year Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
Non–Apple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple One-Year Limited Warranty, the AppleCare Protection Plan or AppleCare+.
Summary of Consumer Law in the United Kingdom
Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan or AppleCare+.
Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract sale either repaired or replaced free of charge. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a full refund. A consumer is also entitled to withdraw from the contract by returning the product in exchange for a full refund if the consumer rejects the goods within a reasonable period of time. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. If the goods were purchased from a third party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. For goods purchased in Scotland, these rights expire five years from delivery of the goods. A claim under UK consumer law may be made subject to the defect being present at the time of purchase.
Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.
UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers:
Terms in relation to goods Terms in relation to services
The goods will match the description given of them. The services will be provided with due care and skill.
The goods will be of satisfactory quality. The services will be fit for a particular purpose.
The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time) The services will be provided within a reasonable time.
For additional information on consumer law, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/index_en.htm
http://www.apple.com/uk/legal/statutory-warranty/
Consumers have the right to choose whether to claim service under the Apple One-Year Limited Warranty or under their consumer law rights.
According to the second link under consumer law Apple acknowledges that we have 6 years in England from date of delivery to make any claim.
When you purchase Apple hardware products, you will also receive coverage from the Apple One-Year Limited Warranty. This coverage operates alongside and in addition to your statutory rights under UK consumer law. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.1
Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Apple One-Year Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
Non–Apple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple One-Year Limited Warranty, the AppleCare Protection Plan or AppleCare+.
Summary of Consumer Law in the United Kingdom
Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan or AppleCare+.
Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract sale either repaired or replaced free of charge. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a full refund. A consumer is also entitled to withdraw from the contract by returning the product in exchange for a full refund if the consumer rejects the goods within a reasonable period of time. The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. If the goods were purchased from a third party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. For goods purchased in Scotland, these rights expire five years from delivery of the goods. A claim under UK consumer law may be made subject to the defect being present at the time of purchase.
Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.
UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers:
Terms in relation to goods Terms in relation to services
The goods will match the description given of them. The services will be provided with due care and skill.
The goods will be of satisfactory quality. The services will be fit for a particular purpose.
The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time) The services will be provided within a reasonable time.
For additional information on consumer law, please visit the European Consumer Centre website at http://ec.europa.eu/consumers/ecc/index_en.htm
ahh I see.
Well, I think I'll just stick with Apple. There are no John Lewis store in Northern Ireland (not yet anyway) and the Apple store is local here.
Hopefully I will never need to use my warranty.
Not 100% I'm going to use it but got the Crystal. Used them before. Although didn't on my existing 5s after I managed to botch up both attempts to apply it. Has it been confirmed that having screen protectors will cause sensitivity issues with 3D touch?